URGENT! - Front Desk Attendant

Job Description

Job Description

Essential Duties and Responsibilities

• Create a luxury environment, have a willingness to go above and beyond, exceeding expectations in genuine hospitality.
• Approach all interactions with residents, guests, and colleagues in a gracious, attentive, courteous and service-orientated manner.
• Respect the privacy, information, perspectives, priorities, time and resources of each resident.
• Understand resident preferences and maintain current and accessible notes and records for your colleagues.
• Maintain regular attendance in compliance with Elite Services standards, as required by the employee handbook. Scheduling will vary according to the needs of the company. Shift change & Vacation requests are just that, requests, until approved by manager.
• Maintain the highest standards of personal appearance and grooming, which includes but not limited to wearing approved dress code clothing.
• Facilitate special requests to include transportation or dining reservations, directions, local area information, and other services. Contact Elite Services Management for additional assistance when appropriate.
• Maintain all applicable logs, updates, files, and relevant computer and/or paper log systems relevant to building operations.
• Maintain accurate records of incoming and outgoing packages and deliveries. FOLLOW PROPER PROCEDURES
• Greet all residents and guests confidently and cordially upon entering/exiting the property. Observe the 10-Second Rule.
• Announce (and register, as required) guests and vendors/contractors.
• Maintain all areas including front desk, package and break rooms, lobby in a neat, clean manner, Concierge must be awake and alert at all times.
• Monitor (and schedule, as required) elevator and lobby access for moves and large deliveries.
• Sort and forward mail as required.
• Maintain accurate and complete shift notes and "pass-on” logs in Paper, Outlook or BuildingLink formats to ensure exceptional communications through shift changes, along with Property Management and Elite Service Management.
• Follow emergency procedures as directed in the property manual.
• Communicate resident concerns to property management and Elite Services Management, as required.
• Monitor security systems and cameras; maintain a general awareness of the entire property; interior and exterior. Communicate any misconduct, incidents and damage to Property Management for attention and repair.
• Facilitate maintenance requests, as required.
• Check email communications regularly throughout shift. Respond to client and corporate correspondences in a timely manner.
• Maintain familiarity with Elite Services offerings and approved vendors.
• Proactively ascertain knowledge of existing and new local area businesses and services using your own, and tools provided.
• Understand the role of Property Management at the property and be familiar with the Rules and Regulations of the property.
• Assist Property Management and/or Maintenance with tasks that are within Elite Services guidelines, as needed.
• Maintain accurate and comprehensive incident reports and notify Property Management and Elite Services Management immediately of any immediate threats or accidents.
• Additional duties and responsibilities as assigned.

Knowledge, Skills and Abilities

• Professional, positive and enthusiastic, self-motivated and dedicated disposition.
• Ability to multi-task in a fast-paced environment, while remaining composed.
• Self-motivated with the ability to work independently and within a team.
• Exceptional communication, attention to details and follow-through, decision-making, and people skills.

Education & Experience

• 1+ years of experience Prior Hospitality or Service Industry Experience or Education.
• Proficient word processing and computer knowledge including programs such as Outlook, MS Word and Web browsers.