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<h3>Job Description</h3>
Job Description
Nara Logics provides a platform for building "Al Advisors" for explainable, human-in-the-loop decision-making, leveraging both automation and subject matter expertise. The breadth of our customer set and platform offers our team members the opportunity to work on an artificial intelligence platform that tackles real-world problems, including distributed computing, large-scale data, neuroscience, loosely coupled micro-services, and complex integrated systems. 
We are seeking a skilled Engineer who is intellectually curious and ready to define and develop innovative solutions for high profile enterprises in both the defense industry and private sector.
At Nara Logics, senior software engineers are expected to:
<ul>
<li>Be self-directed and proactive. In our small startup environment, engineers take full ownership of their work.</li>
<li>Contribute to full lifecycle development of our Python AI platform including design, coding, testing, implementation, deployment, and support.</li>
<li>Collaborate with a cross-functional team to understand product requirements and translate them into robust technology solutions.</li>
<li>Apply best practices for designing scalable, extensible, secure microservice applications. </li>
<li>Develop expertise in data orchestration tools and advocate for system enhancements. </li>
<li>Collaborate directly with our customers to implement and expand our platform capabilities.</li>
</ul>
Requirements
At a minimum, applicants must have:
<ul>
<li>Bachelor's degree in Computer Science, Software Engineering, or a related field. A relevant combination of education and experience will also be considered</li>
<li>Expertise in Python </li>
<li>Understanding of REST APIs and loosely coupled system concepts</li>
<li>Familiarity with unit/functional testing, Agile methodologies, source control and ticketing systems (Jira)</li>
<li>Solid understanding of software engineering principles, design patterns, and best practices for scalable and maintainable code</li>
<li>Ability to explain technical concepts to both technical and non-technical stakeholders</li>
<li>Track record of working directly with customers to enhance products and processes</li>
<li>Proficiency with various data structures</li>
<li>Experience with scientific computing tools such as Pandas, Numpy and Scipy</li>
<li>U.S. Citizenship</li>
</ul>
The ideal candidate will have:
<ul>
<li>Experience with cloud computing platforms (AWS), developer tooling (Linux, git), container orchestration (Docker, Kubernetes), reporting services (Elasticsearch, Kibana), and databases (Postgres)</li>
<li>Familiarity with React and Django</li>
</ul>
Bonus points if you are:
<ul>
<li>Familiarity with AI algorithms, frameworks like Scikit-learn and spaCy, and language models </li>
<li>Experience with data orchestration tools such as Dagster or Airflow</li>
</ul>
A bit more about us:
 Nara Logics fosters an inclusive and collaborative culture where we value diverse perspectives. As a pioneer in the artificial intelligence space, we are fueled by a passion for innovation grounded in rigorous scientific principles. Our novel platform is based on recent discoveries by neuroscientists focused on the mathematical logic of how brain circuits compute to build improved neural networks. By combining these principles with traditional artificial intelligence techniques we have built a versatile AI advisor capable of handling a wide range of real world problems. Furthermore, because transparency and trustworthiness are core values here at Nara Logics, our advisor is designed to augment, not replace, human experts by providing “explainability 360” which includes showing the factors that positively influence recommendations, insight into contraindications, and clarity into unaddressed concerns. Currently in production and revenue-generating deployments across multiple industries, our platform is delivering measurable value to customers today. To learn more about our company, please visit our website: <a href="https://naralogics.com" target="_blank">https://naralogics.com</a>.
Benefits
There are many benefits to working at Nara Logics. Here are some of the most popular:
<ul>
<li>Health and dental insurance</li>
<li>401(k) program</li>
<li>Fitness center stipend</li>
<li>Open vacation policy </li>
<li>Remote work environment, with an office space available for those who wish to use it</li>
<li>Monthly team in-person days to build rapport and collaboration among colleagues</li>
</ul>

