field_job_occupational_field_parents_all

field_job_employment_type

job_organization_name

city

state

<h3>Job Description</h3>
Job DescriptionDescription:
This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.
 
RESPONSIBILITIES:
· Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. Perform all duties toward the goal of maximizing guest service.
· Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.
· Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs.
· Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
· Accommodate room changes expediently.
· Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance.
· Acquaint guests with city attractions, community events and nearby areas of interest.
· Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.
· Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.
· Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.
· Responsible for proper key control and other security measures.
· Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment.
· Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all coworkers with professional respect.
· Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
· Properly handle lost and found items.
· Report accidents, injuries, and any unsafe conditions to Management and Maintenance.
· Report all maintenance issues for guest satisfaction.
· Report to work wearing the required uniform and meeting professional grooming standards.
· Maintain confidentiality of all guests and hotel information
· Perform other duties as assigned.
· Actively participate in ongoing training.
 
Requirements:
<ul>
<li>Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.</li>
<li>Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.</li>
<li>Ability to deal with guests when they are angry or upset.</li>
<li>Professional appearance and mannerism.</li>
<li>Knowledge of computer keyboard and printer operation.</li>
<li>Ability to accurately and efficiently input information into computer systems.</li>
<li>Previous cashier experience/ Basic accounting skills.</li>
<li>Ability to work quickly and thoroughly when under pressure.</li>
<li>Knowledge of hotel facilities and features.</li>
<li>Ability to attend to more than one task at a time.</li>
<li>Ability to maintain excellent attendance and punctuality.</li>
<li>Knowledge of area and surrounding communities.</li>
</ul>

Guest Services Curator (Front Desk)

<h3>Job Description</h3>
Job DescriptionDescription:
Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.
 
This position may require flexible scheduling availability.
Requirements:
Job Requirements:
<ul>
<li>Check-in/Check-out hotel guests</li>
<li>Process all payments according to established hotel requirements</li>
<li>Provide information and assistance to all guests and vendors</li>
<li>Prepares all necessary reports during each shift for the management team</li>
</ul>
Job Qualifications:
<ul>
<li>Highly motivated team player with strong initiative and desire for achievement</li>
<li>Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary</li>
<li>Ability to work well in stressful situations</li>
<li>Readily available and approachable for all guests while providing excellent guest service</li>
</ul>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.
 
Training:
Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
 
Team Member Wellness Program: How We Thank You For All You Bring To The Team
 
Rewarding Benefits Package:
<ul>
<li>Healthcare including Medical, Dental, and Vision Insurance</li>
<li>HSA &amp; FSA plans available!</li>
<li>Dependent care FSA</li>
<li>Identity Theft Protection Insurance Commuter benefits including transit &amp; parking</li>
<li>Pet Insurance</li>
<li>PTO and Payroll Incentives for Annual Wellness Exams</li>
<li>Employee Assistance Program</li>
<li>Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services</li>
<li>Paid Sick and Vacation Time</li>
<li>Family Leave</li>
<li>401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution</li>
</ul>
Rewarding Hard Work:
<ul>
<li>Incentive based bonus program</li>
<li>Free room nights at our hotels and employee discounts within your hotel brand</li>
<li>Discounts for friends and family within your hotel brand</li>
<li>Team Member of the Month, Quarter, and Year recognition and bonus</li>
<li>Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work</li>
<li>Career Growth through our in-house training program with a path personalized to your desired goals</li>
<li>Referral bonus program to ANY of our locations</li>
</ul>
Equal Opportunity Employer
Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Front Desk Agent

<h3>Job Description</h3>
Job DescriptionDescription:
About Us
At Apex Concierge Services INC, we believe in creating exceptional experiences—whether it’s for our residents, guests, or clients. As a trusted presence in the Boston community, we manage premier residential and commercial properties where top-tier service is a standard. We're currently seeking a warm, reliable, and proactive Concierge to join our team and serve as the first point of contact in one of our luxury properties.
 
What You’ll Do
As a Concierge, you'll be the welcoming face and helpful resource for residents, visitors, and vendors. Your role is key in maintaining a secure, friendly, and efficient environment.
 
