Job Description
Job Description
Req#: 36546812
Role: Computer Deployment Technician
Duration: 6+ Months
Location: Boston MA 02135
Primary duties include:
- Delivery and setup of new computers and removal of old computers as outlined by the BCCR deployment process.
- Resolve setup, configuration, distribution, and logistical problems.
- Perform migration of data between old and new systems.
- Perform and assist with post deployment process including data storage, data removal from returned systems, storage/organization of hardware, and vendor pickup.
- Administer the TechCycle program, in which computers returned from deployments are repurposed elsewhere within the University.
- Perform data restores upon request.
- Assist with computer imaging and configuration processes.
- Track and maintain inventory.
- Use BCCR van to pick up and drop off computers across Boston College’s campus.
- Contribute to IT Asset Management (ITAM) initiatives at Boston College and adhere to ITAM best practices.
- Assist with general office upkeep and organization.
- Submit tickets in Team Dynamix ticketing system re: any problem computers, network issues, etc.
- Monitor any tickets assigned to the deployment technicians.
- Function as part of the BCCR team, contributing to team discussions and process improvement initiatives.
- As needed, provide answers and information to users about the process and/or their new computer.
Experience
- 2-5 years’ experience necessary directly supporting customers in a broad range of computing and communications technologies with good analytical skills and a creative approach to problem solving.
- Familiarity supporting both Windows and Mac operating systems.
- The candidate must have demonstrated excellent verbal and interpersonal skills.
- The candidate should have a track record as a dependable person with exemplary customer service skills who conducts his/her self in a professional manner at all times.
- Skills in multitasking, organization, attention to detail, time management are essential.
- Experience in fast paced environments is a plus.
- Must be able to lift 30lbs.
- A valid driver’s license is required.
- Experience with any of the following is highly desirable:
- Symantec Altiris Client Management Suite
- Microsoft Deployment Toolkit (MDT)
- Jamf
- FileMaker Pro
- PeopleSoft IT Asset Management
- CrashPlan Backup
- TeamDynamix or another ticketing system (HP Service Center, Remedy, Heat, etc)
High school diploma required. College degree preferred.
Skills:
- Excellent customer service
- High attention to detail
- Configuring, troubleshooting and using:
- Mac OS X
- Windows 11
- MS Office/M365 for Windows and Mac
- Google Apps
- Networked printers, local printers and multifunction devices
- Mobile platforms, including iOS, Android, and Windows Mobile
- Understanding of computer security best practices for protecting user information and data.
- Understanding of Active Directory.