Senior Software Engineer

<h3>Job Description</h3>
Job DescriptionThe Technical Support Associate delivers daily operational assistance to team members by supporting their computer systems and peripheral devices. The role responds to user inquiries regarding technical issues or information requests, performing minor troubleshooting or timely repairs as needed. Responsibilities include processing daily reports, conducting routine system checks, and monitoring system consoles. This position manages user account access, including provisioning, updates, and deactivations. This individual is on-call for system outages and other IT-related incidents or upgrades. The Technical Support Associate ensure compliance with security protocols and adhere to established IT policies and proceduresMajor Duties and ResponsibilitiesWeightDescription 40%
Respond to helpdesk requests across multiple platforms, including support tickets, chat, and phone calls. The role will troubleshoot issues, escalate tickets to next level IT team members as needed, and initiate hardware service calls with vendors. Ensure timely communication with designated IT team member, other team members, and departments to support effective issue resolution.
 20%
Monitor computer systems and peripheral equipment for alarms and error messages. Communicate equipment malfunctions to manager, appropriate IT team member, and/or service vendor, as appropriate. Monitor vendor service calls to ensure timely repair.
 15%
Build, configure, and deploy computer systems and peripherals for team members.
 10%
Create and maintain team member application security profiles as authorized. This includes team member onboarding, terminations, and change of status requests.
 10%
Maintain employee permission tracking application to ensure changes are tracked according to regulatory requirements.
 5%
Performs other duties as assigned.
 
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
 Knowledge and SkillsExperience
Three years to five years of similar or related experience, including preparatory experience. Ability to understand basic computer concepts to operate various computer equipment, work autonomously often being the only person on a shift, and complete work timely.
Education/Certifications/Licenses
A high school degree or equivalent.
Interpersonal Skills
A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
Other Skills
COMPETENCIES: Must be at least 18 years of age. Favorable Background, Credit, Criminal, Bondability, and Reference Checks required. Motor Vehicle check required if driving company owned vehicle. Travel to other branches or locations as required. Will be required to work outside of scheduled hours to respond to technology issues. Embody EastRise’ s Purpose, Guiding Principles and Cultural Guideposts.
ADA RequirementsPhysical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.
Mental and/or Emotional Requirements
Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.

Technical Support Associate

<h3>Job Description</h3>
Job Description
Desktop Support Technician II 
Contract -To-Hire
 PC/laptop Deskside | Break/Fix Support | PC Refresh | Projects | Onboarding
<ul>
<li>Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.</li>
<li>Preferred Industry Certifications - CompTIA; Microsoft, Cisco, DELL, Etc.</li>
<li>Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.</li>
<li>Desktop and Network Support</li>
<li>Ability to setup, configure and add all hardware.</li>
<li>Assist Corporate Desk Side Support technicians with large IMAC’s.</li>
<li>Documents, maintains, upgrades or replaces hardware and software systems.</li>
<li>Supports and maintains user account information including rights, security and systems groups.</li>
<li>Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.</li>
<li>Determines and recommends which products or services best fit the customers' needs.</li>
<li>Imaging and image recovery</li>
<li>Experience doing break / fix repairs on desktops, laptops</li>
<li>Install / Re-install various software packages and updates</li>
<li>WiFi and VPN connections; Support of wireless devices</li>
<li>GREAT Customer Service skills</li>
</ul>
Company DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes. Provide an exceptional client experience Deliver on our commitments Build trust by thinking and acting with integrity Create an environment that inspires innovation 
<h3>Company Description</h3>
We are committed to delivering exceptional services and professionals with proven work ethics and processes.\r\nProvide an exceptional client experience\r\nDeliver on our commitments\r\nBuild trust by thinking and acting with integrity\r\nCreate an environment that inspires innovation

