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<h3>Job Description</h3>
Job Description
Job Title: Memory Care Lifestyle Assistant Location: Brewster MA Employment Type: Part Time 11am to 7 pm Salary Range: Competitive Department: Resident Care, Activities
About Us: Want to know what makes our employees eager about going to work every day? The people we serve. Being a part of Maplewood requires passion and a desire to help others. Each employee has the ability to touch the hearts of all our seniors and be a part of something bigger than themselves. It’s not just a job. It’s an extraordinary life.
Maplewood Senior Living is a state-of-the-art, forward-thinking senior living provider.&nbsp; We offer a home-like, luxury environment for our residents, allowing them to live “the good life” in a safe environment.&nbsp; As an associate of Maplewood Senior Living, you will have the ability to make a profound difference in the lives of seniors each and every day. As we continue to grow, we are seeking Memory Care Lifestyle Assistant&nbsp;to become part of our family.&nbsp; We invite you to take your first step toward a rewarding career with us!
Position Summary: The Concierge serves as an ambassador to the community and supports the Business Office Manager in meeting his/her responsibility for overall administration of the community. All responsibilities will be conducted in a manner that is consistent with the Maplewood Community philosophy.
Reports To:Lifestyle Director
Summary:&nbsp;The Lifestyle Assistant is responsible for implementation of all programs and ensuring that it is therapeutic to the residents and maximizes their quality of life. Maplewood Senior Living offers a full range of social, physical, cognitive, emotional, spiritual and purposeful programs to meet overall wellbeing of our residents.&nbsp;
Essential Functions: 
<ul>
<li>Provide outstanding customer service to all residents, family members, responsible persons, and visitors of residents in the community</li>
<li>Demonstrate requisite knowledge, skills and abilities consistent with the duties &amp; responsibilities of this position.&nbsp;</li>
<li>Personable, reliable and a great communicator and team player.</li>
<li>Able to relate professionally and positively to residents, incoming visitors and associates at all levels.</li>
<li>Provide ongoing communication to the Lifestyle Director regarding staffing issues or concerns</li>
<li>Other responsibilities as assigned by supervisor (Lifestyle Director).</li>
<li>Attend Monthly All Associate meetings</li>
<li>Other duties as assigned</li>
</ul>
Therapeutic Recreation Program:
<ul>
<li>Select, schedule and lead activities appropriate for all levels and abilities</li>
<li>Assist with implementation of special events for the community, at least one family event per quarter</li>
<li>Assist with completion of Staying Connected Form/Personal History Form for all residents&nbsp;</li>
<li>Assist with coordinating WISH Program/Parallel activities with Resident Service Care team.</li>
<li>Assist Lifestyle Program Director &amp; Coordinator to maintain appropriate program supplies for recreation programs</li>
<li>Posts the current monthly, weekly and daily schedule of activities in designated public areas</li>
<li>Provide an afternoon social or Happy hour daily</li>
<li>Assist the Lifestyle Director to hold a monthly Activity Committee Meeting to provide residents opportunity to give input into the monthly calendar of events.</li>
<li>Assist with conducting the Annual Maplewood theme</li>
</ul>
Compliance/ Safety/Vehicle:
<ul>
<li>Follows all emergency procedures</li>
<li>Understands and implements all safety practices and procedures.</li>
</ul>
Communication:
<ul>
<li>Possess a sincere passion for working with our senior population</li>
<li>Creative, energetic, enthusiastic, patient, flexible, encouraging, and team oriented.</li>
<li>Displays patience, tact, enthusiasm and a cheerful disposition</li>
<li>Create a positive atmosphere with an engaging variety of activities</li>
<li>Promote Maplewood in a positive manner and effectively communicate the organizations values to residents, visitors, co-workers and the community</li>
</ul>
Education/Experience/Licensure/Certification:
<ul>
<li>An associate degree from an accredited college or university or satisfactory completion of two years of college, with major work in recreation, occupational therapy, gerontology or a related field, or two years of full-time experience in the recreation field with an adult population</li>
<li>Must possess a passion for working with the senior population and improving their quality of life</li>
<li>Excellent communication, organization and time management skill</li>
<li>Basic typing skills and computer knowledge; familiarity with MS Word, Excel, Publisher and creative software</li>
<li>Driver requirements: Valid driver’s license with good driving record. May be required to take a driving test</li>
</ul>
Physical Requirements:
<ul>
<li>Must be capable of using up to 50 pounds occasionally while lifting, carrying, pushing, or pulling.</li>
<li>While performing the duties of this job, the employee is regularly required to sit, walk, climb stairs and/or stepladders, push wheelchairs, stand, stoop, kneel, bend, or crouch, reach with hands arms, balance, lift and perform medium to the maximum transfer assists with residents.</li>
</ul>
Miscellaneous:
<ul>
<li>Required to work weekends and holidays as assigned</li>
<li>May be required to work on shifts other than the one for which hired</li>
<li>Subject to exposure to infectious waste, diseases, conditions, etc. including HIV, AIDS and Hepatitis B &amp; C viruses</li>
<li>Could be subject to hostile and emotionally upset residents due to mental status</li>
</ul>
Why You'll Love working for Us:&nbsp;
<ul>
<li>Competitive wages</li>
<li>Flexible shifts</li>
<li>Growth opportunities</li>
<li>Bonus &amp; incentive programs</li>
<li>Competitive Benefits Package: including medical, dental, vision, 401K match, company paid time-off, life insurance policy, insurance deductibles and voluntary Aflac insurance for our full-time employees.</li>
</ul>
ExperiencePreferred
<ul>
<li>1–2 years of hands‑on experience working with older adults in memory care, assisted living, or similar settings—ideally as a caregiver, or activity aide—demonstrating your ability to support residents through meaningful programs and assist with daily living tasks like mobility and social engagement.</li>
</ul>
BehaviorsPreferred
<ul>
<li>Enthusiastic: Shows intense and eager enjoyment and interest</li>
<li>Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well</li>
<li>Dedicated: Devoted to a task or purpose with loyalty or integrity</li>
</ul>
MotivationsPreferred
<ul>
<li>Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work</li>
<li>Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization</li>
</ul>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Memory Care Lifestyle Assistant Part Time

