field_job_occupational_field_parents_all

field_job_employment_type

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
Resident Service Specialist – Every day is an opportunity for you to ensure the Resident Service team provides exceptional first impressions and a seamless move-in experience. #WRK4UDR
UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our team at Lenox Farms, our apartment community (338 homes) located in Braintree, MA.
Pay range: $25-$27/hour.
Key Qualifications: 
<ul>
<li>
Minimum three years’ experience in property management or related business operations.
</li>
<li>
Minimum of two years’ of office experience is required.
</li>
<li>
Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment.
</li>
<li>
Strong organizational, presentation and communication skills, with high professionalism.
</li>
<li>
Proficient with MS Office and Outlook with competent general computer skills.
</li>
<li>
Proficient with Web communications, publishing, usability and/or social media.
</li>
</ul>
Essential Job Functions:
As a Resident Service Specialist, you provide team coordination to ensure high quality customer service. You ensure the Resident Service team completes every step regarding move-in coordination, OneSite responsibilities and customer service administration. You handle any walk-in resident concerns collectively with managers. You walk through the move-in ready apartment(s) to achieve optimal resident satisfaction. You coordinate responses to resident service issues as well as track and follow-up on move-in satisfaction. You also walk all amenities and problematic areas on a daily basis to address any deficiencies and follow-up with the service team until resolved. You provide support and act as back-up for the Leasing Consultants and Resident Service Coordinators.
Career Development and Advancement:
We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We are proud to announce the promotion of 124 employees through June 2020, that’s an average of 21 associates promoted per month. We believe our employees are the organization's most important asset.
Exceptional Benefits:
We offer a comprehensive benefit package, apartment rental discount, company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.
About UDR, Inc.
UDR, Inc., an S&amp;P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation! 
UDR Inc. is an Equal Employment Opportunity Employer.
Additional Benefits Offered: • Medical, Dental, Vision Plans • Medical Flexible Spending Account • Dependent Care Spending Account • Supplemental Term Life Insurance • Voluntary Cancer Insurance • Supplemental Short-Term Disability Insurance / AD&amp;D Insurance • Voluntary Long Term Care Insurance • 401(k) Plan with company match