Desktop Support Technician - VIP Support

<h3>Job Description</h3>
Job Description
Desktop Support Technician
Backfill opportunity only - NOT FULL TIME - covering Boston and Andover, MA
Onsite 100% - Mon-Fri 8a-5p; no on-call
Must have experience working directly with end users onsite
<ul>
<li>Hands on experience in Windows imaging for Windows 10 and Windows 11</li>
<li>To set up and manage user accounts and permissions to consent access to a network.</li>
<li>Upholding and testing security, blocking unapproved access.</li>
<li>Monitoring day to day computer performance.</li>
<li>Update and maintain the computer inventory and equipment.</li>
<li>Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.</li>
<li>Coordinate with vendors to resolve technical problems with desktop computing equipment and software.</li>
<li>Endorse and apply upgrades to systems to ensure durability.</li>
<li>Assess functional needs to regulate system purchase specifications.</li>
<li>Resolve hardware and network connectivity issues.</li>
<li>Validate &amp; approve VPN access for all remote users.</li>
<li>Assist in technical upgrading and maintaining of entire desktop systems.</li>
<li>Support in testing and deployment of new applications and systems.</li>
<li>Train and guide staff hardware and software usage.</li>
<li>Hands on experience in troubleshooting windows image creation and validation</li>
<li>Hands on experience in testing the in-place upgrade using windows update and troubleshoot if any issues.</li>
<li>Excellent communication and verbal skills.</li>
<li>Experience in handling customer and severity cases.</li>
<li>Maintains the confidentiality, integrity and accessibility of Windows Imaging</li>
</ul>
Company DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes. Provide an exceptional client experience Deliver on our commitments Build trust by thinking and acting with integrity Create an environment that inspires innovation 
<h3>Company Description</h3>
We are committed to delivering exceptional services and professionals with proven work ethics and processes.\r\nProvide an exceptional client experience\r\nDeliver on our commitments\r\nBuild trust by thinking and acting with integrity\r\nCreate an environment that inspires innovation

Desktop Support Technician - backfill opp only - Andover and Boston

<h3>Job Description</h3>
Job DescriptionCompany Description 
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customersto provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
This is a hybrid position that requires the assistance of 3 days per week to the office.
#LI-Hybrid
Job Description 
As a&nbsp;Product Support Engineer, you will&nbsp;handle support level 1 and level 2 requests related to the Nexthink solution and its different components. You will be based in our branch office in Boston, which has a hybrid model (you will go to the office three days per week). For candidates that are based in Mountain or West regions, this role will be remote.
The candidate must have previous experience in technical support, be willing to work in a team while also being autonomous, be ready to learn, and be open to feedback from peers and superiors. She/he should feel a strong sense of ownership of the domain she/he is responsible for.
<ul>
<li>Manage and conduct technical consultation and guidance to customers, encompassing resolution steps for any product-related issues.</li>
<li>Independently assist customers in initiating investigations and provide recommendations on technical configurations, which may not always be documented or scripted.</li>
<li>Gather requirements and manage technical configurations in production environments. Utilize technical solution skills, including proficiency in AWS, Linux, and Nexthink products.</li>
<li>Engage in direct troubleshooting, involving phone communication and remote sessions with stakeholders.</li>
<li>Handle Level 1 and Level 2 support requests for the Nexthink solution and its components globally.</li>
<li>Conduct end-to-end investigations, including issue replication, often requiring unscripted technical expertise.</li>