Key Responsibilities:
<ul>
<li>Greet and assist residents, guests, and delivery personnel professionally and warmly</li>
<li>Respond promptly to inquiries and requests, in person and via phone/email</li>
<li>Maintain front desk shift logs</li>
<li>Coordinate services such as package deliveries, and maintenance requests</li>
<li>Manage building communications, calendar, and reservations for amenity spaces</li>
<li>Maintain a tidy and inviting lobby area</li>
<li>Provide local knowledge and recommendations for restaurants, transportation, and events</li>
<li>Assist with emergency procedures and ensure safety protocols are followed</li>
</ul>
Why Join Us?
<ul>
<li>Competitive hourly pay</li>
<li>Paid time off and holiday pay</li>
<li>Supportive and inclusive work environment</li>
<li>Opportunities for growth in hospitality and property management</li>
</ul>
Ready to welcome residents home and make a difference every day?
Apply today with your resume and a brief cover letter. We can’t wait to meet you!
Requirements:
Required:
<ul>
<li>High school diploma or equivalent</li>
<li>1+ year of customer service, hospitality, or front desk experience</li>
<li>Professional demeanor and excellent communication skills</li>
<li>Tech-savvy; comfortable using email, Microsoft Office, and/or property management systems</li>
<li>Reliable, punctual, and able to work flexible shifts (including evenings/weekends)</li>
<li>Ability to remain calm and composed under pressure</li>
</ul>
Preferred:
<ul>
<li>Experience in residential or hotel concierge roles</li>
<li>Familiarity with Boston neighborhoods, transportation, and cultural attractions</li>
</ul>

Concierge

<h3>Job Description</h3>
Job DescriptionDescription:
Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.
 
This position may require flexible scheduling availability.
Requirements:
Job Requirements:
<ul>
<li>Check-in/Check-out hotel guests</li>
<li>Process all payments according to established hotel requirements</li>
<li>Provide information and assistance to all guests and vendors </li>
<li>Prepares all necessary reports during each shift for the management team</li>
</ul>
Job Qualifications:
<ul>
<li>Highly motivated team player with strong initiative and desire for achievement </li>
<li>Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary</li>
<li>Ability to work well in stressful situations</li>
<li>Readily available and approachable for all guests while providing excellent guest service</li>
</ul>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.
 
Training:
Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
 
Team Member Wellness Program: How We Thank You For All You Bring To The Team
 
Rewarding Benefits Package:
<ul>
<li>Healthcare including Medical, Dental, and Vision Insurance </li>
<li>HSA &amp; FSA plans available! </li>
<li>Dependent care FSA</li>
<li>Identity Theft Protection Insurance Commuter benefits including transit &amp; parking </li>
<li>Pet Insurance </li>
<li>PTO and Payroll Incentives for Annual Wellness Exams</li>
<li>Employee Assistance Program </li>
<li>Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services </li>
<li>Paid Sick and Vacation Time</li>
<li>Family Leave</li>
<li>401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution</li>
</ul>
Rewarding Hard Work:
<ul>
<li>Incentive based bonus program</li>
<li>Free room nights at our hotels and employee discounts within your hotel brand</li>
<li>Discounts for friends and family within your hotel brand </li>
<li>Team Member of the Month, Quarter, and Year recognition and bonus</li>
<li>Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work </li>
<li>Career Growth through our in-house training program with a path personalized to your desired goals</li>
<li>Referral bonus program to ANY of our locations</li>
</ul>
Equal Opportunity Employer
Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

<h3>Job Description</h3>
Job DescriptionDescription:
Established in 1972, Dermatology Associates of Concord is a leading Physician-owned dermatology practice dedicated to providing exceptional care to our patients. The practice consists of 14 providers and has offices in Concord, Cambridge, and Waltham. We specialize in both medical and cosmetic dermatology, offering a comprehensive range of services to meet the diverse needs of our community. Our team of dedicated staff work collaboratively to offer personalized treatment in a welcoming and patient-centered environment. Our commitment to excellence, innovation, and patient satisfaction has established us as a trusted leader in dermatologic care.
 
