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<h3>Job Description</h3>
Job Description
Hey, Amazing Stylists! Are you ready for a job that's fun, flexible, and super rewarding? Great Clips has a spot just for you! We're a family-owned group of seven salons in New Hampshire, and since 2011, we’ve been helping people look and feel fabulous. We’re proud to be part of the trusted Great Clips family, and we're growing fast!
Why You’ll Love Joining Our Team:
Our salons are all about creativity and energy. You’ll get to work in a lively environment where you can let your imagination soar and team up with awesome coworkers. Flexibility is huge here—whether you're looking for full-time or part-time, we’ve got schedules that work for you. We offer a strong base wage plus daily tips, commissions, and great incentives. On average, you’ll be making $30-$40+ per hour! Plus, we provide top benefits like a 401K with company match, vacation pay, and holiday pay.
Who We’re Looking For:
If you have a valid cosmetology license and a passion for hairstyling, we’d love to hear from you! We’re looking for stylists who excel at listening to clients and delivering outstanding service. Being a supportive team player is essential—our team thrives on collaboration and positivity.
What You’ll Do:
Your day will include giving fantastic haircuts and ensuring each client leaves happy. Building strong client relationships is key; personalized care makes all the difference. Keeping your station and the salon organized is a must, and you’ll stay on top of the latest trends and techniques.
Ready to Apply?
If a fun, flexible, and rewarding job sounds like a match for you, apply today and become a part of the O'Rourke Clips LLC family!
How to Apply: O’Rourke Clips LLC is an equal-opportunity employer, celebrating diversity and fostering an inclusive environment for all employees.
Disclaimer: All Great Clips® salons are independently owned by franchisees. Employment-related decisions, including pay and benefits, are set by each independent salon owner.
Company DescriptionGreat Clips is the #1 salon brand with more than 4,200 salons in North America. All salons are independently owned and operated by local salon owners. No need to worry about building a customer base – customers walk right in at Great Clips. Training is provided to keep your skills top notch and cutting-edge technology like Clip Notes® and Online Check-In are a part of what we do to help your earnings potential soar. We are locally Owned! 
<h3>Company Description</h3>
Great Clips is the #1 salon brand with more than 4,200 salons in North America. All salons are independently owned and operated by local salon owners. No need to worry about building a customer base – customers walk right in at Great Clips. Training is provided to keep your skills top notch and cutting-edge technology like Clip Notes® and Online Check-In are a part of what we do to help your earnings potential soar. We are locally Owned!

Hair Stylist/Master Barber

<h3>Job Description</h3>
Job Description Summary The Teacher is responsible for developing a cohesive teaching team, coordinating the curriculum, and managing the day-to-day operational activities of the classroom. Teachers must understand children's cognitive, social, emotional and physical development in order to ensure a safe and stimulating classroom environment where children are actively engaged and encouraged to succeed. The Teacher must be skilled in communicating with both children and adults in order to meet the needs of the children, effectively guide teacher assistants, and resolve parental concerns. This Teacher will also have qualifications as a director to be able to step into a director role when current director is off site or away from the center. Potential to switch to just director role at some point with an easy transition. Director on site will manage the day to day issues that arise alongside learning director duties (paperwork, admin communications, managing staff and parent issues, etc). Duties 
<ul>
<li>Coordinate and implement educational curriculum by developing classroom activities based on developmentally appropriate practices and early learning standards</li>
<li>Lead by example; encourage teaching team success through modeling and coaching.</li>
<li>Plan individual and group age-appropriate activities to actively engage children and encourage social, cognitive and emotional growth.</li>
<li>Maintain frequent communications with parents through informal discussions and the Brightwheel App.</li>
<li>Ensure all center policies and state regulations are met.</li>
<li>Ensure a healthy classroom environment – including maintaining appropriate hygiene and cleanliness standards and safety and security of children.</li>
<li>Supervise teacher assistants and classroom volunteers to ensure they are following planned activities, hygiene and safety standards.</li>
<li>Maintain accurate records, forms and files.</li>
<li>Maintain personal professional development plan to ensure continuous quality improvement.</li>
</ul>
 Director Duties: 
<ul>
<li>State billing</li>
<li>daily schedule</li>
<li>admin messages to families</li>
<li>teacher supports</li>
<li>leadership and staff development</li>
<li>maintain ratios and in class supports</li>
<li>keep center in compliance daily</li>
</ul>
 Requirements 
<ul>
<li>Strong oral and written communication skills and basic computer skills.</li>
<li>High energy and the ability to work well with others (staff, children, and parents) and to foster a team environment.</li>
<li>A strong understanding of child development.</li>
<li>Infant/child CPR and First Aid certification. Will certify for the right candidate. </li>
<li>Must clear full background check and must pass health screening.</li>
<li>Associate or Lead Qualified</li>
<li>Requirements include the ability to take frequent walks, use hands and fingers, handle objects, tools or controls, talk to and hear voices at many levels. May also be required to kneel, bend, squat or crawl.</li>
<li>Excellent leadership, organizational, and interpersonal skills.</li>
<li>Director qualified- Must be at least 20 years old</li>
</ul>
 Benefits 5 Paid Holidays Paid Professional Development Days Discounted Childcare Telehealth