<li>Apply in-depth Nexthink technical knowledge to support tasks.</li>
<li>Provide comprehensive expertise, ensuring all necessary details are communicated effectively.</li>
<li>Continuously monitor and track support requests from inception to resolution.</li>
<li>Project manage follow-up meetings with various organizational teams involved in issue resolution.</li>
<li>Collaborate and coordinate with internal teams to address complex customer escalations.</li>
<li>Update, maintain, and improve the knowledge base, identifying and addressing gaps in technical documentation and creating new content as needed.</li>
<li>Ensure the effective handover of issues to other time zones to be compliant with Product support SLAs.</li>
</ul>
Key Responsibilities:
<ul>
<li>Provide Level 1 and Level 2 technical support for the Nexthink solution and its components.</li>
<li>Troubleshoot issues directly with customers and partners via phone and remote sessions.</li>
<li>Ensure end-to-end tracking of support requests from initiation to resolution.</li>
<li>Collaborate with internal teams through follow-up meetings to drive issue resolution.</li>
<li>Maintain and enhance the internal knowledge base with updated troubleshooting steps and solutions.</li>
<li>Demonstrate ownership and accountability for the support domain.</li>
<li>Support deployments in Federal government environments, ensuring compliance with security and operational standards.</li>
</ul>
Qualifications 
<ul>
<li>Minimum 3 years of experience in technical support roles.</li>
<li>Strong customer service orientation and attention to detail.</li>
<li>Proven experience in troubleshooting Linux server-side applications.</li>
<li>Solid understanding of Windows operating systems.</li>
<li>Experience with cloud technologies such as Azure or AWS and microservices is a plus.</li>
<li>Background in virtualization, systems, and network administration.</li>
<li>Excellent verbal and written communication skills in English.</li>
<li>Team player with an autonomous mindset and openness to feedback.</li>
<li>Eagerness to learn and grow in a dynamic environment.</li>
<li>Ability to work in Federal government environments, including successfully passing a security clearance prior to joining Nexthink.</li>
</ul>
 Additional Information 
We are the pioneers and trailblazers of a global IT Market Category&nbsp;(DEX)&nbsp;that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
At Nexthink, we offer one of the most comprehensive and generous benefits plans.&nbsp; Your total&nbsp;rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity.&nbsp; We provide our US employees with&nbsp;100% covered company benefits&nbsp;that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.&nbsp;
In addition, we offer:&nbsp;
<ul>
<li>️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.</li>
<li> Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.</li>
<li> Free access&nbsp;to professional training platforms to explore your interests and enhance your skills.</li>
<li> Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.</li>
<li> Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.</li>
<li> Bonuses for referring successful hires after three months of continuous employment.</li>
</ul>
Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
Total Rewards @ Nexthink At Nexthink, we offer one of the most comprehensive and generous benefits plans.&nbsp; Your total&nbsp;rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity.&nbsp; We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.&nbsp;
In addition, we offer:&nbsp;
<ul>
<li>️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.</li>
<li> Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.</li>
<li> Free access&nbsp;to professional training platforms to explore your interests and enhance your skills.</li>
<li> Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.</li>
<li> Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.</li>
<li> Bonuses for referring successful hires after three months of continuous employment.</li>
</ul>
Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process. &nbsp;