Our Office Coordinators play an essential role in the daily operations of our practice. The ideal candidate will be organized, proactive and focused on ensuring a smooth and efficient clinic.
 
Responsibilities include:
<ul>
<li>Greeting patients and visitors with courtesy and respect. Monitoring and supporting patients entering and leaving the practice.</li>
<li>Performing check-in, check-out, registration, scheduling and verification duties for patients. Taking accurate information from patients and maintaining confidentiality.</li>
<li>Monitoring clinic flow and proactively solving issues that impact patient flow through the clinic. Acting as a liaison between patients and staff when needed.</li>
<li>Maintaining a clean, welcoming and calming environment of the check-in and waiting room areas.</li>
<li>Must be able to travel to other locations as assigned.</li>
</ul>
Minimum qualifications:
<ul>
<li>High School diploma or equivalent</li>
<li>1-3 years of related work experience</li>
<li>Experience with computer software systems, such as Microsoft Office</li>
</ul>
Preferred qualifications
<ul>
<li>Medical office experience preferred</li>
</ul>
Requirements:

Front Desk Office Coordinator

<h3>Job Description</h3>
Job DescriptionDescription:
Coming Soon! The Duprey Service Company is excited to be opening the New Double Tree by Hilton in downtown Concord. Are you passionate about the Hospitality industry and looking to create a great guest experience? Then join our team as we launch our new hotel. 
 
The Double Tree by Hilton is looking for a meticulous and dedicated Room Attendant to join our housekeeping team. As a Room Attendant, you will play a key role in maintaining our guest rooms and ensuring they are clean, comfortable, and inviting. Your attention to detail and passion for cleanliness will contribute to our goal of providing a superior guest experience.
 
Job Summary
The Room Attendant is responsible for ensuring high levels of guest service and satisfaction by cleaning and supplying rooms, laundry and public areas.
 
Essential Duties and Responsibilities
- Provide top quality service and meets guests needs 
- Thoroughly clean all assigned guestrooms to include: changing linens, making beds, dusting, vacuuming, scrubbing, washing and replenishing supplies
- Thoroughly clean public space, work areas and storage areas 
- Maintain room quality based on hotel and brand standards
- Follow standard procedures for acceptance and security of guest lost and found items
- Ensure master keys and located guestroom keys are properly secured
- Ability to work well with a diverse group of people
 
Additional Duties
- Attend monthly department meetings 
- Complete projects as determined by management
- Assist other coworkers and departments when necessary
- Actively seeks out other tasks when current work is complete
- Participate in ongoing education and training 
- Other duties as assigned
 
 
 
Requirements:
Essential Behavior Requirements 
- Customer Service: Displays a professional sense of urgency when communicating and interacting with guests and coworkers in a way that exceeds the guest’s wants and needs. 
- Communication: Actively listens to guests and associates (viewing the situation from the guest’s perspective) and works together to solve the problem through effective communication. 
- Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed
- Quality: Work “product or service” is free of errors and exceeds customer expectations.
 
Minimum Qualifications
- Education or Experience- No prior experience or education is required.
-Language Skills- Must have developed language skills to the point to be able to: read and comprehend simple instructions, safety rules and memos. 
- Mathematical Skills- Requires mathematical development sufficient to be able to: add, subtract, multiply and divide.
- Reasoning Ability- Must have developed reasoning skills to be able to: apply common sense understanding to carry out instructions.
 
Physical Requirements
-Non-slip shoes are recommended
-Ability to pass pre-employment drug test and background check
-Requires walking and standing to a significant degree, reaching, climbing, balancing, kneeling, crouching, crawling, stooping, handling and seeing 
-Lifting up to 50 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 25 lbs. 
-Inside environmental conditions protected from weather conditions but not necessarily from temperature changes. Potential exposure to paint, solvents, cleaning chemicals and/or fumes