Guest Service Specialist

<h3>Job Description</h3>
Job Description
 
JOB DESCRIPTION

JobTitle: Concierge, Day Shift
Supervisor: Executive Director or Business Office Administrator
FLSAStatus: Hourly, non-exempt
DateApproved: September 2021
OVERALL JOB PURPOSE
Staff the reception desk. Monitors telephone, fax machine, resident call system, and exit alarm system. Performs clerical duties and other duties as assigned.
MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS
<ul>
<li>Must be 18 years of age</li>
<li>Ability to work with little supervision and maintain a high level of performance and customer service</li>
<li>Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff</li>
<li>Meet state related requirements (if applicable to position)</li>
<li>Ability to work in a team setting and be a team player</li>
<li>Maintain a positive, respectful, and professional approach with coworkers and residents</li>
<li>Ability to keep all business and operations information confidential</li>
<li>Possess organizational skills and ability to problem solve</li>
<li>Possess excellent customer service and public relations skills</li>
<li>Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards</li>
<li>Ability to periodically move about on foot in the community to perform security checks and assist residents, particularly for long distances or periods of time</li>
<li>Experience in computer use and relevant software applications are preferred</li>
<li>Experience with or the ability to use multi-line telephone system</li>
<li>Satisfactorily pass Sunshine’s and state regulated criminal record clearance, health screening and TB clearance (if applicable)</li>
</ul>
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
<ul>
<li>Staff the reception desk continuously during assigned period</li>
<li>Arranges coverage of reception desk during break and lunch periods</li>
<li>Graciously greets all visitors and politely assists them as necessary</li>
<li>Politely assists residents and guests as necessary or contacts appropriate employee to provide assistance</li>
<li>Maintains detailed resident and guest Register, daily communication log entry, and completes daily checklist log</li>
<li>Notify staff if resident is being taken out of the building; monitor front door to ensure residents do not exit the building without proper supervision (memory care communities)</li>
<li>Maintains a clean and safe workspace, community entrance, lobby, and hydration station</li>
<li>Prepares refreshments and pours coffee in the dining room during mealtimes as needed</li>
<li>Sort and direct mail to managers, residents, or forwarding to family as needed</li>
<li>Help organize guest meal counts and record coupons and/or payment from residents (independent living communities)</li>
<li>Promptly and courteously answers telephone, directing incoming communications to appropriate person</li>
<li>Monitors fax machine, directing incoming communications to appropriate person</li>
<li>Monitors and responds to resident call and exit alarm systems and effectively handles emergency procedures immediately. Contacts 911 if necessary and notifies management and families if a resident requires assistance</li>
<li>Performs clerical duties as directed</li>
<li>Notify Maintenance Department of Community or resident maintenance requests. Perform maintenance duties as necessary when maintenance department is unavailable</li>
<li>Maintains inventory control system for all office supplies and notifies manager of any needed supplies</li>
<li>Performs simple, routine maintenance of office equipment</li>
<li>Represents the Community to coworkers, visitors, and residents in professional, courteous, friendly manner</li>
<li>Performs other duties as assigned by Supervisor</li>
</ul>
OTHER JOB DUTIES AND RESPONSIBILITIES
<ul>
<li>Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community Management, or others</li>
<li>Meet the assigned work requirements of the job. Regular attendance is required</li>
<li>Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude</li>
<li>Represent the Community in a professional, courteous, and friendly manner</li>
<li>Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor</li>
<li>Adhere to company policies, procedures, and standards</li>
<li>Promote resident advocacy and demonstrate excellent customer service at all times</li>
<li>Maintain personnel, resident, and business proprietary and / or confidential matters / material in strict confidence with management of the company (and / or other company staff as needed)</li>
<li>This position has no supervisory responsibilities</li>
<li>Maintains certifications as necessary such as First Aid, to fulfill state regulations (if applicable)</li>
</ul>

PHYSICALREQUIREMENTS

PhysicalDemands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
20% or less
20% to
40%
40% to
60%
60% to
80%
80% to
100%
Stand
X
Walk
X
Sit
X
Pushing, pulling and/or reaching
X
Grasping and fine manipulation
X
Climb or balance
X
Stoop, kneel, crouch, or crawl
X
Talk or hear
X
Taste or smell
X

Lifts Weight or Exerts Force
20% or less
20% to
40%
40% to
60%
60% to
80%
80% to
100%
Up to 10 pounds
Up to 25 pounds
X
Up to 50 pounds
X
Up to 100 pounds
More than 100 pounds

The Community reserves the right to revise the duties set forth in this job description at its discretion.

Concierge, Day Shift-IL

<h3>Job Description</h3>
Job Description
Summary: The primary purpose of this position is to assist in planning, implementation, and evaluation of recreational, social, intellectual, emotional and spiritual programs, in accordance with resident’s care plan. This position operates in a healthcare setting. This role also routinely comes into contact with residents who have contagious diseases. Essential Job Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Assist in planning, developing, organizing, implementing, and evaluating activity programs. • Observe resident attendance, behavior, and degree of involvement during programs. • Encourage resident participation as deemed appropriate. • Transport residents to and from activities as needed. • Participate in discharge planning, development, and implementation of activity care plans and resident assessments. • Interview residents or family members to obtain activity information. • Assist in arranging for transportation for outings. • Coordinate activities with other departments and staff. • Assist with implementing and maintaining an ongoing quality assurance program for the activity department. • Perform administrative duties, i.e.. completing necessary forms, reports, etc. Qualifications: • High School Diploma or equivalent. • Previous experience working with the elderly population preferred