Duel Role Teacher/Director Position

<h3>Job Description</h3>
Job DescriptionDescription:
DIRECT SUPPORT PROFESSIONAL
 
Are you looking for a meaningful job with excellent benefits, paid time off and allows you to have a positive impact on the lives of others. Now is the time to join the Riverside team!
 
Direct Support Professional –Easthampton, MA. Day Shift - Monday-Friday - $20.00/hour to start.
 
A Riverside employee said "I love my job. Our clients make me smile every day and are the warmest individuals I have ever known. I support our clients to set and achieve their personal goals and it is so rewarding to be part of their progress; to see and feel the impact of our mission."
 
We are actively hiring Direct Support Professionals to join our dedicated team. The purpose of this direct care position is to maximize the independence, skills, and self-esteem of the individuals we serve. This position provides direct care to adults with intellectual and developmental disabilities. Riverside Industries takes pride in our inclusive atmosphere that offers a supportive and rewarding work environment with collaborative supervision and training. Join our team. You can make a difference!
 
Although no experience is required, the ideal candidates will possess understanding, patience, and a willingness to be a team player. If you have initiative and are self-motivated, this position may be perfect for you.
 
Riverside Industries, Inc's mission of empowering people with intellectual and developmental disabilities to live rich and full lives has positively impacted local communities for more than 55 years.
 
Shifts: Monday - Friday. Per Diem, 32-hours full time; 37.5 hours full time; 40 hours full time (includes afternoon driving or monitoring shift on a Riverside van)
 
******
Benefits include:
<ul>
<li>Dental insurance</li>
<li>Employee assistance program</li>
<li>Flexible spending account</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Mileage reimbursement</li>
<li>Paid orientation</li>
<li>Paid sick time</li>
<li>Paid time off</li>
<li>Paid training</li>
<li>Parental leave</li>
<li>Professional development assistance</li>
<li>Referral program</li>
<li>Tuition reimbursement</li>
<li>Vision insurance</li>
<li>403(b) retirement savings plan</li>
</ul>
Requirements:
<ul>
<li>Although no experience is required, the ideal candidates will possess understanding, patience, and a willingness to be a team player. If you have initiative and are self-motivated, this position may be perfect for you. </li>
<li>Experienced Direct Care Workers, as well as CNAs, LPNs, PCAs, Teaching Assistants, and Paraprofessionals are encouraged to apply.</li>
<li>Excellent communication skills are imperative </li>
<li>Must be comfortable engaging and interacting with the people we serve, their families and colleagues.</li>
<li>We welcome applicants who are multi-language speakers as well as those who are familiar with American Sign Language (ASL).</li>
<li>If you have experience working with behaviorally challenged individuals, that is a plus.</li>
<li>Body mechanics and strength requirements are needed when working with and assisting individuals utilizing wheelchairs, gait belts, lifts, or mat work.</li>
</ul>

DIRECT SUPPORT PROFESSIONAL

<h3>Job Description</h3>
Job DescriptionDescription:
Are you a passionate leader dedicated to making a lasting impact in the lives of children and families? Do you thrive in a supportive, team-oriented environment where your expertise in Children’s Behavioral Health Initiative (CBHI) services is valued? If so, we want to hear from you!
 
We are looking to add a CBHI Supervisor to our growing offices, this role can report to either of our offices in Holyoke MA or Worcester MA .
 
Applications will be reviewed on a rolling basis until the position is filled. We encourage interested candidates to apply as soon as possible.
 