Product Support Engineer

<h3>Job Description</h3>
Job Description
Job description
Who we are:
Network Coverage is a best-in-class technology solutions provider specializing in IT managed services, cybersecurity, compliance, cloud enablement, digital transformation and software development for mid-market and enterprise organizations. Our comprehensive technology solutions and operational excellence allow clients to focus on their business with the value of an end-to-end technology partner.
Network Coverage believes in providing purpose to our people and that character, integrity and commitment win out. Technology is our mission, empowering and developing our team is our passion.
What the role is:
Service Desk Specialist I
Reports To: Service Desk Team Lead
About the Role
The Service Desk Specialist I role provides Tier 1 support to clients, addressing and resolving desktop hardware, software, and peripheral issues while maintaining recurring onsite commitments to designated client(s). As a key part of the support team, this role works directly with clients to ensure efficient and effective problem resolution. The Service Desk Specialist I collaborates closely with the Service Desk Team Lead and other team members supporting tactical and operational needs specific to each client environment. This position is essential for maintaining high levels of client satisfaction by delivering effective solutions, clear communication, and setting reasonable expectations.
Accountabilities
Client Support and Service Delivery
<ul>
<li>Provide direct, onsite Tier 1 support to clients, addressing and resolving desktop, application, and peripheral issues in a timely manner.</li>
<li>Maintain recurring onsite commitments to static clients, serving as an onsite technical resource for immediate client needs.</li>
<li>Build and maintain strong client relationships, ensuring a thorough understanding of each client’s environment and requirements.</li>
<li>Manage client IT systems in line with service level agreements (SLAs) and standard operating procedures (SOPs).</li>
<li>Update and maintain customer documentation to support consistent, high-quality service.</li>
<li>Track and update support tickets in real-time within Network Coverage’s ticketing system.</li>
<li>Maintain a daily 80% billable rate while managing onsite tickets and providing remote assistance as required.</li>
<li>Perform additional tasks and responsibilities as directed by the Service Desk Team Lead or Service Desk Manager to meet NetCov’s operational objectives.</li>
</ul>
Infrastructure Management and Optimization
<ul>
<li>Perform routine checks and updates on client hardware and systems if onsite, addressing potential issues proactively.</li>
<li>Collaborate with the managed services team to identify client trends and recommend proactive solutions when necessary.</li>
<li>Contribute to team knowledge by producing and updating technical documentation related to client systems as needed.</li>
</ul>
Client Communication and Continuous Improvement
<ul>
<li>Maintain clear and professional communication with clients, setting expectations and providing updates on ticket progress.</li>
<li>Identify opportunities to enhance service efficiency, implement best practices and process improvements where possible.</li>
<li>Respond to customer inquiries and complaints promptly and professionally, addressing issues onsite whenever feasible.</li>
<li>Stay informed on industry advancements and continuously enhance technical skills to improve support quality.</li>
</ul>
Knowledge, Skills, and Abilities (KSAs) Required
Technical Expertise:
<ul>
<li>Foundational understanding of IT infrastructures, including client/server models, Windows and Mac OS, network protocols, virtualization, and endpoint security.</li>
<li>Proficiency with Microsoft client operating systems, Active Directory, DNS, DHCP, Exchange/Office 365, and core desktop applications.</li>
<li>Familiarity with LAN/WAN connectivity, firewalls, and wireless network solutions.</li>
</ul>
Problem-Solving and Time Management:
<ul>
<li>Ability to diagnose and resolve basic technical issues quickly and effectively within an onsite environment.</li>
<li>Experience with troubleshooting tools and techniques for endpoint and peripheral devices.</li>
<li>Strong organizational skills with the ability to prioritize tasks effectively in line with client needs and SLAs.</li>
</ul>
Communication and Interpersonal Skills:
<ul>
<li>Excellent verbal and written communication abilities for effectively explaining technical issues to non-technical stakeholders.</li>
<li>Active listening skills to fully understand and address client issues.</li>
<li>High attention to detail for accurate documentation and record-keeping.</li>
</ul>
Technical Competencies
Qualifications and Experience:
<ul>
<li>Associate’s Degree in Information Technology, Computer Science, Network Administration, or a related field (or equivalent work experience).</li>
<li>1-3 years of relevant IT support experience, particularly in roles involving client interaction and hands-on troubleshooting.</li>
<li>Industry certifications (e.g., CompTIA A+, Network+, Security+, Microsoft MCP, Cisco CCNA) are desirable.</li>
</ul>
Role Logistics
<ul>
<li>This is a full-time position</li>
<li>This position will require participation in a recurring predetermined on-call rotation.</li>
<li>This position requires 50-75% onsite work at a client's location.</li>
</ul>

Service Desk Specialist

<h3>Job Description</h3>
Job Description
PCB Rework Specialist
Manchester, NH
Temp-to-perm
30-38/hr
PCB Rework Specialist who is a motivated self-starter, requires minimal direction, and works well within multi-disciplinary teams.&nbsp; The individual will be working across several projects and must be able to communicate challenges and priorities effectively. The individual must be able to multi-task while remaining composed and efficient in a rapidly changing engineering environment. How you will make an impact as a PCB Rework Specialist:
<ul>
<li>Electronic assembly and rework in an R&amp;D environment</li>
<li>Utilize specialized tools and equipment, such as soldering stations, microscopes, and multimeters, to perform precise rework tasks</li>
<li>Skillfully rework and repair PCBs, including component replacement, solder touch-ups, and board-level modifications</li>
<li>Carefully inspect PCBs for defects, such as damaged components, solder issues, and trace discontinuities.&nbsp;</li>
<li>Assembly of cable assemblies</li>
<li>Maintain a clean rework area and perform set-up/maintenance</li>
</ul>
Skills you will need to be successful in this role as a PCB Rework Specialist:
<ul>
<li>Must have excellent PCB soldering/rework skills</li>
<li>Great written and verbal communication skills</li>
<li>Working knowledge of basic electronic components</li>
<li>Familiar with CAD tools (Pads, Altium, Solidworks) a plus</li>
<li>Able to read and interpret basic electrical schematics and identify a part on PCB from a marked-up Schematic</li>
<li>High school diploma</li>
<li>Certified solder technician</li>
<li>IPC Certification</li>
<li>Experience with Microsoft Office</li>
</ul>
Company DescriptionConnexion Systems &amp; Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve. 
<h3>Company Description</h3>
Connexion Systems &amp; Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.

