<h3>Job Description</h3>
Job Description
Position: Universal Banker l Job Type: Full-Time Department: Branch Administration Reports To: Retail Branch Manager/ 1st VP Manager of Retail Banking 
ABOUT US: Bristol County Savings Bank, founded in 1846, is a full-service financial institution offering commercial lending, personal and business banking, and mortgage services. The Bank’s Financial Advisory Services division has successfully assisted businesses, individuals and non-profits with the management of their assets since 1989. The Bank’s steady growth and expansion has resulted in $3.1 billion in assets and just over 400 employees in southeastern Massachusetts and Rhode Island. The key words at Bristol County Savings Bank are: "Commitment, Stability, and Community," values that are combined with state-of-the-art technology to meet the needs of its customers. A dedicated local community bank for over 175 years, Bristol County Savings Bank is actively involved in giving back to all the communities it serves both through financial support and the volunteerism of its people.
OVERVIEW: The Universal Banker handles all aspects of customer interaction including the sales process and transaction handling. Efforts should focus on building full banking relationships with current customers and prospects. The Universal Banker should also recognize customer needs while deepening relationships by promoting, explaining, and cross-selling bank products and services. PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES: 1. Performs any functions necessary, within scope of authority and expertise in order to provide the highest level of service and responsiveness to customers and the community in which it serves.
2. Meet or exceed all financial objectives pertaining to individual goals and branch team goals. Engage with customers by following established customer interaction model to establish new customer relationships, to retain and deepen existing customer relationships, and to provide the highest customer service experience. Fulfill customer financial needs by utilizing the sales process including referrals to business partners, closing sales and completing Customer Summaries.
3. May manage Personal Banker Portfolio. 
4. Encourage customer to utilize automated transaction handling by conducting demonstration of alternative banking delivery channels. If automation is not possible or desired by customer, accept and process deposits, payments, checks for cashing and other transactions via manual processing according to established procedures and standards for performance.
5. Handle servicing of customer accounts and resolve issues efficiently and effectively with the highest of customer service standards. Recognize cross-sell opportunities, including core deposit accounts as well as insurance and investment products. Refer to specialists as required. 
6. Adhere to compliance and operations risk controls in accordance with the company and regulatory standards, policies and practices. Be able to efficiently and effectively access operational policies and procedures. Perform operational responsibilities as designated by management.
7. Establish proficiency of the Bank’s systems needed to effectively service customers with the highest of service standards. 
8. May coordinate the operations of a branch office to ensure quality customer service and effective branch operations in conformance with established Bank strategies, policies and procedures. May assist tellers with customer transactions and/or daily branch settlement.
9. May assist with the branch operations and with the training of branch personnel, consistent with the operational protocols established by the Bank. May have the ability to take and close consumer loans including equity loans. 10. May represent the Bank through participation in community and industry related activities. Actively promotes interest in the Bank wherever and whenever possible.
11. Non-Certified with the expectation to work towards full certification as UB II within 9 months
12. Ensure information security policies are adhered to and that required controls are implemented as intended. 13. Research and evaluate data from various sources to identity new threats, trends, issues and opportunities to improve processes. 14. Engage in special projects and other duties as assigned. OTHER ACCOUNTABILITIES / RESPONSIBILITIES: 15. Performs related and unrelated duties as may be required. REQUIREMENTS: Spanish Speaking Preferred. Requires strong interpersonal skills and vibrant, outgoing personality, leading to strong client service and sales skills. Requires knowledge of financial institution operations and procedures. Requires a working knowledge of laws and regulations pertaining to financial institution and the ability to interpret and understand laws and regulations. Requires the ability to apply strong analytical skills in reviewing data received from business partners. Requires the ability to work independently and collaboratively with internal business partners demonstrating a working knowledge of major business functions. Requires effective communication skills including oral and written skills. Requires the ability to work with all levels of management and staff. INDEPENDENT ACTION: Performs work independently within scope of established guidelines and practices. Consults with Branch Manager, Assistant Branch Manager and/or VP Manager Retail Banking when clarification or exception to Bank policy may be required.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
EEO STATEMENT: Bristol County Savings Bank is an Equal Opportunity Employer and is committed to a diverse workforce. The Bank considers applicants for employment without regard to race, color, sex, sexual orientation, national origin, age, genetic information, veteran status, disability or membership in any other protected class as defined by law.
FULL-TIME BENEFITS: 401(k) Employee Pension Paid Time Off (PTO) Parental Leave Tuition Reimbursement
Begins first of the month following date of hire: Medical, Dental, Vision Critical Illness Insurance Disability insurance including LIFE, Long-term disability Employee Assistance Program Flexible Spending Account Dependent Care Account Health Savings Account
VISIT OUR WEBSITE: <a href="https://www.bristolcountysavings.com/" target="_blank">https://www.bristolcountysavings.com/</a> LINKEDIN: <a href="https://www.linkedin.com/company/bristol-county-savings-bank/" target="_blank">https://www.linkedin.com/company/bristol-county-savings-bank/</a>

Universal Banker I

<h3>Job Description</h3>
Job Description
About defi SOLUTIONS:

It’s an exciting time to join defi!