Responsibilities:
<ul>
<li>Provides clinical and administrative lead to a multidisciplinary team</li>
<li>Provides education and mentorship to those supervised, and provide skill development</li>
<li>Reviews and provides feedback on all work including, but not limited to sessions, care coordination, documentation, billable activities, and collaboration</li>
<li>Assess the work performance of direct reportees and identifying areas that need improvement providing action plans and or needed verbal, and written warnings</li>
<li>Provides initial training and orientation to new CBHI providers</li>
<li>Supports CBHI providers in ongoing learning, skill development, and career development including providing training/coaching to individual and groups of CBHI providers</li>
<li>Participates in supervisor meetings, staff meetings, trainings, and other meetings as scheduled</li>
<li>Ensures adherence to CBHI performance specifications and medical necessity criteria as outlined by the state</li>
<li>Collaborates with program leadership in creating and implementing policies and procedures</li>
<li>Complete multiple tasks,paperwork within a timely manner while maintaining service productivity as established by the program</li>
<li>Works with youth and families if needed by the program</li>
<li>Serves as a back-up to on-call IHT clinicians on a rotating basis</li>
<li>Completes all other tasks as required by the program and management</li>
</ul>
Supervisory/Management Responsibilities:
<ul>
<li>Hire, train, mentor, and supervise direct reports</li>
<li>Meet on a regular basis to provide support and answer questions</li>
<li>Review and approve timesheets on a bi-weekly basis</li>
<li>Provides direct reports with constant feedback (i.e Paylocity Journal Notes, Performance Evaluations, Disciplinary Action Plans as needed)</li>
<li>Must report to both the Holyoke and Worcester offices at least once per week each (Minimum 2 days in person requirement)</li>
</ul>
Requirements:
Required Skills &amp; Qualifications:
<ul>
<li>Must have a Master’s degree in the human services field</li>
<li>Must be licensed at the Master’s level independently licensed (LICSW)</li>
<li>Must be MA CANS certified (by potential start date)</li>
<li>Ability to respond to written and verbal communication in a clear, timely, respectful, and effective manner</li>
<li>Proven ability to work both independently and as part of a team</li>
<li>Engage youth and families in family therapy, assess and diagnose with DSM-5 diagnoses, and be able to educate families and other team members on diagnoses and clinical needs as indicated</li>
<li>Proficient with Google Workspace</li>
<li>Must value and demonstrate the ability to work with individuals of various backgrounds, be able to explore family culture, and lead discussions about cultural differences and how they may impact the work</li>
<li>Must have reliable transportation</li>
<li>Approved CORI check</li>
</ul>
Preferred Skills &amp; Qualifications:
<ul>
<li>Knowledge of mental health diagnoses, family systems, family therapy, community resources, and youth/family-serving systems</li>
<li>At least one year of supervisory experience</li>
<li>Bilingual capabilities</li>
</ul>

CBHI Supervisor (LICSW)

<h3>Job Description</h3>
Job DescriptionDescription:
Special Hiring Qualifications:
Experience with challenging behaviors. Can adjust to new situations, people and environments with ease. Can work as a team, communicate effectively, adapt, think ahead and problem solve. Practice flexibility daily and don’t get upset when things don’t go as planned. Learn to roll with the punches and adapt. Be willing to experiment, try new ideas, strategies, or technology. Be open-minded and try new ways of doing things. Accept failure and learn from it. Can learn quickly and modify their behavior to suit different circumstances.
Client Description:
Becca is a passionate, playful, and genuine 31- year-old woman. She loves her animals, and they sometimes help regulate her anxiety at home and in the community. When at a behavioral baseline, Becca enjoys social interactions with others, especially those close to her, and with whom she has formed relationships within her social circles. She does exhibit intense behavioral outbursts. Becca has a close relationship with her family and likes to socialize with friends whom she has maintained relationships with from Special Olympics'. Becca also attends equine therapy where she helps care for the horses and enjoys going out to eat and shopping.
She is mobile but requires a wheelchair for long distances as she tires easily and is at high risk for drop seizures. She also utilizes a gait belt/harness for walking and transfers, as she has an extensive seizure history. Behavioral challenges along with ongoing seizure activity continue to be an issue for Becca's day-to-day living and functioning. She requires personal care support from her home care provider and staff but has been working on her independence with her continence and hygiene. Becca uses some verbal communication and picture exchange communication (PECS) and visual board communication but requires support in communicating.
 