ACTIVITIES AIDE

<h3>Job Description</h3>
Job Description
Thank you for your interest at a great career opportunity with Chick-fil-A. Here, you are taking the first step towards a very rewarding career. Every job at Chick-fil-A will prepare you to be the best you can be. That is our promise to you. Here at Chick-fil-A, you'll have the opportunity to work closely with a highly motivated and driven owner Operator who is personally vested in your success. Your Success is our Success We encourage you to fill out your application completely and let us know your availability. Add a cover letter to help us get your unique personality. Our Restaurant Customer Service / Cashier / FOH Crew Member / Team Members are the face of our company and are the first step in providing quality service and hospitality to our guests. The Front of House Team Member's responsibility is to continually interface with guests to provide quick, friendly, and accurate service. We offer you a great work environment, a fair pay, education scholarship opportunity, awesome training and lot of advancement opportunities. Job opportunities as Customer Service/FOH Team Member are generally offered as full time or part time restaurant job. Prior experience as customer service, cashier, associate, restaurant crew member, team member or other part time restaurant job experience is not required but is preferred.
Requirements/Responsibilities
Restaurant Customer Service / Cashier / FOH Crew Member / Team Member Requirements &amp; Responsibilities We are looking for applicants who exhibit the following qualities: * Consistency and Reliability * Cheerful and Positive Attitude * Values Teamwork * Loves Serving and Helping Others Applicants must be able to: * Smile * Create and Maintain Eye Contact * Speak Enthusiastically * Make Emotional Connections with Guests Applicants will also be expected to be able to work on their feet for several hours at a time. Customer Service / Cashier / FOH Crew Member / Team Member is generally offered as full time or part time restaurant job. Prior experience as customer service, cashier, associate, restaurant crew member, team member or other part time restaurant job experience is not required but is preferred.
Special Instructions
Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
 ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.

Front of House Team Member

Front of House Team Member - Day & Night Shifts

<h3>Job Description</h3>
Job Description
General Summary:
Great Life work Balance position with excellent benefits!&nbsp;
Incumbent assists the Manager of Habilitation and Activities by delivering programs and activities that will support habilitation, wellness and recreation at Adult Day Health sites, in participants’ homes and via telehealth. &nbsp; Under the supervision of the Manager of Habilitation and Activities, this individual is responsible for completing a comprehensive assessment and providing an individualized treatment plan in accordance with each participant’s physical, social, emotional, and spiritual needs. &nbsp;This is a full-time position, Monday- Friday 8-4 position; no nights, weekends or holidays!
Location: &nbsp;Brighton, MA
Responsibilities:
<ul>
<li>Assists the manager in planning and developing programs and activities that support habilitation, wellness and recreation. &nbsp;Coordinates delivery of daily activities with fellow Activities staff.</li>
<li>Delivers daily activities directly to participants at ADH, in participants’ homes and via telehealth.</li>
<li>Daily travel between sites and visits to participants’ homes. &nbsp;Assists with transportation safety.</li>
<li>Provides coverage at other ADH sites as needed.</li>
<li>Implements appropriate interventions at ADH and participants’ homes.</li>
<li>Develops and writes periodic participant assessments, progress notes, and care plans according to organizational policies. &nbsp;Documentation is completed timely.</li>
<li>Creates and maintains tracking spreadsheets. &nbsp;Compiles information for inclusion in monthly calendars, newsletters, and other reports.</li>
<li>Plans and implements special events such as holiday parties, therapeutic outings, entertainment, and other recreational programs.</li>
<li>Is prepared for and represents the Activities Department at IDT meetings. &nbsp;Communicates daily activity programming in addition to any changes in participants’ plan of care.</li>
</ul>
Qualifications:
<ul>
<li>Must have successfully completed an O. T. A. curriculum approved by the Accreditation Council for Occupational Therapy Education, Inc. with a minimum of an Associate’s Degree.</li>
<li>Maintains current Occupational Therapy Assistant licensure in the Commonwealth of MA</li>
<li>Maintains current CPR Certification</li>
<li>Minimum of 1-2 years of experience working with a geriatric population.</li>
<li>Minimum of 1-2 years of experience in program development.</li>
<li>Ability to work within a team concept and to be considerate of co-workers and colleagues.</li>
</ul>
Benefits:
<ul>
<li>Health insurance</li>
<li>Dental insurance</li>
<li>Vision insurance</li>
<li>Paid time off</li>
<li>Retirement plan</li>
<li>Supplemental benefits</li>
</ul>
 
EEO Statement
Element Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.
Element Care is committed to valuing diversity and contributing to an inclusive working environment.
 
