Repair Technician

Job Description

Job DescriptionThe Role

The Repair Technician is responsible for efficiently receiving, testing, repairing, and dispositioning Cirrus products. This role involves maintaining a clean and professional workspace, as well as keeping an accurately inventoried and organized cache of replacement parts for both legacy and currently active product lines.

Job Duties

• Prioritize activities independently based on legacy and current product repair inventory, internal and external customer needs, and the queue of returned products awaiting processing.

• Perform diagnostic testing on mechanical and electronic equipment, including but not limited to modules, controllers, frames, and auxiliary components.

• Perform complex board-level repairs utilizing microsoldering techniques to replace surface-mount components (SMDs), integrated circuits (ICs), and repair damaged traces using microscopes and hot air rework stations.

• Repair, scrap, or accept products "as is" after diagnostic testing and root-cause analysis.

• Assist in implementing corrective and preventive actions as needed.

• Research and obtain necessary equipment specifications, test procedures, diagnostic information, and any required documents and guides for processing.

• Perform equipment hardware and software configurations independently as needed.

• Catalog and inventory all products returned for repair while maintaining a clean, well-organized, and efficient work area.

• Maintain an inventory of standard replacement parts and submit purchase requisitions to ensure minimum inventory levels are stocked.

• Lead standard and project-specific workgroups as needed.

• Follow all safety and ESD procedures to ensure personal and product safety.

• Align performance with assigned KPI goals, both individually and for the team.

• Perform additional duties as assigned.

Cirrus Core Values: What we look for in a teammate.

• Bring Passion: We take pride in our work and bring our BEST to all interactions with our customers and teammates. We encourage rigorous discourse to improve the customer experience every day.

• Quality: Quality isn’t a catch-all phrase. It is an action plan that requires hard work and focus to achieve. We strive to build quality into everyday processes and products to achieve our collective success.

• Winning Takes a Team: Show genuine commitment, be flexible, get involved, be reliable, help and support others, and move our company forward.

• Remove Friction: Eliminate roadblocks in the way of smooth operations by promoting and embracing changes geared towards making things easier. Be bold! Don't settle for "That's just the way it is."

• Respect: An individual who communicates and conducts themselves politely and positively, and encourages others around them to do the same ; without judgment of peers regardless of rank, position, age, gender, or race.

• Innovate Every Day: Have the courage to challenge what is perceived as conventional or typical. Be observant of surroundings and outspoken about ideas and changes that will positively impact people.

Skills and Qualifications

• Advanced proficiency in microsoldering techniques, including removing and replacing high-density components (e.g., 0402, 0201 packages) and integrated circuits.

• Strong organizational skills, problem-solving, and attention to detail.

• The ability to manage multiple priorities and be comfortable working under pressure.

• Self-motivated and able to work in a team environment to recommend and implement opportunities for increased IT and manufacturing efficiencies.

• Must have a broad mechanical understanding of repair or manufacturing assembly/disassembly functions.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, wiring schematics, and procedure manuals.

• Adept at problem-solving and troubleshooting computer hardware and or software-related issues.

• Ability to provide feedback to department manager on procedure updates or changes, provide routine reports and correspondence.

• Ability to speak effectively before groups of customers or employees.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Ability to read electrical schematics and design drawings.

Education

• High school diploma or GED and one to two years related experience and/or training ; or equivalent combination of education and experience.

Preferred qualifications, in-process or equivalent experience:

• Technical School.

• IPC-7711/7721 or IPC-J-STD-001 Certification (Microsoldering/Rework Standards).

• OEM approved training for desktops, laptops, PCBAs, point-of-sale equipment, etc..

• Working knowledge of computer programs (ERP) for entering data and tracking inventory.

• Prior PC-related experience is helpful/preferred.

Physical Requirements

• Must be able to sit or stand for long periods.

• Close visual focus is required, specifically the ability to work with stereomicroscopes for extended periods.

• Fine and/or gross motor skills, including the ability to grasp, lift, and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100 lbs. (Includes high manual dexterity required for handling microscopic components).