Front Desk Coordinator

Greentown Collaborative Inc

Somerville, MA, USA

Published: 6/14/2022

Travel & Tourism

Full Time

Job Description

Job DescriptionAbout Greentown Labs

Greentown Labs is a 501(c)(3) nonprofit accelerating climatetech innovation for the planet, people, and prosperity. As the world’s largest climatetech and energy startup incubator, Greentown catalyzes ecosystems to provide entrepreneurs mission-critical access to labs, equipment, customers, capital, talent, community, and resources for business and leadership growth. Greentown is home to more than 250 startups and has supported more than 675 since its founding in 2011; these startups, with a survival rate of 88 percent, have collectively created more than 16,600 jobs and raised more than $12.5B in funding. For more information, visit www.greentownlabs.com or follow Greentown on LinkedIn.

Position Overview

Greentown Labs is seeking a highly motivated and organized Front Desk Coordinator to play a critical role in the daily operations of our Somerville, MA campus. As the first point of contact for our 140+ Boston startups, visitors, and vendors, you will set the tone for the entire Greentown experience.

Reporting to the Senior Director of Facilities, you will act as “mission control” for the lobby—blending high-level hospitality with essential facility coordinator and administrative support. The ideal candidate is a confident, professional individual who thrives in a visible, public-facing role and operates with the urgent optimism required to support a fast-paced community of entrepreneurs.

What You'll Do

Premier Reception & Hospitality: Provide a professional and confident welcome to all visitors, members, and guests; manage the visitor sign-in system; monitor foot traffic; and triage phone calls to the appropriate team members.
Operational Logistics: Manage all incoming and outgoing correspondence, including daily mail, packages, and complex freight deliveries; coordinate visitor parking reservations; and manage front-desk supply inventory.
Campus Security & Access: Maintain and administer building access using the AXIS security system, ensuring the safety and integrity of the incubator.
Space Stewardship: Ensure the front-of-house and event spaces are professional, welcoming, and organized; operate AV systems for lobby displays and support other teams utilizing common spaces.
Internal Communications: Act as a communication hub by supporting the operations team with member-facing messaging via signage, email, and the company intranet.
Administrative Support: Assist in scheduling and contacting vendors for facility needs; maintain up-to-date front-desk policies and procedures.
Knowledge Sharing: Train interns and team members on front-desk protocols to ensure seamless backup coverage for the department.

Who You Are

Mission-Oriented: You are fulfilled and motivated by the goal of supporting early-stage entrepreneurs solving the world’s biggest climate and energy challenges.
A "Face of the Place": You possess a respectful, customer-focused attitude and understand the importance of decorum and discretion in a shared workspace.
Highly Organized & Resourceful: You have a meticulous eye for detail and the ability to manage complex logistics, from package tracking to visitor flows.
Flexible & Adaptable: You are a team player with a “no task is too small” mentality, comfortable adjusting to changing priorities in a fast-paced environment.
Proactive Problem-Solver: You take initiative, work independently, and can react to information with minimal oversight.
Committed to Inclusion: You have a strong commitment to serving the needs of a diverse community and believe that climate action must be inclusive to be effective.

Qualifications

Bachelor’s degree or an equivalent combination of education and experience.
2+ years of customer service experience in a high-traffic environment such as hospitality, co-working, or corporate reception.
Technical proficiency with myriad tools such as security systems, Slack, Microsoft Office, etc. and the ability to quickly master new software systems.
High level of professionalism and strong interpersonal skills, both written and verbal, as the role requires high visibility.
Experience with de-escalation techniques and a calm demeanor is a plus.
Experience working in a startup environment or with mission-driven organizations is a significant plus.
Familiarity with the climatetech industry is a plus.

General Physical Demands

Reasonable accommodations will be provided upon request to enable candidates to perform the essential functions of the position.

Communication: Regularly required to communicate with others in person, via phone, and virtually/electronically.
Stationary Work: Requires a consistent in-person presence at the front desk for the majority of the workday, with prolonged periods working on a computer.
Mobility: Regularly moving around the office to interact with colleagues, members, visitors, and vendors.
Physical Demands: Ability to lift or move items such as mail or packages up to 25 lbs., using proper lifting techniques.

Additional Considerations

Travel: Occasional travel may be required to attend off-site events or conferences.
Late Hours: Ability to work some evening hours, typically once per week, to support on-site community events.

Work Location and Schedule

This role does not permit a hybrid work-from-home or fully remote schedule due to the nature of the key responsibilities and duties expected to be performed. A consistent in-person presence at the front desk during peak business hours is required.
Our standard business hours are 9:00 a.m. - 5:30 p.m. Availability to work a weekly Monday through Friday, 9:00 a.m. - 5:30 p.m. schedule is a must.
Reliable transportation is required.

Compensation and Benefits

Competitive salary and benefits package.
- Compensation for this position begins at $60,000.00/year and is commensurate with experience.
Be a part of a dynamic and growing organization committed to making a positive impact on the world.
Work in a collaborative and supportive environment with opportunities for professional development.

Equal Opportunity Statement

Greentown Labs seeks to fully represent our community and constituencies—particularly low-income communities and communities of color—to amplify those voices and provide opportunities to participate in the direction and leadership of the organization. We actively encourage candidates from broad, diverse backgrounds to apply.

Greentown Labs is an Equal Opportunity Employer and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability, or any other federal, state, or local protected class.

At-will Employment

This job description is for informational purposes only and does not constitute a contract of employment. Employment with Greentown Labs is at-will, meaning that the employment relationship can be terminated by the employee or the Company at any time, for any reason, with or without notice.