Room Attendant

<h3>Job Description</h3>
Job DescriptionDescription:
EXCEL DENTAL
WWW.OUREXCELDENTAL.COM
Excel Dental is looking for a dedicated individual to join our team. Our ideal candidate is self-motivated, reliable, trustworthy and has a positive attitude. We are looking for a long-term team member who we can trust and bring a caring, positive attitude to our practice.
Main Focus will be on presenting treatment plans, keeping the Dr's schedule full and maintaining office productivity. The best candidate for this position must have experience in sales! 
Responsibilities:
<ul>
<li>Greet and check in patients in a friendly manner</li>
<li>Collect co-payments and verify insurance coverage</li>
<li>Treatment planning and coordinating to promote high-case acceptance</li>
<li>Review and maintain schedules for productivity</li>
<li>Schedule and confirm patient appointments</li>
<li>Prepare new patient records neatly and accurately</li>
<li>Various office duties as assigned by Practice Management. </li>
<li>Responding to patient financial inquiries and directing to appropriate departments, as necessary</li>
</ul>
Requirements:
Qualifications for Dental Treatment Coordinator / Front Desk include:
<ul>
<li>Exceptional People Skills/Customer Service</li>
<li>Insurance eligibility and verification experience</li>
<li>Reliable/ Fast Learner</li>
<li>Able to work independently as well as in a team environment</li>
<li>Bilingual and Spanish speaking (preferred).</li>
</ul>
Benefits:
<ul>
<li>Paid Vacation Time (PTO)</li>
<li>Paid Holidays</li>
<li>Paid Sick-Time</li>
<li>401K Plan with Matching</li>
<li>Health Insurance</li>
<li>Dental Insurance</li>
<li>Mentorship for Career Advancement </li>
<li>Free Parking</li>
<li>&amp; Much More! </li>
</ul>
Competitive Compensation &amp; Bonus Opportunity
Mentorship available for career growth, expansion of skills, and higher earning potential!

Dental Front Desk / Treatment Coordinator

<h3>Job Description</h3>
Job DescriptionDescription:
SHEDULE: 40 hours, Thursday to Monday 6:45am to 3:15pm
 
Pays $21.40 per hour DOE
 
This position carries a retention payment of $3,000.00, $1,000.00 payable at 12 months, and $2,000.00 at 24 months 
LOCATION: 170 Morton Street
 
The Guest Service Specialist is an essential position and will work 100% site based to maintain guest to staff ratio.
 
SUMMARY OF THE POSITION:
 
The Guest Service Specialist will assist the guests, callers and visitors of the shelter in learning about and accessing the services we provide, particularly those relating to emergency shelter, food, clothing, medical care, housing services and other referral needs. The Guest Service Specialist will ensure there is a safe and secure environment for guests and staff at Pine Street Inn Shattuck Shelter, intervene with assistance in the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Service Specialist will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The Guest Service Specialist is required to provide optimal customer service; stay energized and focused even when demands are ambiguous and strenuous. The Guest Service Specialist is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The Guest Service Specialist is required to make sound decisions and appropriately seeks guidance from a supervisor when needed. 
 
The Guest Service Specialist. will operate, organize and maintain the shelter front desk and related equipment, including a multi-line phone system, security cameras, security screening, and front door entry requests and will be responsive to guest needs as well as requests from other Pine Street Inn staff, vendors, visitors, volunteers as well as the greater Lemuel Shattuck Hospital community.
 
The GSS will adopt and enliven the following principles:
<ul>
<li>Shelter is a temporary safety net, not a home. </li>
<li>All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing.</li>
<li>Never warehouse or institutionalize our guests in our shelters</li>
<li>Everyone is “housing ready.” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready.”</li>
<li>Leverage guests’ their strengths, assets, and connections to move quickly out of shelters and to any other housing</li>
<li>Recognize the impact of violence and victimization on development and coping strategies </li>
<li>Employ an empowerment model </li>
<li>Maximize guest choices and control over her/his recovery based in a relational collaboration </li>
<li>Create an atmosphere that is respectful of the guests’ need for safety, respect, and acceptance </li>
<li>Emphasize the guests’ strengths, highlighting adaptations over symptoms and resilience over pathology </li>
<li>Minimize the possibilities of re-traumatization </li>
<li>Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background </li>
<li>Solicit guest input and involve guests in designing and evaluating services</li>
</ul>
Requirements:
EDUCATION/TRAINING:
 
