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<h3>Job Description</h3>
Job DescriptionDescription:
EXCEL DENTAL
WWW.OUREXCELDENTAL.COM
Excel Dental is looking for a dedicated individual to join our team. Our ideal candidate is self-motivated, reliable, trustworthy and has a positive attitude. We are looking for a long-term team member who we can trust and bring a caring, positive attitude to our practice.
Main Focus will be on presenting treatment plans, keeping the Dr's schedule full and maintaining office productivity. The best candidate for this position must have experience in sales! 
Responsibilities:
<ul>
<li>Greet and check in patients in a friendly manner</li>
<li>Collect co-payments and verify insurance coverage</li>
<li>Treatment planning and coordinating to promote high-case acceptance</li>
<li>Review and maintain schedules for productivity</li>
<li>Schedule and confirm patient appointments</li>
<li>Prepare new patient records neatly and accurately</li>
<li>Various office duties as assigned by Practice Management. </li>
<li>Responding to patient financial inquiries and directing to appropriate departments, as necessary</li>
</ul>
Requirements:
Qualifications for Dental Treatment Coordinator / Front Desk include:
<ul>
<li>Exceptional People Skills/Customer Service</li>
<li>Insurance eligibility and verification experience</li>
<li>Reliable/ Fast Learner</li>
<li>Able to work independently as well as in a team environment</li>
<li>Bilingual and Spanish speaking (preferred).</li>
</ul>
Benefits:
<ul>
<li>Paid Vacation Time (PTO)</li>
<li>Paid Holidays</li>
<li>Paid Sick-Time</li>
<li>401K Plan with Matching</li>
<li>Health Insurance</li>
<li>Dental Insurance</li>
<li>Mentorship for Career Advancement </li>
<li>Free Parking</li>
<li>&amp; Much More! </li>
</ul>
Competitive Compensation &amp; Bonus Opportunity
Mentorship available for career growth, expansion of skills, and higher earning potential!

Dental Front Desk / Treatment Coordinator (Experience Required/Spanish Speaking Preferred)

