Job Description
Job Description
BCforward is currently seeking highly motivated Senior UX Writer in Newton, MA 02459
Job Title: Senior UX Writer (Contract)
Location: Newton, MA 02459
Duration: 11 Months
Pay Rate: $53.33 – $66.00/hour
About the Role:
Are you a systems-minded storyteller who simplifies complex ideas into confident, intuitive experiences? Seeking a Senior UX Writer to craft clear, accessible, and effective in-product content across mobile and web platforms.
You will partner closely with product designers, researchers, product managers, and engineers within a pod-based agile environment. This role owns voice, clarity, accessibility, and consistency across the entire product lifecycle—from onboarding to error states and beyond.
Key Responsibilities
Product Content Design & Experience
Write high-impact microcopy (buttons, labels, menus) and contextual messaging (tooltips, confirmations, errors).
Craft and refine in-app copy for core journeys (onboarding, servicing, payments).
Design content for empty states, progressive disclosure, help content, and recovery flows.
Partner with Design and Research on usability studies, A/B testing, and comprehension testing.
Use analytics and research insights to optimize task completion, comprehension, and CSAT.
Design System & Content Standards
Maintain and evolve voice & tone guidelines, content standards, and structured content models.
Contribute reusable content patterns to the design system (Figma components + specs).
Ensure content meets accessibility (WCAG) and regulatory requirements.
Research & Strategy:
Define and test content hypotheses; validate language, IA labels, and concepts.
Conduct competitive analysis and identify opportunities for simplification.
Map content across journeys and identify inconsistencies and content debt.
Collaboration & Communication:
Act as the pod’s content lead, participating in backlog grooming, stand-ups, and reviews.
Partner with Engineering to ensure accurate implementation and localization.
Present content decisions clearly to stakeholders.
Maintain high editorial standards for grammar, accuracy, and brand voice.
Required Qualifications:
4–6+ years of UX Writing or Content Design experience for digital products.
Strong portfolio showing in-product writing, flows, states, and experiments.
Expertise in microcopy, information hierarchy, and error/recovery messaging.
Experience planning and interpreting usability testing and A/B testing.
Proficiency with Figma and content tooling.
Excellent written, verbal, and presentation skills.
Strong organization, time management, and adaptability.
Nice to Have:
Experience working in agile pod/squad environments.
Background in regulated or complex industries.
Familiarity with product analytics.
Scriptwriting or motion content experience.
Company DescriptionAbout BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
Company Description
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.