<h3>Job Description</h3>
Job Description
Job Title: Concierge Location: Brewster MA Employment Type: Part Time Evenings and Weekends Salary Range: Competitive Department: Administration
About Us: Want to know what makes our employees eager about going to work every day? The people we serve. Being a part of Maplewood requires passion and a desire to help others. Each employee has the ability to touch the hearts of all our seniors and be a part of something bigger than themselves. It’s not just a job. It’s an extraordinary life.
Maplewood Senior Living is a state-of-the-art, forward-thinking senior living provider.&nbsp; We offer a home-like, luxury environment for our residents, allowing them to live “the&nbsp; good life” in a safe environment.&nbsp; As an associate of Maplewood Senior Living, you will have the ability to make a profound difference in the lives of seniors each and every day. As we continue to grow, we are seeking Concierge to become part of our family.&nbsp; We invite you to take your first step toward a rewarding career with us!
Position Summary: The Concierge serves as an ambassador to the community and supports the Business Office Manager in meeting his/her responsibility for overall administration of the community. All responsibilities will be conducted in a manner that is consistent with the Maplewood Community philosophy.
Key Responsibilities:
<ul>
<li>Provides positive first impression to all who enter the community</li>
<li>Answers and screens all incoming telephone calls in a courteous and professional manner, Routes calls and takes messages, as appropriate</li>
<li>Greets all visitors in a friendly, courteous and professional manner. Screens and requires visitors to “sign in” at reception desk. Notifies residents of visitors, Instructs resident’s visitor according to resident’s instructions.</li>
<li>Receives and processes mail for community staff. Accepts all outgoing mail/packages.</li>
<li>Types, copies, orders, and maintains inventory of office supplies, and performs other clerical duties.</li>
<li>Maintains and updates log of all emergency phone numbers. Keeps log at front desk.</li>
<li>Maintains and updates emergency contact information on each resident. Keeps information at front desk.</li>
<li>Assists managers with various clerical responsibilities.</li>
<li>Pages staff wearing beepers as necessary.</li>
<li>Takes RSVPs for special functions as necessary.</li>
<li>Oversees sign-up for scheduled transportation.</li>
<li>Hands out maintenance requests forms and pass on to maintenance.</li>
</ul>
We are seeking a friendly, professional Concierge to serve as the first point of contact at our senior living community. You will greet residents, families, and guests, manage multi-line phone systems, assist with daily inquiries, handle package delivery, and support front–desk administrative duties. Ideal candidates must have prior experience working in a medical office environment, ensuring familiarity with confidentiality standards and healthcare-related interactions. Excellent communication, strong organizational skills, and proficiency with Microsoft Office are required. This is a rewarding opportunity to enhance residents’ experience and be part of a compassionate, service‑driven team.
Education/Experience/Licensure/Certification:
<ul>
<li>High School Diploma required</li>
<li>Must possess a high degree of interpersonal relations skills and capability of relating to a variety of people and personalities. Considerable initiative and judgment is also required.</li>
<li>Must have word processing and clerical skills.</li>
<li>Must be able to work flexible hours and participate in holiday activities.</li>
</ul>
Why You'll Love working for Us:&nbsp;
<ul>
<li>Competitive wages</li>
<li>Flexible shifts</li>
<li>Growth opportunities</li>
<li>Bonus &amp; incentive programs</li>
<li>Competitive Benefits Package: including medical, dental, vision, 401K match, company paid time-off, life insurance policy, insurance deductibles and voluntary Aflac insurance for our full-time employees.</li>
</ul>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Concierge - Part Time