Duties and Responsibilities (above and beyond what is outlined in the job description):
<ul>
<li>Assistance with transportation if needed to doctor appointments and errands.</li>
<li>Household organization and cleaning.</li>
<li>Documentation of services.</li>
<li>Compassionate nature with a genuine desire to help others live fulfilling lives.</li>
</ul>
Requirements:
Requirements (above and beyond what is outlined in the job description):
<ul>
<li>Access to reliable transportation and adequate car insurance.</li>
<li>A clean background check is required prior to employment.</li>
<li>Prior experience working for individuals with developmental disabilities.</li>
<li>Ability to work together with the client to complete organizational tasks.</li>
<li>Ability to carry out individual service goals and communication goals.</li>
</ul>

Direct Support Professional-Behavioral

<h3>Job Description</h3>
Job DescriptionDescription:
SCHEDULE: 40 hours per week; Monday through Friday – 4PM – 12:30AM - with some flexibility needed for meetings with staff, neighborhood meetings, and emergency calls. On-call rotation required.
 
Pays $61,464.00/annually DOE
 
This position carries a retention payment of $3,000.00, $1,000.00 payable at 12 months, and $2,000.00 at 24 months 
 
LOCATION: 900 Morrissey Boulevard, Dorchester MA
 
SUMMARY OF THE POSITION:
 
Pine Street Inn Permanent Housing provides comprehensive residential, case management, and clinical support services to Permanent Housing tenants. The Residential Program Supervisor directly supervises a residential team of evening, overnight residential counselors and house managers. The residential services team provides supportive services to tenants in housing helping tenants achieve their highest level of self-sufficiency, through tenant engagement and intervention in the evening and overnight shifts, and in coordination with the Case Management team and Property Management team. 
The Supervisor is responsible for program content including the implementation of effective best practices (Motivational Interviewing, and Trauma Informed Care), resident engagement activities, and ensures the provision of high quality supports on a 24/7 basis. This will involve hiring, evaluation, training and support of supervisees; ensuring compliance with legal requirements; and communicating key objectives to staff and ensuring compliance with the same. The supervisor will monitor and ensure staff compliance with training, safety, mediate issues with tenants, and coordinate the work of this residential team in collaboration with other stakeholders. 
 
The Supervisor also provides leadership in crisis situations, will carry a cell phone, and will participate in responding to emergency calls in an On-Call rotating schedule. The individual will be self-motivated, with solid communications skills, capable of creating procedures and plans in coordination with their team members and program leadership. This position requires a great deal of tact, diplomacy and creative problem solving to maintain our positive working relationship with our neighbors.
 
Requirements:
EDUCATION/TRAINING:
 
REQUIRED: 
<ul>
<li>High School Diploma · 5 years of clinical supervisory experience or equivalent combination of skills and experience in the substance abuse/mental health field.</li>
</ul>
PREFERRED: 
<ul>
<li>Training in Motivational Interviewing and the Stages of Change model. · Knowledge of and strong commitment to harm reduction philosophy, principles and practices.</li>
<li>Bi-lingual – Spanish/English</li>
</ul>
KNOWLEDGE/EXPERIENCE:
 
REQUIRED:
<ul>
<li>Prior experience working with homeless individuals and/or supportive housing.</li>
<li> Three years direct care experience providing services, including assessment and service planning, to adults living in the community with mental illness and/or addictive disorders.</li>
</ul>
PREFERRED:
<ul>
<li>Knowledge of landlord/tenant procedures, and/or subsidized housing programs. </li>
<li>Experience working with chronically homeless, medically vulnerable individuals, with tri-morbidities (mental illness, substance abuse, medically compromised)</li>
<li>Familiarity with and commitment to Housing with support as a model of permanent, supported, affordable housing</li>
<li>Experience with Trauma-Informed Care· Bilingual in Spanish and English. </li>
</ul>

Residential Program Supervisor -900 Morrisey

<h3>Job Description</h3>
Job DescriptionDescription:
At Home Healthcare, Hospice and Community Services, our mission is to provide compassionate, dignified end-of-life care that supports patients and families physically, emotionally, and spiritually. As a leading hospice care provider, we are committed to honoring every person’s journey with respect, comfort, and understanding. We are currently seeking a dedicated Care Transitions Specialist to serve as a vital link between healthcare facilities, providers, and our hospice team to ensure seamless transitions into hospice care.
 