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company’s comprehensive suite of originations, servicing, and managed servicing solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures and Fiserv.
 
 
Position Purpose:
The Senior Client Executive assumes the leadership role in managing defi SOLUTIONS business relationships with a portfolio of large, multi-million dollar clients from a strategic and consultative perspective. Serving as the primary contact for the client’s executive and/ or senior level managers, the Senior Client Executive is responsible for managing and growing the overall relationship with key senior-level decision makers and influencers at assigned clients to create customer loyalty and increase revenues. The Senior Client Executive will leverage our solutions to maximize client’s growth and profitability, utilizing various company resources to ensure client satisfaction, retention and increased profitability for defi SOLUTIONS.
 
Essential functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Client Relationship:
<ul>
<li>Establish and maintain effective relationships with key senior executive and operational decision makers by proactively meeting on-site with clients. Understand the politics of client’s organization in order to appropriately influence decision makers.</li>
<li>Understand business problems, strategic objectives, competitive standing, and critical success factors to determine the best solutions.</li>
<li>Leverage defi SOLUTIONS internal resources, including business unit and corporate executives, to establish and maintain an effective relationship with the client.</li>
<li>Utilize consultative approach to demonstrate our desire to maximize client’s growth &amp; profitability.</li>
<li>Develop and document an Account Plan at least annually that includes the integration of other defi SOLUTIONS business units, establish a course of action to accomplish specific goals, and coordinate Account Plan with other business units.</li>
<li>Promote client attendance at defi SOLUTIONS sponsored events </li>
</ul>
 
Client Retention:
<ul>
<li>As a key component of the client’s Account Plan, develop a plan to secure timely Service Agreement Renewals.</li>
<li>Monitor client satisfaction, facilitate improvement as needed, and regularly stay in touch with client’s key stakeholders.</li>
<li>Leverage industry trends and defi SOLUTIONS competition knowledge to demonstrate defi SOLUTION’s value proposition.</li>
</ul>
 
Revenue Maintenance &amp; Growth:
<ul>
<li>Understand and promote defi SOLUTIONS capabilities, solution sets and match those with client’s needs, ensuring that defi SOLUTIONS increases wallet share with each client</li>
<li>Understand the client’s business problems and strategic objectives; develop formal proposals for additional products &amp; services that address the client’s needs.</li>
<li>Ensure a fair return on defi SOLUTIONS’ services rendered by following up on any client receivables and negotiating a fair resolution on any items in question.</li>
</ul>
**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
 
Required Education and Experience:
<ul>
<li>Bachelor’s degree required. Relevant equivalent work experience may be substituted for degree requirement.</li>
<li>Lending technical experience.</li>
<li>Minimum 5 years of experience in one of the following areas: auto finance lending, software, or professional services.</li>
<li>Minimum 3 years of experience managing and growing relationships with large/complex financial organizations.</li>
</ul>
 
Preferred Education and Experience:
<ul>
<li>Additional special training in banking is highly desirable.</li>
<li>Knowledge of defi systems is helpful</li>
<li>Fundamental knowledge of computer systems including host-based systems, especially financial data processing systems highly desirable</li>
</ul>
 
Additional eligibility requirements:
<ul>
<li>Proven ability to interface with high level senior management or executives and requires minimal supervision and direction.</li>
<li>Competitive sales renewal ability.</li>
<li>Proven track record in attaining/exceeding of quota based metrics</li>
<li>Strategic account planning experience required</li>
<li>Strong presentation skills</li>
<li>Excellent communication skills that include internal communication of client opportunities, issues, escalations and external communication that includes key defi messages</li>
<li>Demonstrated leadership coupled with strong business acumen</li>
<li>Requires ability to influence at multiple levels internally and externally to accomplish business goals</li>
<li>Travel is required</li>
<li>Proficiency in working with Microsoft tools: Word, Excel, PowerPoint and Outlook.</li>
</ul>
 
Travel required:
<ul>
<li>Up to 50% travel</li>
</ul>

Affirmative Action/EEO statement:
defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Senior Client Executive