<h3>Job Description</h3>
Job DescriptionAbout Us
We are a growing property management company, celebrating our 40th year of service, overseeing state-of-the-art and luxury residential buildings across the Boston metro area. We are actively seeking a Concierge to join the MMC team!
Our Concierge team members are customer service driven and act as the first point of contact for the property residents and guests. Team members are responsible for creating an outstanding client experience through exceptional service and attention to detail.
This position reports to the Lead Concierge and will be responsible for greeting clients as they enter the building and assisting with their specific needs. Our ideal candidate has a minimum of 2 years’ experience in the concierge field, hotel, or customer service experience. Pay is commensurate with experience.
Please visit our website at <a href="http://www.mediatemanagement.comto" target="_blank">www.mediatemanagement.comto</a> learn more about our company.
Retirees and people returning to the workforce are highly encouraged to apply!
Duties include but are not limited to:
<ul>
<li>Position requires person to work from 5 pm until 9 pm Monday through Friday.</li>
<li>Act as liaison between the building and Property Manager and work closely with the Building Superintendent.</li>
<li>Provide access control; use security cameras and patrol building to monitor access points and ensure that the building is secure at all times.</li>
<li>Greet residents/visitors/vendors when they arrive ensuring guests who do not live on the property are logged into the visitor or vendor log.</li>
<li>Perform applicable administrative tasks like file/log and computer system updates relevant to building operations and maintain shift notes including "pass-on" logs to ensure successful communication through shift changes.</li>
<li>May be asked to assist with filing documents or to review the daily activity of various transactions that take place at the community by auditing files. Function as clerical support as time or shift coverage permits.</li>
<li>Maintain excellent relationships with local restaurants, theaters, and venues. Research current events and happenings in the neighborhood. Make knowledgeable recommendations to residents and their guests.</li>
<li>Capable of procuring reservations, tickets, guest accommodations, museum and gallery exhibit passes.</li>
<li>Assist the Lead Concierge in maintaining the schedule for resident move-ins/outs and elevator usage through appropriate coordination with Property Manager.</li>
<li>Ensure that new residents receive the necessary orientation to the community and are familiar with the services provided both at the community and through the Concierge Desk.</li>
<li>Coordinate receipt and delivery of incoming and outgoing packages including dry cleaning per the building policy.</li>
<li>Immediately contacts emergency maintenance personnel if an emergency maintenance situation develops.</li>
<li>Enters maintenance requests in a timely and effective manner to ensure that resident requests are submitted properly. Follows up on all completed request as requested to ensure resident satisfaction.</li>
<li>In the case of emergency, contact the applicable public service response organization and the Property Manager and follow applicable emergency procedures as directed in the property manual.</li>
<li>Follow procedures, policies, and other important correspondence from HQ. Receive maintenance requests and pass to the appropriate manager in a prompt manner.</li>
<li>Assists with organization, set-up, implementation, and clean-up of all resident events hosted by the community.</li>
<li>Immediately contacts emergency maintenance personnel if an emergency maintenance situation develops.</li>
<li>Required to remove snow from sidewalks and steps and apply ice melt.</li>
<li>Complete other additional projects as requested by the lead concierge or property manager.</li>
</ul>
Qualifications/Requirements:
<ul>
<li>A minimum of 2 years’ customer service experience required.</li>
<li>Must be on time and able to stay awake during the entire shift.</li>
<li>Must be able to stand for long periods of time.</li>
<li>Must have general computer skills to perform administrative and clerical tasks, including time entry.</li>
<li>Ability to drive a manual transmission, highly preferred.</li>
<li>Ability to work with minimal supervision. Self-motivated, reliable individual who can anticipate and resolve issues.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Able to remain calm and attentive, especially during heavy building activity and emergencies.</li>
<li>Ability to always maintain a professional demeanor and appearance.</li>
<li>Must be able to move, lift, push, or carry objects weighing up to 50 pounds, unassisted.</li>
<li>Must pass background check.</li>
<li>Must be able to provide 3 professional references.</li>
<li>Ability to commute to work location via public transportation as our properties have no on-site parking.</li>
</ul>
We sincerely appreciate your interest in employment with Mediate Management Company, Inc. Please rest assured that your application materials have been received. Due to the high volume of response, we are unable to individually acknowledge the receipt of every application or phone call regarding the process. We carefully screen all applications and select candidates whose qualifications best meet our needs. You will be contacted if you are selected to continue in the recruitment process.
 Monday through Friday 5:00 pm - 9:00 pm

Concierge (Mon-Fri/Part-time/Evenings)