Sr PCB Rework Specialist

<h3>Job Description</h3>
Job Description
Biocytogen is seeking a high-impact, early-career technology specialist to take ownership of critical digital systems that support our fast-growing CRO operations. As the IT &amp; Digital Systems Integration Specialist, you will lead the design, implementation, and continuous improvement of our digital platforms—including CRM systems, analytics tools, new platform deployments, and cybersecurity protocols.
This is not a passive support role. You will be expected to drive integration projects, make technical decisions, and collaborate directly with business, science, and operational teams. You’ll be empowered to experiment, recommend tools, implement automation, and shape how we use technology to accelerate drug discovery.
If you're a self-starter with strong technical foundations, a problem-solving mindset, and a desire to make a visible impact in biotech, this is your opportunity to build and lead from the ground up.
 Key Responsibility 
1. New Platform and System Development / Implementation
<ul>
<li>Lead the full lifecycle (requirements, vendor evaluation, implementation, UAT, deployment, change management) of new IT platforms and systems, including project management tools, data repositories, and workflow automation systems.</li>
<li>Collaborate with scientific and operational teams to assess internal needs and translate them into functional, scalable digital solutions.</li>
<li>Stay ahead of emerging technologies and recommend systems that enhance Biocytogen's operational excellence and client service capabilities.</li>
</ul>
2. IT Platform Integration
<ul>
<li>Architect and oversee the integration of key platforms (LIMS, ERP, CRM, CMS, Client Portal, financial systems) across business units.</li>
<li>Design and manage secure, real-time data flows between internal systems and external collaborators or clients.</li>
<li>Partner with vendors and software teams to optimize API connectivity and middleware layers.</li>
</ul>
3. CRM Management &amp; Data Analytics Support
<ul>
<li>Maintain, customize, and scale the company’s CRM (e.g., Netsuite, HubSpot), aligning it with business development and project tracking workflows.</li>
<li>Integrate CRM with marketing automation and business intelligence tools.</li>
<li>Enable strategic decision-making through reports, dashboards, and data cleaning/normalization pipelines.</li>
</ul>
4. AI &amp; Automation Integration
<ul>
<li>Identify opportunities to integrate AI/ML capabilities in data processing, client interaction, and R&amp;D workflows.</li>
<li>Partner with internal science teams to build AI-driven solutions for operational efficiency and predictive analytics.</li>
<li>Evaluate and manage AI vendors, ensuring scientific and regulatory fit.</li>
</ul>
5. Cybersecurity &amp; IT Support
<ul>
<li>Lead Biocytogen’s cybersecurity strategy, including vulnerability management, access control, and compliance (e.g., GDPR, HIPAA if applicable).</li>
<li>Provide hands-on support or oversight for IT troubleshooting, hardware/software issues, and endpoint management.</li>
<li>Develop IT SOPs and training materials to standardize support across teams.</li>
</ul>
Requirements
<ul>
<li>Educational Background: Bachelor’s or Master’s degree in Information Systems, Computer Science, Bioinformatics, or a related technical field.</li>
<li>Professional Experience: Hands-on experience in IT systems integration, digital platform development, or technology leadership—preferably within a biotech, CRO, or other regulated life sciences environment. Proven track record in rolling out enterprise systems such as CRMs, LIMS, scientific data platforms, or cloud-based infrastructure.</li>
<li>Technical Expertise:</li>
<ul>
<li>Strong understanding of software architecture, integration frameworks, and API design.</li>
</ul>
<ul>
<li>Proficient in CRM platforms (e.g., Salesforce, HubSpot), project management tools (e.g., Jira, Asana), and BI/reporting systems (e.g., Power BI, Tableau).</li>
<li>Familiar with cloud technologies (AWS, Azure, GCP) and core cybersecurity principles for enterprise environments.</li>
<li>Experience or exposure to AI/ML tools or frameworks is a strong advantage.</li>
</ul>
</ul>
Benefits
<ul>
<li>Medical Insurance </li>
<li>Dental Insurance </li>
<li>Vision Insurance </li>
<li>Health Reimbursement Accounts </li>
<li>Life and AD&amp;D Insurance </li>
<li>Short &amp; Long Term Disability Insurance </li>
<li>401K with Company Match</li>
<li>Paid Time Off</li>
<li>Paid Sick Days &amp; Holidays </li>
</ul>
BIOCYTOGEN is an Equal Opportunity Employer. Employment opportunities at BIOCYTOGEN BOSTON CORP are based upon one’s qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, color religion, sex, national origin, ancestry, age, sexual orientation, gender identity and expression, veteran status, military status, disability, mental illness, genetic information, or any other characteristic protected by law. This Equal Employment Opportunity policy governs all aspects of employment, including, but not limited to, recruitment, hiring, selection, job assignment, promotions, transfers, compensation, discipline, termination, layoff, access to benefits and training, and all other conditions and privileges of employment.