<h3>Job Description</h3>
Job Description

WORK ARRANGEMENT
In-office only; no hybrid or remote work options available
 SUMMARY/OBJECTIVE The Branch Manager plans, controls, supervises, and coordinates Credit Union services and activities of the branch office. Contribute to NBCU’s achievement of the goals outlined in its strategic plan by effectively leading the branch staff, managing the operations, and creating an effective sales and service culture in the branch. Identify branch business, and member service opportunities. 
AMOUNT OF INDEPENDENT ACTION OF THE POSITION
Approval may be required when a solution is not within normal policies and procedures. The Branch Manager may make exceptions to policy as appropriate and within authority.
BENEFITS SUMMARY
<ul>
<li>Paid holidays; closed on Sundays</li>
<li>Paid vacation, earned sick/personal time, paid bereavement leave, paid family/medical leave, short term/long term disability</li>
<li>Medical/dental insurance, vision plan (effective 1st of month after date of hire)</li>
<li>Medical deductible reimbursement program</li>
<li>Group term life/AD&amp;D insurance; supplemental voluntary life/AD&amp;D insurance (effective immediately)</li>
<li>Safe Harbor 401(k) plan provides up to 3% matching contributions, and an additional 3% safe harbor company contribution once you have met the plan eligibility requirements.</li>
<li>Tuition assistance (up to $4500/yr; approval required), employee referral program ($250 referral bonus per referral; approval required)</li>
<li>Benefits are subject to change, and subject to employee eligibility requirements. Please contact Human Resources for current information.</li>
</ul>
SUPERVISORY RESPONSIBILITIES
<ul>
<li>Manage the staff’s daily/weekly workload to ensure that all transactions, customer inquiries and sales opportunities are followed through in a timely manner. Coordinate staff scheduling to ensure adequate coverage.</li>
<li>Ensure departmental compliance with laws, regulations, standards, and best practices including completion and maintenance of documentation and records. Ongoing review and analysis of all departmental procedures to identify areas of improvement.</li>
<li>Plan and execute a successful sales and coaching strategy plan. Ensure all retail branch staff are cross selling products and services. Provide periodic training and coaching as needed. Ensure that information concerning products and services is correctly communicated to staff.</li>
<li>Monitor departmental performance, by identifying and facilitating opportunities to increase productivity and efficiency. Provide real-time feedback to staff by conducting one-on-one staff meetings on a regular basis. </li>
<li>Identify training opportunities within department. Coordinate supplemental training as needed. Attend company meetings and training as required.</li>
<li>Provide constructive and timely performance evaluations. Oversee the investigation of teller losses and institute corrective action as necessary. Execute verbal and written counseling notices.</li>
</ul>
ESSENTIAL FUNCTIONS
<ul>
<li>Assist the VP Retail Services/Branch Administrator in department projects and initiatives as needed.</li>
<li>Represent the Credit Union at community events, to include realtor networking, business networking, and community sponsorship events.</li>
<li>Open and close the branch office; execute daily operations in accordance with credit union policies and procedures. Ensure that branch staff are adhering to all security procedures, and that building maintenance issues are reported and corrected.</li>
<li>Balance and verify receipt of incoming cash orders for the branch. Verify weekly branch cash and ATM shipments. Balance and add cash to ATM. Audit ATM, and Vault as well as cash drawers, on a monthly basis, according to policy. See to the accurate completion of required audit logs.</li>
<li>Respond to all ATM outage issues and notify VP of Retail Services in a timely manner as issues arise.</li>
<li>Assist branch staff in solving member problems, serving as an operational reference. Maintain an overview of the credit union’s current operating system for financial transactions.</li>
<li>Support credit union member relations through on-going customer contact, quality customer service, and superior product knowledge. Resolve member complaints.</li>
<li>Actively participate in a sales and service culture consistent with the Credit Union's business plan goals. Develop new customer prospects and business for the credit union, while managing an existing portfolio of member accounts.</li>
<li>Utilize the pre-approval platform to promote and cross-sell loan products and services. Initiate auto, home, personal loans and lines of credit; assist borrowers with the loan application process. Approval authority within Loan Policy limits and is granted at the discretion of the Vice President of Lending.</li>
<li>Analyze credit history of applicants and determine loan repayment capabilities. Negotiate credit terms, such as costs, loan repayment methods and collateral specifications. Maximize profitability through appropriate pricing of new loan originations, fee income, and selling of all credit union products and services.</li>
<li>Comply with Truth in Lending (Regulation Z), Equal Credit Opportunity (Regulation B), and all applicable lending regulations. Comply with the Credit Union’s SAFE Act Policy and procedures.</li>
<li>Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including Member Identification Program, member due diligence, identifying high risk accounts, reporting suspicious activities to Supervisor or BSA Officer. Comply with USA Patriot Act when identifying loan applicants. Ensure all checks disbursed to vendors comply with OFAC regulations. Accurate completion of CTR and Monetary Instrument log.</li>
</ul>
EDUCATION AND EXPERIENCE 
<ul>
<li>High school graduate or GED is required.</li>
<li>An educational background in business or finance is a plus.</li>
<li>Minimum of five (5) years of customer service experience is required.</li>
<li>Minimum of five (5) years of supervisory experience is required.</li>
<li>Prior experience working in the banking industry is preferred.</li>
<li>A minimum of two (2) years’ experience in consumer and/or mortgage lending is preferred.</li>
<li>Knowledge of Real Estate Settlement Procedures (Reg. X), Truth in Lending (Reg. Z), and Equal Credit Opportunity (Reg. B) is preferred.</li>
<li>Ability to use a computer, navigate the internet, and use common software applications like Microsoft Office (Excel, Word, Outlook, etc.) is required.</li>
</ul>
COMPETENCIES
<ul>
<li>Strong leadership skills and the ability to motivate others are necessary.</li>
<li>Positive, professional business relationships within the credit union.</li>
<li>The ability to work independently and take-on additional projects as assigned.</li>
<li>The ability to meet deadlines.</li>
<li>Strong organizational skills.</li>
<li>Excellent oral and written communication skills.</li>
<li>A strong commitment to achieving personal growth and success.</li>
</ul>
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO STATEMENT
New Bedford Credit Union is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
New Bedford Credit Union is committed to complying with applicable federal, state, and local laws governing reasonable accommodations of individuals, including, but not limited to, the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA). To that end, New Bedford Credit Union will endeavor to make a reasonable accommodation to applicants and employees who have requested an accommodation, unless doing so would an undue hardship to New Bedford Credit Union’s business operations.