<h3>Job Description</h3>
Job Description
CareWell Urgent Care&nbsp;is seeking a dependable full-time&nbsp;front desk registration clerk for our&nbsp;urgent care facilities in Norwell, MA.&nbsp; Our ideal candidate is friendly and has excellent communication skills and is comfortable in a fast-paced environment. Registration is the first point of contact with our patients and our goal is to set a professional and welcoming tone for their visit; our clerks must be able to work accurately and efficiently to record the patient’s information and convey the assurance that our clinical staff are just what they need to feel better.
Our centers are open (7) days per week 8AM to 8PM. Full-time schedules are three shifts per week with rotating weekends. Location: Norwell, MA
Job Summary:&nbsp;Our Registration Clerk receives and registers patients arriving via patient walk in, gathering demographic and insurance information. Also assists patients with financial information, collecting and processing copays.
Duties and Responsibilities:&nbsp;Registration Clerk - tasks include but are not limited to:
<ul>
<li>Greet patients in a positive and helpful manner</li>
<li>Provide information and assistance as needed</li>
<li>Obtaining accurate demographic and insurance information then verifying insurance coverage for all patients</li>
<li>Using the computer system, generate fee slips for patients, review information for accuracy and instructions</li>
<li>Provide necessary forms to patients for completion and signatures. Ensure all registration fields are filled in completely and scanned into the patient’s chart</li>
<li>Keep patients informed of their account information</li>
<li>Notify staff when patients are ready to be seen</li>
<li>Collect payments, insurance co-pays, and PDRX charges</li>
<li>Coordinate patient care or patient records with other clinic locations when necessary</li>
<li>Gather reports from referrals and prior authorizations</li>
<li>Be familiar with all locations, hours, directions</li>
<li>Answer telephone calls, record messages for other staff and deliver messages</li>
<li>Perform various duties such as photocopying forms, reports and patient information, faxing forms and charts</li>
<li>Perform daily filing of charts and records to ensure excellent organization in patient records</li>
<li>Maintain various logs of daily activities including patient count and financial transactions in order to prepare monthly tallies of operating activity</li>
<li>Audit and balance all financial transactions to ensure accurate daily deposits</li>
<li>Distribute mail</li>
<li>Maintain an adequate level of office supplies and necessary forms as needed to ensure smooth department operations</li>
<li>Provide positive team support for all personnel and department.</li>
</ul>
Skills and Qualifications:
<ul>
<li>Maintain a neat, tidy, clean and organized work area including patient waiting area</li>
<li>(Morning shift) Prepare the patient waiting area and reception work area for patients every morning (includes making sure the Keurig is filled and ready to go)</li>
<li>Identify areas where processes can be improved to provide outstanding patient care, increase quality, contain costs, and improve service (giving information to billing supervisor monthly)</li>
<li>Report any problems or concerns to the center manager and billing supervisor</li>
<li>Adhere to professional expectations and guidelines in handbook</li>
</ul>
Key Competencies:
<ul>
<li>Strong interpersonal and communication skills</li>
<li>Ability to maintain confidentiality</li>
<li>Be organized with attention to detail</li>
<li>Engaging, calm under pressure, and able to handle all types of patient engagement</li>
<li>Be able to balance speed and accuracy</li>
<li>Demonstrated good judgement, initiative, and patient interaction skills</li>
</ul>
Education &amp; Experience:
<ul>
<li>High school diploma or equivalent</li>
<li>1-3 years of customer service experience in a medical practice or retail environment</li>
<li>Proficient in MS Office programs such as Word, Excel, and SharePoint</li>
<li>Experience with Athena, DocuTap and/or When2Work is preferred, but not required</li>
</ul>
Supervisory Responsibility:This role has no supervisory responsibilities. Work Environment:&nbsp;&nbsp;This job operates in a medical office settingand includespossible exposure to communicable diseases, toxic substances, medical preparations, and other conditions common to a clinic environment.
 Physical Demands:&nbsp;This position entails a high level of work performed at a computer terminal throughout the day as well as the regular use of a telephone or headset equipment. On a regular basis, incumbent frequently performs repetitive motions at a computer terminal and is subject to prolonged sitting. Occasionally, eye hand coordination is required to operate office equipment. As this position involves contact with the public in a medical environment incumbent may periodically experience moderate levels of stress.
Position Type and Expected Hours of Work:The centers operate (7) days per week, 8AM to 8PM. Full-time&nbsp;employees will work three (3) shifts per week with rotating weekends.
Travel:No travel is expected for this position however, depending on the location, this position may work at more than one center.
Benefits Include:Benefits include:Medical, Dental, Vision, Life and Disability insurance, 401K with a match, and paid time off. As an employee, you have (4) free urgent care visits/yr which can be shared by immediate family members. &nbsp;
We are an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
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Registration Clerk

