Wellness Clinic Manager

Position Summary

The Wellness Clinic Manager is responsible for the overall daily operations, staff leadership, client experience, financial performance, and regulatory compliance of the wellness clinic. This role ensures high-quality patient care, efficient workflow, strong team communication, and a positive clinic culture while supporting the organization’s mission and goals. The Wellness Clinic Manager works closely with medical providers, technicians, client service staff, and administrative leadership to maintain excellent standards of care and customer service.

Key Responsibilities

Operations Management

• Oversee daily clinic operations to ensure efficiency, quality patient care, and excellent client service.
• Oversee clinic workflows, scheduling, operational systems, inventory, and resource allocation to support services and revenue goals.
• Provide direct operational support during staff shortages or periods of increased clinic demands
• Monitor clinic performance metrics and implement process improvements to enhance efficiency and outcomes
• Implement and maintain operational policies and standard operating procedures (SOPs).
• Ensure compliance with OSHA, VTDOL, and applicable veterinary and regulatory standards

Staff Leadership & Supervision

• Supervise wellness clinic staff and support personnel
• Recruit and hire new employees; create and implement onboarding and training plans
• Monitor and evaluate employee performance and productivity, provide coaching and mentorship; support continuing education and professional development

• Ensure staff maintain all required certifications and training

Client/Patient Experience

• Promote exceptional customer service and compassionate care; monitor client satisfaction, implement system improvements when necessary
• Address client concerns, complaints, and service recovery situations professionally.
• Support front desk operations and appointment scheduling as needed.

Financial and Administrative Responsibilities

• Support development and management of department budget, monitor expenditures, and recommend corrective action as needed
• Work with Administration in regularly reviewing/updating clinic pricing to accurately reflect services, operational costs, and market trends; ensure pricing structures and wellness packages balance financial sustainability with mission to provide accessible care.
• Work with Administration to identify cost-saving opportunities and community support programs that help keep services affordable.
• Ensure clinic obtains competitive pricing on equipment, supplies, medications, and products; coordinate equipment purchases, repairs and maintenance service.

• Assist Administration with payroll processing, timecard approvals, and staffing reports.

Qualifications/Expectations

• Associate’s or Bachelor’s degree in healthcare administration, business management, veterinary technology, nursing, or related field preferred.
• Minimum of 2–5 years of supervisory or management experience in a healthcare, veterinary, wellness, or clinical setting preferred.
• Experience with medical records systems, scheduling software, inventory management, payroll, and staff supervision required.
• Strong leadership, organizational, conflict resolution, and communication skills
• Ability to manage multiple priorities in a fast-paced environment

Knowledge, Skills and Abilities

The Clinic Manager must have knowledge of:

• Surgical procedures for spaying and neutering canines, felines, and rabbits

• Shelter medicine and best practices

• Modern techniques for treating various animals for common diseases and injuries

• Laws, codes, regulations, and policies affecting the agencies operations and programs

• Quality assurance procedures, and techniques

• Training principles, practices, and techniques

The Clinic Manager must possess skills and abilities to:

• Determine surgical needs based on an animal’s health status

• Understand, interpret and apply pertinent provisions of State and Federal laws, rules, regulations and standards that affect the operation and administration of the shelter medical program

• Effectively provide training and instruction to staff on a variety of medical techniques common to animal care

• Analyze program needs and develop, recommend, and implement operational procedures, policies, and protocols

• Analyze situations, take appropriate action, and reach sound conclusions

• Establish and maintain cooperative relations; deal effectively and tactfully with clients and staff

• Prepare clear, complete, and technically accurate reports

Work Environment and Physical Requirements

• Fast-paced clinical environment with frequent interaction with staff, patients/clients, and medical providers; ability to respond quickly in urgent or emergent situations
• Exposure to medical equipment, cleaning chemicals, and potentially stressful situations.
• May require occasional evening, or weekend availability depending on clinic needs.
• Ability to stand, walk, bend and lift up to lift 50 lbs. regularly; ability to work on a computer for extended periods.