Branch Manager

<h3>Job Description</h3>
Job DescriptionJOB SUMMARY
The Director of Sales and Marketing has direct oversight of the sales and marketing operations of the hotel. Responsibilities include sales, marketing, events, budget/P&amp;L, revenue forecasting, advertising, marketing, developing and writing business plans, managing sales, catering and convention services managers, and ownership meetings. This role also leads the development and implementation of strategies in all sales, catering and marketing channels to achieve hotel’s revenue goals and increase market share performance.

ESSENTIAL JOB FUNCTIONS
<ul>
<li>Generate, achieve, and develop targeted group room sales volume, reflecting budgeted levels of revenue generation and profitability. </li>
<li>Excel at proactive selling. Target key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identify, qualify, and solicit new business to achieve personal and hotel revenue goals. Focus on accounts with larger potential sales revenue.</li>
<li>Consistently meet/exceed personal room night and revenue production goals.</li>
<li>Complete Group Sales components of Marketing Plans (updated quarterly) including strategic action plans for all relevant market segments, booking channels and revenue streams. </li>
<li>Set Group Sales &amp; Marketing goals and objectives, utilizing goal setting models and market knowledge to ensure the Sales Managers are effectively deployed to maximize productivity and revenue opportunities for the hotels.</li>
<li>Establish group booking guidelines based on historical data and forecasts to maximize revenue per group room night.</li>
<li>Prepare and present Group information for property reviews with owner representatives and corporate executives.</li>
<li>Review production and pace reports and reforecasts 30/60/90-Day Budget with Director of Revenue Management. </li>
<li>Administer Sales Department expenses.</li>
<li>Lead Tentative Meetings and develop action plans to improve booking pace and productivity.</li>
<li>Evaluate new and incremental business opportunities/promotions to maximize revenue for the hotels.</li>
<li>Complete Group Sales Activity Critiques (weekly/monthly/quarterly) with information that explains the Group Sales productivity, provide insights into opportunities and threats, and update the stakeholders with market news. </li>
<li>Conduct disciplinary action as required.</li>
<li>Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth. </li>
<li>Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.</li>
<li>Greet customer during the event. Be available to solve problems and/or suggest alternatives to previous arrangements.</li>
<li>Display leadership in hospitality and ensure consistent, high level service throughout all phases of hotel events. Ensure products and services sold to the Event Planners meet or exceed their expectations, create loyalty that leads to increased market share. </li>
<li>Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans.</li>
<li>Approve Group bookings to ensure Sales Managers are maximizing revenue opportunities without displacing transient business. </li>
<li>Administer Delphi Rate guidelines and “Need Dates”. </li>
<li>Approve Catering space releases in accordance with the stated policies. </li>
<li>Administer Lost Business Reports and Reader board Surveys.</li>
<li>Develop strategic action plans and establish “Measuring Sticks” with each Sales Manager. </li>
<li>Review Group Sales attrition, cancellation charges, and adjustments. </li>
<li>Submit Group Sales incentive program results.</li>
<li>Complete ROIs on new projects/ expenditures not forecasted. </li>
<li>Audit Delphi and creates follow-up action plans as needed.</li>
</ul>

KNOWLEDGE, SKILLS, ABILITIES
<ul>
<li>Must possess a bachelor's degree in hotel management or culinary arts or the equivalent experience.</li>
<li>Must possess a minimum of 5 years of hotel sales experience. </li>
<li>Must posses the ability to effectively interact with people of diverse socioeconomic, cultural, ability, and ethnic backgrounds.</li>
<li>Must posses a proven track record of a consistent ability to exceed sales goals.</li>
<li>Must possess aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio.</li>
<li>Must possess excellent verbal and written communication skills.</li>
<li>Must possess strong knowledge of Microsoft Office suites, especially excel, and other hotel property sales and property management systems such as Delphi, Salesforce, Opera, etc. </li>
<li>Must possess the ability to work nights and weekends when necessary, based on business and staffing needs.</li>
<li>Knowledge of overall hotel operations.</li>
</ul>

PHYSICAL REQUIREMENTS
<ul>
<li>Must be capable of frequent walking, standing, sitting, hearing, talking, smiling.</li>
<li>Must be able to use a computer. </li>
<li>Must be capable of lifting, pushing and pulling of objects weighing up to thirty (30) pounds.</li>
<li>Must possess the ability to work holidays, weekends and evenings as required to service groups.</li>
</ul>

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

Director Sales & Marketing

<h3>Job Description</h3>
Job Description
 
Soteria House Vermont Second Shift Supervisor
 
It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability. Pathways Vermont is committed to a diverse workplace that reflects the communities we serve, and is particularly interested in receiving applications from a broad spectrum of people including people with military experience, individuals with disabilities, and people of color. 
 