PI18b0391e774a-25405-37492607

Activities - COTA

<h3>Job Description</h3>
Job Description
Resident Service Specialist – Every day is an opportunity for you to ensure the Resident Service team provides exceptional first impressions and a seamless move-in experience. #WRK4UDR UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our team at Union Place, our apartment community (300 homes) located in Franklin, MA.
Pay range: $25-$27/hour.
GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community. Complete various administrative functions associated with residents’ needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities. Provide coordination to ensure high quality resident customer service. SUPERVISION RECEIVED: Reports directly to Community Director, Senior Community Director or Resident Services Manager.
SUPERVISION EXERCISED: N/A
ESSENTIAL FUNCTIONS: 
Move-In Coordination 1. Ensure each new resident has a move-in orientation conducted by appointment. 2. New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues.
Onesite Responsibilities 1. Scan all required move-in documents into Onesite. 2. Oversee Pending Tasks.
Customer Service Administration 1. Guide walk-in traffic and minimize the wait time. 2. Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director. 3. Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines. 4. Organize incoming packages systematically and distribute as needed. 5. Work closely with the Business Manager, Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met. 6. Utilize CRM to effectively manage resident relations, service requests and resident communications.
Property Condition oversight 1. Walk through the move-in ready apartment to ensure they meet standards prior to orientation. 2. Walk through all amenities daily to ensure they are stocked and in good condition. 3. Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved. 4. Provide superior customer service to internal and external customers.
Back-Up coverage 1. Interact with walk-in prospects by showing the property if needed and answering questions about the community. 2. Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls. 3. Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director. 4. May interact with walk-in prospects by setting-up a self-guided tour, answering questions about the community, lease terms, and local area. 5. Complete market summary and comp reports as directed. 6. Comply with all Company policies and procedures related to employment. 7. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job. 8. Perform Resident Service Manager duties in the absence of the Resident Service Manager. 9. Perform other duties as assigned or as necessary.
PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Ability to apply policies and procedures to solve everyday issues. 
Ability to define problems, collect data, establish facts, and draw valid conclusions. Must have excellent organizational skills. Ability to perform a variety of support assignments requiring some exercise of independent judgment. Demonstrated knowledge and familiarity with community and rental property operations. 
Must know and follow the Fair Housing laws. Demonstrated skills with customer service. Knowledge of principles and methods for showing and promoting property. Ability to effectively present information to prospective or current residents. Knowledge of Onesite reporting; office practices and procedures; filing and maintenance of fiscal records. Must be detail orientated.
Must demonstrate excellent interpersonal skills; problem solving skills; and decision-making skills. Ability to meet and deal effectively with clients, associates, and the general public. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Ability to establish priorities and coordinate work activities. Ability to work in conjunction with Company managers, residents, and associates. 
Must be skilled in word processing, drafting correspondence and memoranda. Attention to details, and basic experience with the internet. MS Office software applications required (e.g., Microsoft Office, Word and Excel). Knowledge of basic office practices and procedures; filing and maintenance of fiscal records. TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Occasionally lifting files or paper weighting up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.
TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Occasional evening or weekend work.
EDUCATION AND EXPERIENCE: 
1. High School Diploma, or equivalent, is required. 2. Associate degree in business administration or equivalent, is preferred. 3. Minimum of two years of office experience is required. 4. Minimum of Two years’ experience in residential properties, rental operations, hotel or related business operations is preferred. 5. Must have and maintain a valid driver’s license unless otherwise noted.