<h3>Job Description</h3>
Job Description
Robert Half's client in Worcester MA is looking for a Front Desk Coordinator!
 
Responsibilities include:
- Phone/Email Correspondence
- Greeting guests
- Responding to resident inquiries
- Data entry
- Document management
 
Start date: Monday, July 7th
End date: End of July (could extend)
Hours: 9am-5pm | M-F (Friday out at 3pm)
Work type: On-site
 
**If interested, APPLY now!
Responsibilities include:
- Phone/Email Correspondence
- Greeting guests
- Responding to resident inquiries
- Data entry
- Document management
 
Start date: Monday, July 7th
End date: End of July (could extend)
Hours: 9am-5pm | M-F (Friday out at 3pm)
Work type: On-site

Front Desk Coordinator

<h3>Job Description</h3>
Job Description
At Best Western Saranac Lake, we provide the best customer service in the hospitality industry while offering our employees stability and professional development at a time when good, dependable jobs are hard to find. We search for individuals who can thrive in both team and autonomous work settings, people who are looking for longevity in a professional environment with integrity and real support from their employer.
Best Western Saranac Lake issearching for a General Manager with exceptional customer service and interpersonal skills to join our team. Our GM is responsible for overseeing all aspects of hotel including operations, guest services, front desk, housekeeping, maintenance, and food and beverage operations. The General Manager ensures the hotel operates efficiently and profitably while maintaining high standards of guest satisfaction, employee engagement, and financial performance. The General Manager is a steady leader of the property, serving as coach and mentor to staff and providing an environment where employees can learn and grow within the Best Western brand and community.
If you enjoy bringing new and creative ideas to help drive revenue and building strong relationships with guests to gain repeat business, please apply today!
Job Responsibilities:
<ul>
<li>Oversee daily operations of the hotel, ensuring smooth and efficient functioning.</li>
<li>Develop and implement strategies to achieve financial targets and increase profitability.</li>
<li>Ensure high standards of guest service and satisfaction by monitoring and addressing guest feedback.</li>
<li>Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them.</li>
<li>Supervise and provide leadership to the housekeeping &amp; property maintenance departments, ensuring high standards of cleanliness and guest satisfaction.</li>
<li>Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success.</li>
<li>Enhance the hotel's reputation for quality by inspecting the cleanliness and upkeep of the rooms, public areas, and surrounding grounds.</li>
<li>Monitor and manage budgets, expenses, and revenue, including forecasting and financial planning.</li>
<li>Ensure compliance with health, safety, and regulatory requirements.</li>
<li>Conduct regular inspections of the property to ensure Best Western standards are met and identify areas for improvement.</li>
<li>Handle emergencies, guest complaints, and other issues as they arise with prompt and effective solutions.</li>
<li>Implement and oversee marketing and promotional activities to increase occupancy and revenue.</li>
<li>Recruit, train, and retain high-quality staff members.</li>
<li>Other duties assigned by management.</li>
</ul>
Successful Candidates Must Have:
<ul>
<li>High school diploma or education equivalent.</li>
<li>Bachelor’s degree in Business Administration or a related field preferred.</li>
<li>Minimum of 5 years of experience in the hospitality field.</li>
<li>Previous experience as a hotel manager, assistant manager, or hotel department manager is required.</li>
<li>Must have a strong focus on putting the guest first with exceptional customer service experience.</li>
<li>Excellent verbal and written communication skills to interact effectively with guests, staff, and leadership.</li>
<li>In-depth understanding of hotel operations, including front office, housekeeping, maintenance, and food and beverage.</li>
<li>Ability to develop and implement effective strategies to enhance guest satisfaction and operational efficiency.</li>
<li>Strong problem-solving skills and ability to handle high-stress situations.</li>
<li>Ability to make informed decisions.</li>
<li>Knowledge of health, safety, and regulatory requirements in the hospitality industry.</li>
<li>Proficiency with hotel management software and systems.</li>
<li>Ability to adapt to changing circumstances and stay calm under pressure.</li>
<li>Manage multiple tasks simultaneously without compromising quality.</li>
</ul>
Company DescriptionAt Best Western Saranac Lake, we prioritize employee development, offering opportunities for growth within the Best Western brand and mentorship to support your success. If you’re passionate about creating outstanding guest experiences and building meaningful connections, we invite you to join our team and grow your career with us! 
<h3>Company Description</h3>
At Best Western Saranac Lake, we prioritize employee development, offering opportunities for growth within the Best Western brand and mentorship to support your success. If you’re passionate about creating outstanding guest experiences and building meaningful connections, we invite you to join our team and grow your career with us!