The Company: Pathways Vermont is a dynamic nonprofit agency committed to permanently ending homelessness and offering innovative mental health services. Soteria House Program Manager supports a hospitalization prevention residence for individuals experiencing an early episode of psychosis/extreme state/non-consensus reality who wish to avoid or minimize their exposure to medications and/or clinical interventions. Soteria House operates as a Therapeutic Community Residence (TCR). Services are funded by the Vermont Department of Mental Health (DMH) and TCR compliance is overseen by the Department of Aging and Independent Living (DAIL). 
 
The Role: The Shift Supervisor is a member of the Soteria community which includes residents, Resident Support Staff, Soteria Co-Directors, Shift Supervisors, Service Coordinator, and an Advanced Practice Registered Nurse (APRN). Soteria is a residence that provides a space for persons who are experiencing an early episode of psychosis/extreme state/non-consensus reality using a model of “being with,” vs. “doing to” residents. The position is responsible for supervising full-time and per diem staff, essential house functions, and being with residents.
 
Program: Soteria 
Job Title: Second Shift Supervisor 
Supervisor: Soteria Co-Director
Location: Burlington, Vermont 
Schedule: 35 hours per week, Sunday-Thursday - Essential Coverage Tuesdays and Wednesdays 3pm-11pm; remaining hours flexible to accommodate programmatic needs and weekly meetings 
Compensation: $22-23/hr 
 
Responsibilities:
<ul>
<li>
Supervisory: 
<ul>
<li>
Supervise Second Shift Resident Support Staff - this includes, but is not limited to: providing weekly supervision, training, and general oversight of the second-shift team. Oversee disciplinary process for supervisees as needed/appropriate 
</li>
<li>
Supervise an equal share of Per Diem Resident Support Staff - this includes, but is not limited to: providing monthly supervision, training, and general oversight of work performance and disciplinary processes 
</li>
<li>
Oversee and plan weekly coverage to ensure two staff are present during each shift; provide essential shift coverage as needed 
</li>
<li>
Ensure that there is a Lead Shift person scheduled in the event a leadership staff is not present on site at Soteria 
</li>
<li>
Attend and support co-facilitation of a weekly team meeting and two weekly leadership meetings 
</li>
<li>
Attend other meetings in a leadership capacity as requested and/or scheduled by the union 
</li>
<li>
Attend monthly co-reflection meeting
</li>
<li>
Participate in on-call as part of the leadership team as needed and scheduled, including outside of your scheduled work hours 
</li>
</ul>
</li>
<li>
Direct Service
<ul>
<li>
Be with residents: non-judgmental, non-directive approach of providing support and availability
</li>
<li>
Engage in relationship building/rapport building with residents and provide service from a “choice” perspective as well as client centered, harm reduction, and strengths based approaches
</li>
<li>
Communicate to residents programmatic rules and expectations
</li>
<li>
Collaborate with residents in the implementation of a comprehensive service plan
</li>
<li>
As requested by residents, provide one to one support with life skills and healthy choices, including but not limited to social skills, wellness, assistance with any medications and housekeeping
</li>
<li>
Take direction from the Service Coordinator as relates to service meetings, resident appointments and scheduling, and other resident services tasks that may fall on second shift; delegate these tasks as appropriate to Resident Support Staff working on second shift 
</li>
</ul>
</li>
<li>
General Tasks
<ul>
<li>
Maintain thorough understanding of Soteria policies and procedures, including emergency protocol and TCR regulations 
</li>
<li>
Maintain written and computerized records, compile reports, and complete other program documentation (including care notes, incidents, statistics, letters, petty cash receipts, etc.)
</li>
<li>
Develop weekly menu and grocery shop in accordance with Therapeutic Community Residence guidelines and Soteria budgetary standards 
</li>
<li>
Other duties as specific to the shift you oversee 
</li>
<li>
Other duties as assigned 
</li>
</ul>
</li>
</ul>
 
Requirements
<ul>
<li>
Strong communication, writing, and computer skills
</li>
<li>
Ability to tolerate uncertainty and risk 
</li>
<li>
Excellent interpersonal skills and the ability to form relationships with marginalized individuals
</li>
<li>
Sound judgment and good problem solving skills including assessing risk factors
</li>
<li>
Ability to structure time, develop work priorities independently, and meet program expectations with regard to documentation
</li>
<li>
Ability to work weekends
</li>
<li>
Some schedule flexibility required for on-call coverage, including the ability to respond in person 
</li>
<li>
Supervisory experience preferred
</li>
<li>
Prior residential experience preferred 
</li>
<li>
Valid driver’s license and ability to drive vehicle required
</li>
<li>
Ability to work effectively as part of a team
</li>
<li>
Training in Intentional Peer Support, Harm Reduction, medication assistance, emergency procedures, CPR, first aid, hearing voices, having difficult conversations, cross-cultural diversity preferred
</li>
<li>
Ability to share one’s own personal transformative life experiences
</li>
<li>
Personal experience of psychosis/extreme states or mental health challenges considered an asset
</li>
</ul>
 