<h3>Job Description</h3>
Job Description
Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.
The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating memorable experiences.
Key Responsibilities:
<ul>
<li>Act as the face of the property, leading by example</li>
<li>Facilitate communication between the property manager and the concierge team</li>
<li>Exceed expectations by providing anticipatory service and smooth accommodations</li>
<li>Address resident concerns and complaints promptly and professionally</li>
<li>Conduct weekly meetings with the property manager to identify areas for improvement</li>
<li>Manage team schedules and oversee weekly payroll</li>
<li>Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals</li>
<li>Implement and enforce accountability measures, disciplinary action, and performance coaching</li>
<li>Develop and implement new SOPs to continually improve concierge operations</li>
<li>Foster a positive work culture and environment</li>
<li>Enforce uniform and grooming standards</li>
<li>Participate in monthly regional director calls</li>
</ul>
Position Requirements:
<ul>
<li>A passion for delivering exceptional service and hospitality</li>
<li>Excellent verbal and written communication skills</li>
<li>Strong problem-solving and leadership abilities</li>
<li>Outstanding relationship-building skills</li>
<li>Ability to maintain confidentiality</li>
<li>A sense of pride and ownership in the position and property</li>
<li>Ability to respond quickly and genuinely to residents’ and guests’ requests</li>
<li>At least five years of hospitality experience</li>
<li>Exceptional interpersonal skills and guest service abilities</li>
<li>Organized, proactive, productive, and self-motivated with a positive attitude</li>
<li>Ability to maintain a neat and professional appearance</li>
<li>Ability to think clearly and make concise decisions under pressure</li>
</ul>
Secondary Responsibilities:
<ul>
<li>Build rapport and relationships with residents</li>
<li>Maintain professional telephone etiquette and message delivery</li>
<li>Log resident packages accurately, ensure timely delivery, and conduct package inventory audits</li>
<li>Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security</li>
<li>Assist in scheduling and completing amenities’ requests</li>
<li>Escort individuals as necessary</li>
<li>Walk the premises to ensure the highest standards are being met</li>
<li>Perform all other duties as assigned by the property manager or per property SOP’s</li>
<li>Flexibility to work nights, weekends, and holidays</li>
</ul>
Experience Requirements:
<ul>
<li>Leadership and supervisory skills and experience</li>
<li>Training and development experience</li>
<li>Exceptionally enthusiastic and positive individual</li>
<li>2 years’ experience in Hospitality, Multifamily or Upscale Hotel</li>
<li>2 years’ experience in a busy luxury retail environment</li>
<li>Must have experience delivering exceptional service</li>
</ul>
Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.