REQUIRED: 
<ul>
<li>High School diploma or GED </li>
</ul>
PREFERRED: 
<ul>
<li>Valid MA driver’s license in good standing</li>
<li>Bilingual English/Spanish</li>
</ul>
KNOWLEDGE/EXPERIENCE:
 
REQUIRED: 
<ul>
<li>Minimum of one (1) year of experience in the Human Services field </li>
<li>Ability to communicate clearly both verbally and in writing</li>
<li>Ability to communicate/speak (as well as to listen) in a non-judgmental manner</li>
</ul>
PREFERRED: 
<ul>
<li>Knowledge in the areas of addiction, recovery, and mental illness </li>
<li>Knowledge of issues pertaining to the homeless</li>
<li>Experience with front line customer service and/or a similar front desk/customer service desk setting</li>
</ul>

Shattuck Shelter Morning Counselor

<h3>Job Description</h3>
Job DescriptionDescription:
POSITION SUMMARY
<ul>
<li>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. </li>
<li>Set up accurate accounts for each guest according to their requirements.</li>
<li>Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. </li>
<li>Secure payment prior to issuing room key, verify/adjust billing. </li>
<li>Compile and review daily reports/logs/contingency lists. </li>
<li>Complete cashier and closing reports. </li>
<li>Supply guests with directions and property information. </li>
<li>Accommodate guest requests, contacting appropriate staff if necessary. </li>
<li>Follow up to ensure requests have been met. </li>
<li>Process all payment types, vouchers, paid-outs, and charges. </li>
<li>Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. </li>
<li>Notify Loss Prevention/Security of any guest reports of theft.</li>
<li>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. </li>
<li>Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. </li>
<li>Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. </li>
<li>Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. </li>
<li>Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. </li>
<li>Ensure adherence to quality standards. </li>
<li>Enter and locate information using computers/POS systems. </li>
<li>Stand, sit, or walk for an extended period of time. </li>
<li>Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. </li>
<li>Perform other reasonable job duties as requested by Supervisors.</li>
</ul>
 
Requirements:
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: TIPS Certification 
Experience with FOSSE Property Management System is preferred

Front Desk Supervisor

<h3>Job Description</h3>
Job DescriptionDescription:
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs.
Duties &amp; Responsibilities:
<ul>
<li>Greet and check-in guests in a friendly manner</li>
<li>Assist in taking reservations, pre-registrations, and room blocking </li>
<li>Assist large groups upon arrival </li>
<li>Assist guests in finding dining, shopping, and other "hidden gems" nearby </li>
<li>Be the first to handle and resolve guest issues </li>
<li>Process payments according to procedure </li>
<li>Upsell additional facilities and services </li>
<li>Performs all check-out tasks </li>
<li>Ensure all cash, checks, and credit card balances at the end of each shift </li>
<li>Answer questions and address guest needs and requests </li>
<li>Communicate internally with other departments when necessary to resolve a guest concern or request </li>
<li>Additional tasks may be assigned at any given time </li>
</ul>
Requirements:
Qualifications:
<ul>
<li>High school Diploma or equivalent </li>
<li>Credit Card handling experience preferred </li>
<li>Hotel Front Desk experience preferred </li>
<li>Experience with hotel reservations software preferred </li>
<li>Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction </li>
<li>Positive, upbeat demeanor </li>
<li>Excellent written and verbal communication and organizational skills </li>
<li>Team-oriented </li>
<li>Ability to stand for 8 hours at a time </li>
<li>Ability to lift 20 lbs. on occasion</li>
</ul>
Benefits:
<ul>
<li>Competitive salary </li>
<li>Annual review with increase potential </li>
<li>401k program with company match </li>
<li>Medical, Dental, and Vision insurance available to eligible employees </li>
<li>Wellness benefits available to eligible employees </li>
</ul>
Arbor’s Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
<ul>
<li>Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. </li>
<li>Lead with Heart - Be kind, passionate and hospitable.</li>
<li>Be Accountable - Take ownership and deliver results.</li>
<li>Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.</li>
<li>Celebrate Differences - Embrace diversity; respect individual opinions and ideas.</li>
</ul>
Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements).
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

970 Travel & Tourism Jobs