Working Conditions/Physical Demands:
<ul>
<li>
Ability to ascend and descend stairs frequently required
</li>
<li>
Frequent stooping, kneeling, crouching, reaching, pushing, pulling, standing and lifting of arms to participate in cleaning, cooking, space organization and other activities around the house
</li>
<li>
Occasionally meeting with persons in the community and/or visiting different businesses
</li>
<li>
Occasional walking around the community to participate in activities with residents 
</li>
<li>
Rarely running or moving at very swift speed to avoid emergency situation
</li>
<li>
Regular operation of a computer and other office machinery including frequent typing
</li>
<li>
Extensive talking and listening in participation of exchanging ideas through spoken word and occasional receipt and giving of detailed information through oral communication
</li>
<li>
Frequent reading responsibilities
</li>
<li>
Occasionally lifting and carrying up to 50 pounds (i.e. carrying groceries, moving things around the house, etc.)
</li>
<li>
Frequent exposure to outside environmental conditions (all seasons) in accompanying residents in the community and outings
</li>
<li>
Occasional exposure to high levels of noise and potentially stressful situations
</li>
</ul>
 
Benefits:
<ul>
<li>
Medical, dental and vision insurance
</li>
<li>
Long Term Disability/Life Insurance
</li>
<li>
Paid Time Off (accrual of 210 hours per year to start)
</li>
<li>
All-Staff days off 
</li>
<li>
403(b) Retirement Savings Plan
</li>
<li>
Employee Assistance Program
</li>
<li>
Longevity Recognition Rewards
</li>
</ul>
Compensation:
<ul>
<li>
Full time, hourly position
</li>
<li>
35 hours per week
</li>
<li>
$22- $23 per hour
</li>
</ul>
 
 To apply please include a Resume and Cover Letter with your application.

Soteria Second Shift Supervisor

<h3>Job Description</h3>
Job Description
INSIGHT PEST SOLUTIONS Equal Opportunity Employer All qualified applicants are encouraged to apply, regardless of race, color, religion, national origin or ancestry, sex, disability, or age.
 
OVERVIEW: We are a privately-owned pest control company that exhibits exceptional customer service, innovative training for technicians, cutting edge service technology, and an environment that enables our people to develop themselves. As a fast-growing company, there are new opportunities for growth and advancement around every corner. We seek out competent individuals that are the best and the brightest personalities to ensure that our customers and employees know how important they are.
 POSITION: • Route Technician • Universal Technician • Start Technician
 REPORTING: This position reports directly to the Service Manager of the branch located in Manchester, NH.
 NO EXPERIENCE REQUIRED: Prior experience in Pest Control and sales experience is a plus but not required. We will provide comprehensive classroom and field training to ensure you feel capable and confident to excel in your position. The company administers our Training Program. If you’ve got a strong work ethic and have excellent customer service skills, we will ensure you’re provided with every resource necessary to succeed.
 PURPOSE OF THE POSITION: This position is focused on the organization’s main goal for sustainability, which is selling new services and re-selling the value of existing clientele. Through Inspections, Estimates, New Sales, and Service itself, these individuals influence customer attrition and new customer growth.
 DUTIES/RESPONSIBILITIES: • Regular Interaction with Customers to troubleshoot problems and communicate the details of the service • Be able to work outdoors for most of the day • Be able to lift at least 50lbs • Be able to crawl/kneel and/or fit in tight spaces • Be able to apply liquid treatments to the soil • Some drilling, trenching, and basic cleanup after a job would be required • Data Entry &amp; Documentation into mobile devises for services performed • Flexible to work Monday-Saturday during the summer season
 QUALIFICATIONS: • High School Diploma or equivalent • Excellent Communication Skills • Attention to Detail • Ability to read and understand simple documents regarding safety, regulatory or protocol standards • Basic mathematical skills • A talent for solving practical problems and effective reasoning • Take and Pass a series of exams as part of a New Hire Training • Clean Driving Record • Pass a Background Check • Pass a Drug Screen
 RELATIONSHIPS: This position will be trained by Insight’s online University Program, monitored by the Service Manager and Lead Technician, with ongoing support and supervision. This position is expected to ensure the quality of all customer relations in a courteous, respectful, and friendly manner. This commitment is to guarantee continuous improvement of services from us, to facilitate this endeavor.
 CERTIFICATIONS/LICENSING: All candidates must either have an existing license/certification or acquire one with company training assistance.
 BENEFITS: At Insight Pest Solutions, we are confident that our people are the reason for our successes. We truly value our employees and consider them as part of our professional family. Our goal is to offer the very best healthcare possible for all employees and their loved ones. With this in mind, we have developed a comprehensive employee benefits package designed to protect employees and their families. Every year, employees are provided with a Benefits Digest outlining the detailed plans, which include the following: • Life Insurance • Accidental Death and Dismemberment • Critical Illness • Dental • Vision • 401K • Major Medical 
Dependent coverage is optional and available at group rates to each employee. As Insight does contribute to an employee’s major medical monthly premium, employees will pay a portion of their monthly premium. However, all dependents added to an employee’s plan are paid solely by the employee. All employees working 30 hours or more per week are eligible for benefits. An employee’s benefits will begin the first of the month following the 60-Days of employment. Insight offers two different plan options (Bronze Plan and a Gold Plan) through Aetna. Insight wants all employees to feel valued and appreciated. This is why all employees enjoy having their Birthday off, with pay. Insight believes that employees should have opportunities to enjoy time away from work to help balance their lives. Insight recognizes that employees have diverse needs for time off from work. After working for Insight for a full year, employees can receive five (5) days of Paid Time Off (PTO). Insight Pest Solutions stays in compliance with states with Sick Time laws. Sick Time is a wage benefit mandated by certain states. Under state law, Sick Time is recognized under Insight’s Paid Time Off (PTO) policy. Employees who have worked for Insight for a full year will become eligible to receive holiday pay for the following observed holidays: • New Year’s Day • Memorial Day • Fourth of July • Labor Day • Thanksgiving Day • Christmas Day Insight Pest Solutions will ensure all technicians receive an assigned company vehicle to perform their job duties. As technicians are issued a company vehicle to perform their required duties, they must provide their own transportation to and from work if they have not been authorized to take the company vehicle home. An employee will likely be given the authorization to take a company vehicle home after 60-Days of employment. The company pays all vehicle maintenance (oil changes, burnt out light bulbs, etc.). All company vehicles are assigned a gas card linked to that specific company vehicle. All company vehicles will include toll passage as well, also paid for by the company. Insight provides all the necessary tools and resources to ensure employees can perform the job duties assigned.
 PERFORMANCE REVIEW PERIOD: Seasonal Review – seasonal review period ends at the close of the summer.
 SUMMARY: We believe that “customer service” is not a department but everyone’s job. We provide an essential service to society that protects our homes, our health, and our environment. When this service is performed to a standard of excellence and with a great attitude, everyone wins. If you feel you are qualified for this position, please respond to this post with your resume. Any candidates that are considered for this position will be contacted by phone for a preliminary interview, so please provide a good contact phone number.
 DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. However, the above statements are intended to describe the general nature of the work being performed by employees. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year

