Medical Assistant - Eye Care

Job Description

Job Description

COMMUNITY HEALTH:

Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties.

ABOUT THE ROLE:

The Community Health Medical Assistant supports the delivery of high-quality patient care by performing a range of administrative and clinical tasks. This role ensures efficient clinic operations and contributes to a positive patient experience.

FUNCTIONS OF THE POSITION:

Clinical Support

• Welcome and prepare patients for exams and treatments.
• Collect and document vital signs, medication lists, and relevant health information in the EMR.
• Perform digital visual acuity.
• Set up exam/treatment rooms with appropriate instruments and supplies.
• Assist providers during examinations and procedures.
• Accurately record and document patient medical history, optical prescriptions, and test results.

• Conduct accurate medication reconciliation and communicate instructions to patients under provider direction.
• Process prescription refills and prior authorizations per provider guidance.
• Assist with fitting, adjusting and ensuring proper alignment of glasses for comfort and functionality.
• Make necessary adjustments to frames and lenses to achieve the best fit and appearance for each patient.

Administrative Duties

• Schedule patient appointments, tests, treatments and follow-ups.
• Help manage incoming phone calls.
• Provide exceptional customer service by addressing patient inquiries and concerns in a professional and timely manner.
• Maintain and sterilize medical equipment and supplies.
• Monitor inventory levels, track product usage and help with ordering new stock as needed.
• Accurately document, process and collect patient payments for visits, eyeglass and contact lens orders.
• Document patient information using approved medical terminology and charting standards.
• Uphold patient confidentiality and comply with HIPAA regulations.

Professional Development

• Attend required meetings and training sessions.
• Maintain current CPR certification and participate in relevant professional development activities.

Compliance & Safety

• Ensure all patient interactions and optical practices comply with healthcare regulations and company policies.
• Maintain a clean and safe working environment, adhering to all health and safety standards in the optical setting.

Other Duties

• Perform additional tasks as assigned to support clinic operations.

SKILLS REQUIRED FOR SUCCESS:

• High School Diploma
• Must complete necessary Community Health medication/immunization administration competencies and all necessary education.
• Medical Assistant experience or equivalent education required
• Completed MA program that qualifies to take MA certification exam preferred
• Must be able to provide information regarding office policy and procedure.
• Must be able to manage emergency situations and patient interactions in a calm manner.