IT & Digital Systems Integration Specialist

<h3>Job Description</h3>
Job Description
Software Engineer, AI — Code Evaluation &amp; Training (Remote)
List of accepted countries and locations
Help train large-language models (LLMs) to write production-grade code across a wide range of programming languages:
<ul>
<li>
Compare &amp; rank multiple code snippets, explaining which is best and why.
</li>
<li>
Repair &amp; refactor AI-generated code for correctness, efficiency, and style.
</li>
<li>
Inject feedback (ratings, edits, test results) into the RLHF pipeline and keep it running smoothly. End result: the model learns to propose, critique, and improve code the way you do.
</li>
</ul>
RLHF in one line Generate code ➜ expert engineers rank, edit, and justify ➜ convert that feedback into reward signals ➜ reinforcement learning tunes the model toward code you’d actually ship.
What You’ll Need
<ul>
<li>
3+ years of professional software engineering experience in JavaScript/Svelte
</li>
<li>
Strong code-review instincts—you can spot logic errors, performance traps, and security issues quickly.
</li>
<li>
Extreme attention to detail and excellent written communication skills. Much of this role involves explaining why one approach is better than another. This cannot be overstated.
</li>
<li>
You enjoy reading documentation and language specs and thrive in an asynchronous, low-oversight environment.
</li>
</ul>
What You Don’t Need
<ul>
<li>
No prior RLHF (Reinforcement Learning with Human Feedback) or AI training experience.
</li>
<li>
No deep machine learning knowledge. If you can review and critique code clearly, we’ll teach you the rest.
</li>
</ul>
Tech Stack
We are looking for engineers with a strong command of JavaScript/Svelte.
Logistics
<ul>
<li>
Location: Fully remote — work from anywhere
</li>
<li>
Compensation: From $30/hr to $70/hr, depending on location and seniority 
</li>
<li>
Hours: Minimum 15 hrs/week, up to 40 hrs/week available
</li>
<li>
Engagement: 1099 contract
</li>
</ul>
Straightforward impact, zero fluff. If this sounds like a fit, apply here!

Software Engineer, AI (Svelte)