The Care Transitions Specialist is responsible for facilitating timely hospice admissions, educating patients and families about hospice benefits, and building strong relationships with referral sources to promote access to care.
 
Key Responsibilities:
<ul>
<li>Collaborate with hospitals, skilled nursing facilities, physicians, and care coordinators to identify patients appropriate for hospice care.</li>
<li>Serve as a liaison between referral sources and the hospice admissions team to ensure timely and appropriate transitions.</li>
<li>Educate patients, families, and caregivers on the philosophy, services, and eligibility requirements of hospice care.</li>
<li>Assess patient needs and coordinate with clinical and administrative staff to support a smooth admission process.</li>
<li>Facilitate communication among all parties involved in the patient’s care to promote understanding and continuity.</li>
<li>Develop and maintain positive relationships with referral partners through regular visits, in-services, and responsive communication.</li>
<li>Maintain accurate and timely documentation in accordance with agency policy and regulatory guidelines.</li>
<li>Participate in community outreach and marketing activities to promote hospice awareness and access.</li>
</ul>
Why join us?
<ul>
<li>Competitive salary </li>
<li>Comprehensive health, dental, and vision insurance</li>
<li>Paid time off, holidays, and bereavement leave</li>
<li>Continuing education and professional development</li>
<li>403(b) with employer match</li>
<li>Mileage reimbursement </li>
<li>Supportive, mission-driven work environment</li>
</ul>
Requirements:
<ul>
<li>Licensed RN, LPN, or Social Worker; OR </li>
<li>Three (3) years of satisfactory experience in community health in a licensed and/or Medicare Certified Program. Recent acute hospital experience and supervisory experience; OR</li>
<li>A combination of education and experience determined to be equivalent to the above-listed education and experience requirements.</li>
<li>Possession of a current State of New Hampshire license to practice as a Registered Maintain current cardiopulmonary resuscitation (CPR) certification.</li>
<li>Valid driver’s license. Have access to an automobile during working hours that meets the State of New Hampshire registration regulations and auto liability insurance.</li>
<li>Must be able and willing to learn to utilize a portable electronic field device. Must be able to manage electronic patient health information (ePHI) remote access in accordance with HCS policies and procedures.</li>
</ul>

Care Transitions Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
Description
Victory Human Services is seeking Relief Residential Counselors to provide support to our individuals, who are placed in Specialized Home Care in all activities of daily living, including health and wellness, working on ISP goals, facilitating social/recreational opportunities and community access, medication administration and compliance with all relevant documentation and DDS requirements.
 
General Responsibilities:
· Provide skilled shift coverage, including weekends and awake overnights, as scheduled by the supervisor, Program Manager or Program Director
· Implement treatment programs, including Individual Service Plans (ISPs) and clinical programs ; collect behavior and academic data; complete log entries
· Teach daily living skills such as safety rules, travel-training, banking and budget management, cooking, shopping, personal care and hygiene, and care of personal space and belongings
· Provide supportive counseling to clients concerning daily, personal and social issues
· Assist in developing and implementing program activities to foster the client's growth, development, and promotes a healthy life-style
· Store, administer, document and dispose of consumer medication consistent with DPH regulations
· Provides assistance in medication administration and train clients in self-medication procedures
· Provide physical intervention and/or first aid in the event of a behavior or medical emergency; Follow on-call and emergency procedures as required
· Accompany clients to medical, dental, psychiatric appointment, and/or leisure activities via public transportation, agency vehicle or staff car
· Assist in providing crisis assessment, prevention and needed intervention
· Assist the Program Manager to orient new staff, including relief staff
· Provide specialized training and instruction to clients and coworkers (such as in the role of HIV Officer, Medication Officer, Human Rights Officer, Safety Officer or Activities Coordinator) on an assigned basis - please note that should you be assigned these duties, they will be added as an addendum to this job description
· Ensure that the required staff-to-consumer ratio is maintained at all times
· May perform last ­minute coverage of the home in the event of a snow emergency, position vacancy, or sick call
Program Management &amp; Operations:
· Maintain programmatic documentation such as fire drill records, emergency reports, transportation sheets, daily logs, etc. 
· Attend weekly house, staff and supervision meetings as required by Program Manager or Program Director
· Maintain ongoing communication with the Program Manager and other residential staff. Meet with the Program Manager on a regular basis to review clinical, operational, and training issues
· Assist the Program Manager to ensure compliance with all internal and external regulatory bodies (i.e., QUEST, CARF, OSHA, and Quality Assurance)
· Comply with all corporate and divisional policies and procedures, including safe work practices, worker's compensation, universal precautions, exposure control
· Assist Clients with housekeeping tasks such as cleaning the bathrooms, kitchen, common areas, bedrooms, closets, and yard work (including leaf and snow removal), etc.
· Perform other household maintenance and cleaning tasks which have been designated by shift responsibilities and as assigned by Supervising Personnel
· Assume responsibility for keeping driver's license current ; Maintains a safe driving record
· Assume responsibility for the basic care of the agency vehicle ; Maintains the agency vehicle log accurately
· Follow and implement all safety procedures
· Perform other duties as assigned by Program Manager or Program Director
· Attend required orientation and training, including in-service training, conferences and seminars
 