<h3>Job Description</h3>
Job Description
CareWell Urgent Care&nbsp;is seeking a dependable Per-Diem front desk registration clerk for our&nbsp;urgent care facilities in Norwell, MA.&nbsp; Our ideal candidate is friendly and has excellent communication skills and is comfortable in a fast-paced environment. Registration is the first point of contact with our patients and our goal is to set a professional and welcoming tone for their visit; our clerks must be able to work accurately and efficiently to record the patient’s information and convey the assurance that our clinical staff are just what they need to feel better. &nbsp;
Per-Diem Schedule: Minimum of 3 shifts per month Location: Norwell, MA &nbsp;
Job Summary:&nbsp;Our Registration Clerk receives and registers patients arriving via patient walk in, gathering demographic and insurance information. Also assists patients with financial information, collecting and processing copays.
Duties and Responsibilities:&nbsp;Registration Clerk - tasks include but are not limited to:
<ul>
<li>Greet patients in a positive and helpful manner</li>
<li>Provide information and assistance as needed</li>
<li>Obtaining accurate demographic and insurance information then verifying insurance coverage for all patients</li>
<li>Using the computer system, generate fee slips for patients, review information for accuracy and instructions</li>
<li>Provide necessary forms to patients for completion and signatures. Ensure all registration fields are filled in completely and scanned into the patient’s chart</li>
<li>Keep patients informed of their account information</li>
<li>Notify staff when patients are ready to be seen</li>
<li>Collect payments, insurance co-pays, and PDRX charges</li>
<li>Coordinate patient care or patient records with other clinic locations when necessary</li>
<li>Gather reports from referrals and prior authorizations</li>
<li>Be familiar with all locations, hours, directions</li>
<li>Answer telephone calls, record messages for other staff and deliver messages</li>
<li>Perform various duties such as photocopying forms, reports and patient information, faxing forms and charts</li>
<li>Perform daily filing of charts and records to ensure excellent organization in patient records</li>
<li>Maintain various logs of daily activities including patient count and financial transactions in order to prepare monthly tallies of operating activity</li>
<li>Audit and balance all financial transactions to ensure accurate daily deposits</li>
<li>Distribute mail</li>
<li>Maintain an adequate level of office supplies and necessary forms as needed to ensure smooth department operations</li>
<li>Provide positive team support for all personnel and department.</li>
</ul>
Skills and Qualifications:
<ul>
<li>Maintain a neat, tidy, clean and organized work area including patient waiting area</li>
<li>(Morning shift) Prepare the patient waiting area and reception work area for patients every morning (includes making sure the Keurig is filled and ready to go)</li>
<li>Identify areas where processes can be improved to provide outstanding patient care, increase quality, contain costs, and improve service (giving information to billing supervisor monthly)</li>
<li>Report any problems or concerns to the center manager and billing supervisor</li>
<li>Adhere to professional expectations and guidelines in handbook</li>
</ul>
Key Competencies:
<ul>
<li>Strong interpersonal and communication skills</li>
<li>Ability to maintain confidentiality</li>
<li>Be organized with attention to detail</li>
<li>Engaging, calm under pressure, and able to handle all types of patient engagement</li>
<li>Be able to balance speed and accuracy</li>
<li>Demonstrated good judgement, initiative, and patient interaction skills</li>
</ul>
Education &amp; Experience:
<ul>
<li>High school diploma or equivalent</li>
<li>1-3 years of customer service experience in a medical practice or retail environment</li>
<li>Proficient in MS Office programs such as Word, Excel, and SharePoint</li>
</ul>
Supervisory Responsibility:This role has no supervisory responsibilities. Work Environment:&nbsp;&nbsp;This job operates in a medical office settingand includespossible exposure to communicable diseases, toxic substances, medical preparations, and other conditions common to a clinic environment.
 Physical Demands:&nbsp;This position entails a high level of work performed at a computer terminal throughout the day as well as the regular use of a telephone or headset equipment. On a regular basis, incumbent frequently performs repetitive motions at a computer terminal and is subject to prolonged sitting. Occasionally, eye hand coordination is required to operate office equipment. As this position involves contact with the public in a medical environment incumbent may periodically experience moderate levels of stress.
Position Type and Expected Hours of Work:The centers operate (7) days per week. Full-time&nbsp;employees will work 3 shifts per week with rotating weekends.&nbsp; Part-Time employees will work 2 shifts per week with rotating weekends. Per-Diem employees work a minimum of 3 shifts per month.
Travel:No travel is expected for this position however, depending on the location, this position may work at more than one center.
Benefits Include:Medical, Dental, Vision, Life and Disability insurance, 401K with a match, and paid time off. As an employee, you have 4 free urgent care visits/yr which can be shared by immediate family members. Part-Time/Per-Diem are eligible to participate in our 401k plan, and receive 4 free urgent care visits/yr. &nbsp;
We are an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
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Per-Diem Registration Clerk

<h3>Job Description</h3>
Job DescriptionGreat customer service skills required, willing to learn, flexible schedule and very dependable.Company DescriptionSituated directly on the Connecticut River, Riverside is a boutique hotel, part of the Ascend Collection and a member of Choice Hotel Group. We are conveniently located just one mile from Brattleboro, VT and 15 miles from Keene, NH. 
<h3>Company Description</h3>
Situated directly on the Connecticut River, Riverside is a boutique hotel, part of the Ascend Collection and a member of Choice Hotel Group. \r\n\r\nWe are conveniently located just one mile from Brattleboro, VT and 15 miles from Keene, NH.