PEST CONTROL SPECIALIST- SALEM, NEW HAMPSHIRE

<h3>Job Description</h3>
Job Description
Technical Director Live/Hybrid and Virtual Events (Freelance)
Stagedge seeking a Technical Director to join the Stagedge team on a project basis. The Technical Director will be lead technical contact on a project team and collaborate with other project stakeholders. The TD participates in regular client and internal project meetings. The TD is responsible for project design and planning, from a technical perspective, and assists in managing budgets, schedules, resources throughout the event lifecycle. TD is expected to provide timely information and feedback to account and department managers. On job site the TD leads the technical team and ensures proper communication between staff, clients and other vendor or venue staff involved in the project. The TD must have experience building and maintaining show flow documents and calling cues in live / virtual corporate events. Experience with virtual event applications of Zoom Client, Zoom Rooms, vMix, remote graphics operation and cueing. The ideal candidate will have strong project and people management skills and have advanced experience with setup, rigging plot creation, and live event audio/ video design and installation. 10 plus years Experience managing and directing large venue events with teams of varying sizes as well as hybrid and virtual programs is required. Vectorworks or other similar CAD design software experience is a plus.

Technical Director Live/Hybrid and Virtual Events (Freelance)

<h3>Job Description</h3>
Job Description
Title: Relief Counselor
Pay Range: $18.50/hr
Schedule: Relief Counselors are Casual Agreement Employees who work as needed in BAMSI’s residential and day services. Hours and locations may vary week to week depending on business needs.

What You’ll Do: 
 Provide rehabilitative support to adults in Group Living Environments (GLE), fostering skills for daily living and community integration. Key responsibilities include: 
<ul>
<li>Teach ADLs (cooking, budgeting, medication management) and socialization skills.</li>
<li>Implement Treatment Plans and behavioral interventions under clinician guidance.re.</li>
<li>Transport residents to appointments and community activities.</li>
<li>Advocate for residents’ needs and model healthy coping strategies.</li>
<li>Maintain a safe, clean home environment and complete timely documentation.</li>
</ul>
 
Work Obligations: 
<ul>
<li>16 hours per month. Hours will be audited on a monthly basis. Weekends start at 3PM on Fridays and conclude at 9AM on Mondays. Hours will be audited on a monthly basis. </li>
<li>Relief Counselors must work a minimum of one major holiday between July 1 and June 30th each year. BAMSI will assign employees to either Group A or Group B. Employees are responsible for selecting and working one of the holidays identified in their group. Holiday groupings will rotate every year, and you will be notified of your assigned group annually. Holidays will be audited on a quarterly basis. Pick a holiday group: Group A: New Year’s Day, Labor Day, Thanksgiving, and Christmas Eve Group B: July 4th, Christmas, Memorial Day, and New Year’s Eve.</li>
<li>Employees are responsible for scheduling, working, and documenting hours worked. </li>
<li>Employees who fail to work the minimum hours per month will receive a warning on their first offense. Employees may be subject to termination on their second offense. Employees who fail to work one holiday within the year may be subject to termination. </li>
<li>Relief Counselors are obligated to work all shift for which they are scheduled unless it is impossible to do so because of illness or other emergency. If Relief Counselors are unable to work a scheduled shift, they must speak directly to the program supervisor or on-call manager by phone and give as much notice as possible, but a minimum of three </li>
<li>Relief Counselors are required to complete mandatory trainings within their first 60 days of employment. Relief Counselors are only eligible to work after they complete all required trainings. Relief Counselors must keep all required trainings current. </li>
</ul>
Benefits. Relief Counselors are eligible to participate in the BAMSI 403(b) Retirement Savings Plan and any other legally required programs that may have service requirements or other eligibility requirements for participation, such as the Massachusetts Earned Sick Time Law, M.G. L. c. 149 , §148C and its accompanying regulations 940 CMR 33.00. 
 