<h3>Job Description</h3>
Job Description
Come make your mark with Watermark!
🎖️&nbsp;FOUNDED BY USAF VETERANS&nbsp;in 2007, we are proud to be a Service-Disabled Veteran Owned Small Business. 🌎&nbsp;SUBJECT MATTER EXPERTS&nbsp;specializing in security and risk management. We’re intimately familiar with DOD security programs and mission requirements. ⭐&nbsp;OUR CORE VALUES&nbsp;drive every action we take as a company. We strive to exhibit PERSPECTIVE, PASSION, COMMUNICATION, INTEGRITY AND ETHICS, and BALANCE in all we do.
💲&nbsp;COMPETITIVE BENEFITS PACKAGE&nbsp;to address our employees’ physical, mental, emotional, and financial well-being. This includes 100% employer- paid medical insurance, ample paid leave, a free employee assistance program, and a competitive 401k savings plan.&nbsp; At Watermark, our people come first!&nbsp; 
Information Systems Security Officer III
The ISSO is responsible for ensuring the appropriate operational security posture is maintained for an information system and as such, works in close collaboration with the ISSM and ISO. &nbsp;The position shall have the detailed knowledge and expertise required to manage the security aspects of an information system and, in many organizations, is assigned responsibility for the day-to-day security operations of a system. &nbsp;This also will include physical and environmental protection, personnel security, incident handling, and security training and awareness. &nbsp;It will be required to work in close coordination with the ISSM and ISO in monitoring the information system(s) and its environment of operation to include developing and updating the authorization documentation, implementing configuration management across authorization boundaries. &nbsp;This will include assessing the security impact of those changes and making recommendation to the ISSM. The primary function is working within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts.&nbsp; The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.
In this role you will…
<ul>
<li>Develop physical or logical topologies for a system</li>
<li>Assist the ISSM in meeting their duties and responsibilities</li>
<li>Prepare, review, and update authorization packages</li>
<li>Ensure approved procedures are in place for clearing, sanitizing, and destroying various types of hardware and media</li>
<li>Notify ISSM when changes occur that might affect the authorization determination of the information system(s)</li>
<li>Conduct periodic reviews of information systems to ensure compliance with the security authorization package</li>
<li>Coordinate any changes or modifications to hardware, software, or firmware of a system with the ISSM and AO/DAO prior to the change</li>
<li>Monitor system recovery processes to ensure security features and procedures are properly restored and functioning correctly</li>
<li>Ensure all IS security-related documentation is current and accessible to properly authorized individuals</li>
<li>Ensure audit records are collected, reviewed, and documented (to include any anomalies)</li>
<li>Attend required technical and security training (e.g., operating system, networking, security management) relative to assigned duties</li>
<li>Execute the cyber security portion of the self-inspection, to include provide security coordination and review of all system assessment plans</li>
<li>Identify cyber security vulnerabilities and assist with the implementation of the countermeasures for them</li>
<li>Prepare reports on the status of security safeguards applied to computer systems</li>
<li>Perform ISSO duties in support of in-house and external customers</li>
<li>Conduct continuous monitoring activities for authorization boundaries under your preview</li>
<li>Assist Department of Defense, National Agency and Contractor organizations with all RMF efforts</li>
<li>Additional duties as assigned</li>
</ul>
Experience Requirements:
<ul>
<li>5-7 years related experience</li>
<li>Prior performance in roles such as System, Network Administrator or ISSO</li>
</ul>
Education Requirements:
<ul>
<li>Bachelor’s degree or equivalent experience (4 years)</li>
</ul>
Certification Requirements:
<ul>
<li>Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level II or Information Assurance Manager II within 6 months of the date of hire.</li>
</ul>
Security Clearance Requirements:
<ul>
<li>Current Top Secret Clearance with SCI Eligibility</li>
<li>Eligibility for access to Special Access Program Information</li>
<li>Willingness to submit to a Counterintelligence polygraph</li>
</ul>
Other Requirements:
<ul>
<li>Reports to a physical location which occasionally requires the ability to traverse between buildings</li>
<li>May require sedentary work at least 50% of the time</li>
<li>Must be able to regularly list up to 50 lbs</li>
<li>Ability to manage stress with a high degree of maturity/professionalism</li>
<li>Demonstrated critical thinking and leadership skills and the ability to work well with others</li>
<li>Effective verbal and written communication skills</li>
<li>All Level I &amp; Level II positions - candidate should possess some Special Access Program (SAP) experience</li>
<li>All Level III positions -candidate should possess 2+ years of Special Access Program (SAP) experience&nbsp;</li>
</ul>
The anticipated compensation range for this position&nbsp;is &nbsp;$98,345 - $133,055.&nbsp;Multiple considerations are taken into account when determining the final salary/hour rate, including but not limited to, Contract Wage Determination, education and certifications, relevant work experience, related skills and competencies, as well as Federal Government Contract Labor categories.&nbsp; Central to Watermark’s employment philosophy is the wellbeing of our employees which is why we offer a robust benefits package and wellness program alongside of annual base compensation.
Watermark is an equal opportunity employer.&nbsp; All terms and conditions of employment are established without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, veteran status, or any other protected category under applicable federal, state, and local laws.
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