Job Description
Job Description
IT Help Desk Technician
Onsite, M-F, 9-5pm
Full-time position
Salary starts at $55,000 annually
About the Role
We’re looking for a reliable and resourceful IT Help Desk Technician to join our small but dynamic on-site team. You’ll be the go-to expert for all things tech—supporting about 200+ employees company-wide while working closely with a local team of five.
If you enjoy solving problems, keeping technology running smoothly, and making a real impact in a collaborative environment, this is the perfect opportunity for you.
What you’ll do:
- Provide day-to-day technical support for end users, both in-person and remotely.
- Manage and resolve support tickets using our AWS/Azure-based ticketing system.
- Handle hardware and software troubleshooting (PCs, laptops, printers, peripherals).
- Perform light desktop support tasks-like fixing a jammed printer, swapping a mouse, or checking cable connections.
- Maintain and track PC/laptop inventory, ensuring smooth deployment and lifecycle management.
- Support user accounts, permissions, and password resets in Microsoft 365 and Active Directory.
- Set up and configure new hardware and software for employees.
- Document solutions and assist with creating internal IT guides or FAQs.
What’s in it for you:
- Competitive salary and full-time stability.
- Supportive, people-first company culture with a small local team feel.
- Exposure to a broad range of IT environments and tools.
- Opportunities for professional growth and skill-building in a collaborative setting.
- No travel required ; all work is performed on-site during regular business hours.
Requirements:
- 2+ years of IT Help Desk or Desktop Support experience in a similar environment.
- Proficiency with Microsoft 365 and Active Directory administration.
- Experience working with ticketing systems (AWS/Azure experience preferred).
- Strong software and hardware troubleshooting skills.
- Excellent communication skills-you can explain tech clearly to non-technical users.
- A hands-on, can-do attitude-willing to crawl under a desk or lift up to 30 lbs when needed.
- A commitment to reliability, responsiveness, and teamwork.