Front Desk Attendant

<h3>Job Description</h3>
Job Description
Create Your Experience of a Lifetime!
Come work and play in the mountains!&nbsp; Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).
Employee Benefits
•&nbsp;&nbsp; &nbsp;Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons&nbsp; •&nbsp;&nbsp; &nbsp;MORE employee discounts on lodging, food, gear, and mountain shuttles •&nbsp;&nbsp; &nbsp;401(k) Retirement Plan&nbsp; •&nbsp;&nbsp; &nbsp;Employee Assistance Program •&nbsp;&nbsp; &nbsp;Excellent training and professional development •&nbsp;&nbsp; &nbsp;Referral Program
To Learn More, please review the Benefits Eligibility Summary
Job Summary:&nbsp;
As the Front Desk Associates, you are the face of the hotel! You are the first point of contact for all guests and help make their stay a memorable one. If you are new to hospitality, Front Desk Associate is a great starting point with huge potential for upward mobility. &nbsp; &nbsp;
Job Specifications:
<ul>
<li>
Starting Wage: $20.00/hr - $22.48/hr&nbsp; 
</li>
<li>
Employment Type:&nbsp;Winter Seasonal 2025/2026&nbsp; 
</li>
<li>
Shift Type:&nbsp;Full Time and Part Time hours available 
</li>
<li>
Housing Availability:&nbsp;Yes&nbsp;&nbsp;
</li>
</ul>
 Job Responsibilities:
<ul>
<li>
Work face to face with customers 
</li>
<li>
Check guests in and out 
</li>
<li>
Answer phones 
</li>
<li>
Handle all customer needs 
</li>
<li>
Always maintain a professional appearance and demeanor 
</li>
<li>
Help resolve discrepancies with guest bills 
</li>
<li>
Other duties as assigned&nbsp;
</li>
</ul>
&nbsp; Job Requirements:&nbsp;
<ul>
<li>
Must be able to communicate fluently in English 
</li>
<li>
Friendly, strong people skills 
</li>
<li>
Somewhat strong computer skills&nbsp;
</li>
</ul>
The expected pay range is&nbsp;$20.00/hr - $22.48/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.&nbsp;
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID &nbsp;509599 Reference Date:&nbsp;07/17/2025&nbsp; Job Code Function:&nbsp;Front Office&nbsp;

Front Desk Agent

<h3>Job Description</h3>
Job Description
Ophthalmic Consultants of Boston is seeking&nbsp;a motivated, customer-focused&nbsp;Front Desk Representative&nbsp;to join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environment&nbsp;This person would be scheduled to work in our Falmouth office with travel to Sandwich location as needed. Schedule is Monday through Friday; 40 hours per week.
Key Responsibilities:
<ul>
<li>Greet and register patients promptly and courteously upon arrival.</li>
<li>Verify and update patient demographics and insurance information.</li>
<li>Possess working knowledge of a variety of&nbsp;insurance plans and coverages; determine eligibility and coverage for services.</li>
<li>Collect&nbsp;co-pays, deductibles, and outstanding balances&nbsp;at check-in and check-out.</li>
<li>Assist patients with&nbsp;past due balances, explaining payment options and processing transactions.</li>
<li>Schedule patient and diagnostic appointments&nbsp;accurately and efficiently for&nbsp;multiple physicians, coordinating with internal departments.</li>
<li>Follow up on appointments to minimize no-shows and maximize productivity.</li>
<li>Address patient inquiries in person with professionalism and care.</li>
<li>Collaborate with clinical staff and management to ensure optimal patient flow.</li>
<li>Take initiative in solving problems and escalating issues when needed.</li>
<li>Contribute to a positive office culture by&nbsp;demonstrating leadership and a willingness to take on challenges.</li>
</ul>
Ideal Candidate:
<ul>
<li>A High School Degree or GED.</li>
<li>Minimum of&nbsp; 2-3&nbsp;years of medical or health care related setting/front desk preferred&nbsp;</li>
<li>Proven experience with insurance verifications and patient billing.</li>
<li>Must have a working knowledge of computer and respect for confidentiality.&nbsp;</li>
<li>Must be able to work in a fast-paced environment, paying close attention to detail.</li>
<li>Epic experience a plus.&nbsp;</li>
<li>Bilingual skills a plus.</li>
</ul>
 Benefits Offered:
<ul>
<li>Health &amp; Dental Insurance- eligible 1st day of employment</li>
<li>Paid time off and paid holidays</li>
<li>Health &amp; Dependent Reimbursement Accounts</li>
<li>401(k) Plan with company contribution</li>
<li>Company paid Life and LTD Insurance</li>
<li>Employee discounts</li>
</ul>
To find out more about OCB, please visit our website at <a href="http://www.eyeboston.com" target="_blank">www.eyeboston.com</a>. OCB is an Equal Opportunity Employer.&nbsp;&nbsp;
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Medical Front Desk Representative