What You Bring: 
<ul>
<li>High school diploma/GED; mental health experience preferred.</li>
<li>Valid driver’s license and ability to assist with mobility (bending, standing, etc.).</li>
<li>Strong communication skills (English) and basic computer proficiency.</li>
<li>Compassion, patience, and a commitment to trauma-informed care.</li>
</ul>
<ul>
<li>Bonus: Lived experience or multilingual abilities (e.g., Spanish, Portuguese).</li>
</ul>

We Value: 
<ul>
<li>Your unique background—not just your resume.</li>
<li>Growth mindsets (we’ll invest in your training!).</li>
</ul>
 Varies Varies- 16 hours minimum a month

Relief Counselor

<h3>Job Description</h3>
Job Description
Job Title: Site Clerk Full Time | Malden, MA Pay: $25.00-$28.00 per hour, DOE Schedule: Monday – Friday, 8:00am – 4:30pm
Carabetta Property Management is seeking a reliable and detail-oriented Site Clerk to support the daily administrative operations of our properties in Malden, MA. This position serves as the first point of contact for residents, vendors, and visitors and plays a key role in ensuring efficient office operations, accurate recordkeeping, and effective communication across departments.
Responsibilities:
Responsibilities include but are not limited to
<ul>
<li>
Answer, screen, and direct incoming phone calls using professional phone etiquette
</li>
<li>
Manage front desk operations, greet visitors, and provide general assistance
</li>
<li>
Perform data entry including work orders, job tracking, schedules, income and expense records, and resident concerns
</li>
<li>
Maintain professional and effective communication with residents, property management staff, supervisors, owners, and vendors
</li>
<li>
Process resident payments and issue receipts in accordance with company procedures
</li>
<li>
Coordinate and track maintenance requests to ensure repairs are scheduled and completed
</li>
<li>
Maintain organized and accurate filing systems (physical and electronic) for easy document retrieval
</li>
<li>
Support daily office operations and collaborate with team members to ensure efficiency
</li>
<li>
Assist with administrative tasks as assigned to support property operations
</li>
</ul>
 
Qualifications: 
<ul>
<li>
High school diploma or equivalent.
</li>
<li>
Bilingual in Spanish and English is required.
</li>
<li>
Strong customer service and front desk experience.
</li>
<li>
Excellent organizational skills with strong attention to detail.
</li>
<li>
Proficiency in data entry and administrative recordkeeping.
</li>
<li>
Ability to operate multi-line phone systems and manage multiple priorities.
</li>
<li>
Strong written and verbal communication skills.
</li>
<li>
Ability to maintain professionalism and confidentiality when handling sensitive information.
</li>
<li>
Prior experience in property management, real estate, or office administration.
</li>
<li>
Familiarity with property management software or maintenance tracking systems.
</li>
<li>
Basic understanding of work order processing and vendor coordination.
</li>
<li>
Ability to sit, stand, and perform office duties for extended periods.
</li>
<li>
Ability to lift and carry up to 25 lbs as needed.
</li>
</ul>
 
At The Carabetta Companies, we hold ourselves to high standards and seek team members who share our commitment to excellence. When you join us, you become part of a motivated, hard-working group of professionals—our Carabetta “extended family.”
Join our team and play an essential role in supporting well-managed communities. Apply today!

Site Clerk

<h3>Job Description</h3>
Job Description
Coastal Medical Transportation Systems is seeking a Payroll Clerk to support accurate and timely payroll processing. The ideal candidate will handle payroll data entry, timekeeping records, and employee pay inquiries while ensuring compliance with company policies and state and federal regulations. This is a part-time position, approximately 24 hours per week.
Key Responsibilities:
<ul>
<li>
Assist Payroll Manager with the accurate and timely processing of weekly payroll.
</li>
<li>
Review and verify timecards, attendance records, and payroll changes.
</li>
<li>
Enter payroll data including new hires, terminations, wage changes, and deductions.
</li>
<li>
Maintain employee payroll records and ensure confidentiality.
</li>
<li>
Respond to employee payroll questions with efficiency
</li>
<li>
Assist with payroll tax filings, garnishments, and benefit deductions
</li>
<li>
Support audits and prepare payroll reports as requested
</li>
<li>
Collaborate with People team and Finance teams on payroll-related matters
</li>
</ul>
Qualifications:
<ul>
<li>
High school diploma or equivalent required; Bachelor’s degree preferred
</li>
<li>
1–3 years of payroll, accounting, or administrative experience
</li>
<li>
Familiarity with payroll systems, ADP preferred.
</li>
<li>
Strong attention to detail and accuracy
</li>
<li>
Knowledge of MA payroll laws and wage requirements preferred
</li>
<li>
Proficiency in Microsoft Excel and basic accounting software
</li>
<li>
Ability to handle confidential information with discretion
</li>
</ul>
Compensation: The expected salary range for this position is $40.00 to $48.00 per hour, depending on experience, skills, and qualifications

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