Requirements:
Professional Characteristics: 
· Demonstrated ability to work effectively and collaboratively with clients, other care providers, family and community members
· Demonstrated ability to work both independently and within a team context
· Professional documentation and communication skills, as well as demonstrated organizational skills
· Ability to go up and down stairs to monitor clients on multiple floors and physical capacity to assist people with mobility impairments as needed 
Other Qualifications:
· Department of Public Health certification in medication administration (MAP) preferred
· First Aid / CPR / AED Certifications are required
· Must possess a valid Massachusetts driver's license, and meet the company's driver insurance standards
· An acceptable CORI ( criminal record assessment) is required
· BA/BS in Human Services or related field and/or one-year previous work experience in human service setting preferable

Relief Staff

<h3>Job Description</h3>
Job DescriptionDescription:
Make a Difference in Someone’s Life – and in Yours. Cooperative for Human Services Inc. (CHS) is looking for compassionate and reliable Direct Support Workers to join our mission-driven team. In this role, you’ll play a key part in empowering individuals with intellectual and developmental disabilities to lead fulfilling, self-directed lives in their communities. You’ll provide hands-on support, promote independence, and help build safe, meaningful, and person-centered living environments.
What You’ll Do:
<ul>
<li>Support daily living and assist individuals with personal care, household tasks, transportation, and participation in community activities. </li>
<li>Promote choice and advocacy by empowering the individuals we support to make their own decisions and lead self-directed lives. </li>
<li>Foster relationships and build inclusive opportunities for social and community engagement. </li>
<li>Ensure health and safety by monitoring wellbeing, administering medication (with training), and maintaining a safe and clean environment. </li>
<li>Document services provided and actively contribute to the individual’s support plans and progress tracking. </li>
<li>Be a role model in professionalism, communication, and teamwork.</li>
</ul>
Why Join CHS?
<ul>
<li>Mission-driven culture rooted in respect, advocacy, and inclusion. </li>
<li>Supportive team environment that values growth and development. </li>
<li>Paid training and professional development </li>
<li>Flexible schedules and a variety of program locations </li>
<li>Meaningful work where you see the direct impact of your care every day </li>
</ul>
Ready to Apply? Join our team of dedicated professionals and help shape better futures for the individuals we serve. Submit your application today to become part of a community that cares, supports, and uplifts every person we serve. 
Requirements:What You Bring:
<ul>
<li>A heart for human services and a commitment to treating all individuals with dignity and respect. </li>
<li>High School Diploma or equivalent required. </li>
<li>At least 1 year of experience in a similar caregiving or human services role preferred. </li>
<li>Ability to lift 30 lbs and provide physical support when needed. </li>
<li>Strong communication skills and ability to follow support plans. </li>
<li>Valid Massachusetts driver’s license and reliable transportation. </li>
<li>Must be able to read, write, and speak English fluently. </li>
<li>Willingness to complete mandatory training (First Aid/CPR, MAP, Human Rights, etc.)</li>
</ul>

Direct Support Professional

<h3>Job Description</h3>
Job DescriptionDescription:
Position Summary:
The Senior Manager of Access and Navigation plays a pivotal role in ensuring seamless access to care for patients across North Shore Community Health’s three primary care locations. This position provides leadership and mentorship to Practice Managers, empowering them to optimize front-end operations, improve revenue cycle processes, and enhance patient experience. The Senior Manager will supervise the Patient Access Navigators, who assist patients with insurance enrollment, and the Telehealth Navigator, who supports patients in accessing virtual care and reducing digital barriers. By focusing on patient retention, accurate attribution, and efficient template management, the Senior Manager will collaborate across departments to implement strategies that increase patient access, grow our patient roster, and improve operational efficiency.
 