<h3>Job Description</h3>
Job Description
Check Members in&nbsp;and Computer Software Knowledge&nbsp;

Front Desk

<h3>Job Description</h3>
Job Description
True NorthHotel Group, an award-winning management and development company, is seeking a Front Desk Associate tojoin our team at the Fairfield Inn &amp; Suite in Marlborough, MA. We offer awesome benefits and a great family culture. 
RESPONSIBILITIES
<ul>
<li>Greets guests and checks them into hotel, issuing room keys, directing guests to rooms and other areas.</li>
<li>Responds to guest questions either in person or over the phone. </li>
<li>Fulfills guests’ needs, ensuring their stay is as enjoyable as possible; assists with dining, entertainment, and transportation reservations, as needed.</li>
<li>Resolves guest problems/complaints.</li>
<li>Clerical duties include answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing.</li>
</ul>
QUALIFICATIONS
<ul>
<li>High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred.</li>
<li>Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance.</li>
<li>Experience in hospitality is a plus.</li>
</ul>

We look forward to hearing from you!
True North is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
 Full Time &amp; Part Time

Front Desk Associates AM

<h3>Job Description</h3>
Job Description
Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.
The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating memorable experiences.
Key Responsibilities:
<ul>
<li>Act as the face of the property, leading by example</li>
<li>Facilitate communication between the property manager and the concierge team</li>
<li>Exceed expectations by providing anticipatory service and smooth accommodations</li>
<li>Address resident concerns and complaints promptly and professionally</li>
<li>Conduct weekly meetings with the property manager to identify areas for improvement</li>
<li>Manage team schedules and oversee weekly payroll</li>
<li>Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals</li>
<li>Implement and enforce accountability measures, disciplinary action, and performance coaching</li>
<li>Develop and implement new SOPs to continually improve concierge operations</li>
<li>Foster a positive work culture and environment</li>
<li>Enforce uniform and grooming standards</li>
<li>Participate in monthly regional director calls</li>
</ul>
Position Requirements:
<ul>
<li>A passion for delivering exceptional service and hospitality</li>
<li>Excellent verbal and written communication skills</li>
<li>Strong problem-solving and leadership abilities</li>
<li>Outstanding relationship-building skills</li>
<li>Ability to maintain confidentiality</li>
<li>A sense of pride and ownership in the position and property</li>
<li>Ability to respond quickly and genuinely to residents’ and guests’ requests</li>
<li>At least five years of hospitality experience</li>
<li>Exceptional interpersonal skills and guest service abilities</li>
<li>Organized, proactive, productive, and self-motivated with a positive attitude</li>
<li>Ability to maintain a neat and professional appearance</li>
<li>Ability to think clearly and make concise decisions under pressure</li>
</ul>
Secondary Responsibilities:
<ul>
<li>Build rapport and relationships with residents</li>
<li>Maintain professional telephone etiquette and message delivery</li>
<li>Log resident packages accurately, ensure timely delivery, and conduct package inventory audits</li>
<li>Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security</li>
<li>Assist in scheduling and completing amenities’ requests</li>
<li>Escort individuals as necessary</li>
<li>Walk the premises to ensure the highest standards are being met</li>
<li>Perform all other duties as assigned by the property manager or per property SOP’s</li>
<li>Flexibility to work nights, weekends, and holidays</li>
</ul>
Experience Requirements:
<ul>
<li>Leadership and supervisory skills and experience</li>
<li>Training and development experience</li>
<li>Exceptionally enthusiastic and positive individual</li>
<li>2 years’ experience in Hospitality, Multifamily or Upscale Hotel</li>
<li>2 years’ experience in a busy luxury retail environment</li>
<li>Must have experience delivering exceptional service</li>
</ul>
Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.

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