General Manager with Benefits and Employee Discounts!

<h3>Job Description</h3>
Job Description
Resident Service Specialist – Every day is an opportunity for you to ensure the Resident Service team provides exceptional first impressions and a seamless move-in experience. #WRK4UDR UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our team at Union Place, our apartment community (300 homes) located in Franklin, MA.
Pay range: $25-$27/hour.
GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community. Complete various administrative functions associated with residents’ needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities. Provide coordination to ensure high quality resident customer service. SUPERVISION RECEIVED: Reports directly to Community Director, Senior Community Director or Resident Services Manager.
SUPERVISION EXERCISED: N/A
ESSENTIAL FUNCTIONS: 
Move-In Coordination 1. Ensure each new resident has a move-in orientation conducted by appointment. 2. New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues.
Onesite Responsibilities 1. Scan all required move-in documents into Onesite. 2. Oversee Pending Tasks.
Customer Service Administration 1. Guide walk-in traffic and minimize the wait time. 2. Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director. 3. Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines. 4. Organize incoming packages systematically and distribute as needed. 5. Work closely with the Business Manager, Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met. 6. Utilize CRM to effectively manage resident relations, service requests and resident communications.
Property Condition oversight 1. Walk through the move-in ready apartment to ensure they meet standards prior to orientation. 2. Walk through all amenities daily to ensure they are stocked and in good condition. 3. Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved. 4. Provide superior customer service to internal and external customers.
Back-Up coverage 1. Interact with walk-in prospects by showing the property if needed and answering questions about the community. 2. Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls. 3. Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director. 4. May interact with walk-in prospects by setting-up a self-guided tour, answering questions about the community, lease terms, and local area. 5. Complete market summary and comp reports as directed. 6. Comply with all Company policies and procedures related to employment. 7. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job. 8. Perform Resident Service Manager duties in the absence of the Resident Service Manager. 9. Perform other duties as assigned or as necessary.
PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Ability to apply policies and procedures to solve everyday issues. 
Ability to define problems, collect data, establish facts, and draw valid conclusions. Must have excellent organizational skills. Ability to perform a variety of support assignments requiring some exercise of independent judgment. Demonstrated knowledge and familiarity with community and rental property operations. 
Must know and follow the Fair Housing laws. Demonstrated skills with customer service. Knowledge of principles and methods for showing and promoting property. Ability to effectively present information to prospective or current residents. Knowledge of Onesite reporting; office practices and procedures; filing and maintenance of fiscal records. Must be detail orientated.
Must demonstrate excellent interpersonal skills; problem solving skills; and decision-making skills. Ability to meet and deal effectively with clients, associates, and the general public. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Ability to establish priorities and coordinate work activities. Ability to work in conjunction with Company managers, residents, and associates. 
Must be skilled in word processing, drafting correspondence and memoranda. Attention to details, and basic experience with the internet. MS Office software applications required (e.g., Microsoft Office, Word and Excel). Knowledge of basic office practices and procedures; filing and maintenance of fiscal records. TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Occasionally lifting files or paper weighting up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.
TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Occasional evening or weekend work.
EDUCATION AND EXPERIENCE: 
1. High School Diploma, or equivalent, is required. 2. Associate degree in business administration or equivalent, is preferred. 3. Minimum of two years of office experience is required. 4. Minimum of Two years’ experience in residential properties, rental operations, hotel or related business operations is preferred. 5. Must have and maintain a valid driver’s license unless otherwise noted.

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