The Organization
North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides:
<ul>
<li>Comprehensive primary care.</li>
<li>Dental services.</li>
<li>Behavioral health care.</li>
<li>Care management.</li>
<li>Pharmacy services.</li>
<li>Substance abuse disorder treatment.</li>
<li>Nurse care management.</li>
<li>Insurance enrollment assistance.</li>
</ul>
NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services.
 
As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.
 
We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.
 
Mission
North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.
 
Vision
Healthy People | Vibrant Communities
 
Values
Accountability
We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.
 
Integrity
Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly, and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.
 
Empathy
Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.
 
Courage
We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.
 
Respect
NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.
 
Commitment
NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.
 
EEO Statement:
We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Essential Functions:
· Provide leadership and mentorship to Practice Managers across three primary care sites, supporting them in optimizing front-end operations and revenue cycle processes.
· Oversee the Patient Access Navigation team, taking initiative in leading efforts to empanel new and unengaged MassHealth C3 members, working creatively to optimize engagement strategies and outcomes.
· Manage the Telehealth Navigation Program, including the supervision of the Telehealth Navigator, driving patient adoption of virtual care and supporting enrollment in internet access assistance programs while ensuring compliance to grant goals.
· Develop and refine systems to track and report on key performance indicators (KPIs) related to patient access, empanelment, provider continuity, and new patient engagement. Provide actionable insights to clinical and operational leadership and hold staff accountable for achieving goals
· Develop and implement strategies to ensure patients are appropriately empaneled and attributed to NSCH and its primary care team
· Collaborate with Practice Managers to optimize appointment templates through active template management and strategies that make the most of Epic’s features.
· In partnership with the Senior Director of Access and Integration and other members of the leadership team, translate data insights into action steps for Practice Managers and front desk staff to boost front-end workflows, particularly relating to registration accuracy and payment collection.
· Foster a culture of accountability and continuous improvement by coaching and developing staff to achieve performance goals.
· Act as a liaison between internal departments and external stakeholders to enhance access to care and strengthen community partnerships.
· Serve as back-up Practice Manager across Salem, Peabody, and Gloucester site for operational site management coverage during vacations as needed.
· Perform other duties as assigned to support the organization's mission of providing equitable, patient-centered care.
Requirements:
· Bachelor’s degree in Public Health, Business Management or a Healthcare related field. Five years of experience in Healthcare/Public Health can be substitute for degree.
· A minimum of five (5) years of experience in health care/public health or related field.
· Two (2) years of experience managing teams, preferably including remote staff.
· Proven track record in successfully managing programs/ projects and using analytics to support evidence-based management.
· High level of proficiency in Microsoft Office applications – particularly as it relates to manipulating data in Microsoft Excel – strongly prefered
· Experience with Epic strongly preferred
· Excellent verbal and written communication skills, attention to detail and overall organizational skills.
· Proven ability to prioritize and execute tasks in a fast-paced environment, while working collaboratively with medical staff and other clinical operations partners.
· Knowledge of LEAN/Six Sigma or equivalent project and change management frameworks preferred.
· Demonstrated effective analytical and creative problem solver.
· Demonstrated ability to build relationships and lead in a matrixed organization.
 
As a health center, NSCH expects all employees to receive all required vaccinations and health screenings each year. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID19, including providing proof of having received the COVID­19 vaccine, unless a religious or medical exception is granted. All prospective employees are required to be vaccinated before their first day of employment, and proof of vaccination record must be provided with pre­hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at <a href="mailto:hr@nschi.org" target="_blank">hr@nschi.org</a>
 
At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health.
 
Living on the North Shore
With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm just thirty minutes outside Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and a thriving cultural scene.
 
For Information, Please Contact:
Talent Acquisition Department
North Shore Community Health
<a href="mailto:TalentAcquisition@nschi.org" target="_blank">TalentAcquisition@nschi.org</a>

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