Job Description
Job Description
Job Title: Service Administrator – III/Service Advisor
Location: Dedham, MA 02026
Duration: 6 months Contract with possible extension
Pay Rate: $33/hour on W2
Schedule: M-F, 7am-4:30 pm
**Job Description:
**
- Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location.
**Key Responsibilities:
**
- Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
- Assesses customers needs and gathers pertinent information.
- Creates basic work orders in appropriate systems.
- Provides some status updates to customers, as requested.
- Handle intakes.
- Help with troubleshooting questions.
- Schedule repair appointments, drop-offs, and pick-ups.
**Qualifications:
**
- High school diploma or certificate of completion of secondary education.
- Experience in customer facing roles.
- Comfortable working with customers both in person and on the phone.
- Ability to prioritize and be flexible as work comes in.
- Previous service industry experience. Service writer experience would be a big plus.