Lead Concierge

<h3>Job Description</h3>
Job Description
The Night Auditor will be responsible for supervising night accounting and general hotel operations to ensure the maintenance of financial controls, compliance with standards and regulations, customer satisfaction, and protection of the guests, staff, and assets. Accurately balance all hotel income for a 24-hour operating period.
Benefits
<ul>
<li>401K retirement program with employer match&nbsp;</li>
<li>You work hard and deserve time to unwind and relax. That’s why we offer paid time off &nbsp;</li>
<li>Hotel discounts throughout Main Street Hospitality’s hotel portfolio&nbsp;</li>
<li>Career development, child reimbursement and more!&nbsp;</li>
</ul>
Responsibilities
<ul>
<li>Check in guests, answer phones and take reservations</li>
<li>Respond to guest complaints, requests and emergencies</li>
<li>Communicating effectively with other personnel and departments to ensure that guests' needs are met.</li>
<li>Walkthrough of all Public Spaces and Corridors to ensure they are in neat and guest-ready condition</li>
<li>Process Daily Cover Reports and keeping up to date with upcoming guests, events, and notable items. ie. weather forecast, holidays, specials.</li>
<li>Process invoices, post checks to vendors and distribute employee checks</li>
<li>Reconcile accounts for all departments, including Rooms, Food &amp; Beverage, and Events.</li>
<li>Balance the cash drawer and log receipts</li>
<li>Investigate and resolve out-of-balance accounts</li>
<li>Keep accurate financial records and ledgers</li>
<li>Help prepare for forecasts and audits</li>
<li>Any other duties assigned&nbsp;</li>
</ul>
Qualifications
<ul>
<li>Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry</li>
<li>Experience with accounting and facilities management software</li>
<li>Must have the ability to follow direction and a willingness to learn</li>
<li>Excellent math skills</li>
<li>Must meet standards of cleanliness, employee satisfaction, productivity, safety and guest comfort as well as satisfaction standards as established by the Company</li>
<li>Good problem-solving skills</li>
<li>Strong customer service skills</li>
<li>The ability to multitask</li>
<li>Strong written and verbal communication skills</li>
<li>Availability to work overnight</li>
<li>BSc in accounting, finance or relevant field&nbsp;</li>
<li>Warm and engaging personality with good communication and interpersonal skills, especially verbal, with management, co-workers, guests, and other parties</li>
<li>Very self-confident and mature; able to manage systems, employees, and demanding guests</li>
<li>Extremely self-sufficient with good analytical, administrative, and problem-solving skills</li>
<li>Good discretion and independent judgment in evaluating data and determining courses of action</li>
<li>Ability to interpret, and implement management policies or operating practices</li>
<li>Good self-discipline with an ability to complete tasks independently</li>
<li>Ability to manage multiple tasks, issues, co-workers, and guests in stressful situations and take responsibility in a professional manner&nbsp;</li>
</ul>
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law

Night Auditor

<h3>Job Description</h3>
Job DescriptionCompany Description 
Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.
Job Description 
The Encore Boston Harbor Front Desk Representative is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue through the sale of upgrades and guest amenities. Responsibilities include, but are not limited to; carrying out and maintaining processes, supporting the department and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.&nbsp;
JOB RESPONSIBILITIES:&nbsp;&nbsp; 
<ul>
<li>Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.&nbsp;</li>
</ul>
<ul>
<li>Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.&nbsp; Identifies key drivers of success.</li>
<li>Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.</li>
<li>Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.</li>
<li>Delivers and maintains a maximum level of service.&nbsp;</li>
<li>Contributes to company-wide communication and best practices.</li>
<li>Keeps informed of all new developments within the department.</li>
</ul>
<ul>
<li>Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.</li>
<li>Assign guest accommodations in accordance with current procedures.</li>
<li>Thoroughly understand and adheres to proper credit, check-cashing, and cash handling policies and procedures.</li>
<li>Handle assigned bank properly and performs account postings.</li>
<li>Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.&nbsp;</li>
<li>Accept same day and advance reservations as required.</li>
<li>Process guest accounts upon check-out in an efficient and accurate manor.&nbsp;</li>
<li>Works with safety as a priority, and follows department and company safety standards.</li>
<li>Maintains relevant knowledge of industry through continuing education and training.</li>
<li>Performs any other job-related duties as assigned.</li>
</ul>
Qualifications 
JOB REQUIREMENTS:&nbsp; 
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Age, Gaming and Certifications:
21 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Education and/or Experience:&nbsp; 
High school degree or equivalent required.&nbsp; Hospitality or related field education or experience preferred. &nbsp;
Computer skills and knowledge of Microsoft Office, a plus.
Outstanding organizational and interpersonal skills, as well as excellent attention to detail.
Experience with and working knowledge of Opera, a plus.
Language Skills:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.&nbsp; Ability to respond to common inquiries from other employees or guests. Conversational English required.&nbsp; Ability to write instructions.&nbsp; Ability to effectively present information.
Mathematical Skills &amp; Reasoning Ability:
Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.
Physical Demands: 
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.&nbsp;
Work Environment: 
The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>The noise level in the work environment is typically moderate.&nbsp; When on the kitchen floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.</li>
<li>Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.</li>
<li>Reliable, consistent, and punctual attendance is required.</li>
</ul>
 Additional Information 
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

471 Travel & Tourism Jobs