Telephone Operator I/ Receptionist

Job Description

Job Description

We are hiring for our direct client

Onsite position: 5 days a week

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES

1. Greets and escorts visitors. Logs into the computer information about visitors entering and exiting the building.
2. Operates a cord or cordless switchboard for a telephone communications system.
3. Receives screens, takes messages from and refers incoming calls to the appropriate individual and / or agency by providing them with the correct telephone numbers, area codes, dialling instructions and other related information.
4. Places phone calls for supervisors or agency staff; requests information relative to use of phone lines; and maintains logs on such telephone calls for comparison with monthly telephone bills.
5. Receives emergency phone calls and dispatches emergency personnel to the scene.
6. Greets and directs visitors to the individuals and/ or agency, answers question, listens to complaints and provides information and/ or literature pertaining to agency rules, regulations and/ or operations.
7. Provides information by telephone concerning employees, clients, students and/ or agency operations according to established guidelines.
8. Performs related duties such as maintaining files and records; sorting mail; updating directories and other reference material; and maintaining schedules and time sheets.
9. Operate radio transmitting and receiving equipment and maintain records and logs of messages.

QUALIFICATIONS REQUIRED (List knowledges, skills, abilities)

1. Ability to understand, explain, and apply the laws, rules, policies and procedures governing assigned unit activities.
2. Ability to read, write and comprehend the English language.
3. Ability to operate cord and cordless switchboard equipment.
4. Ability to speak clearly and distinctly.
5. Ability to deal tactfully with others.
6. Ability to obtain information through questioning individuals.
7. Ability to make decisions and act quickly in emergency situations.
8. Ability to work accurately with names, numbers, codes and/ or symbols.
9. Ability to assemble items of information according to established procedures.
10. Ability to maintain accurate records.
11. Ability to follow oral and written instructions
12. Ability to establish and maintain harmonious working relationships with others.
13. Ability to work independently.
14. Ability to exercise discretion in handling confidential information.

QUALIFICATIONS ACQUIRED ON JOB (List knowledges, skills, abilities)

1. Knowledge of the laws, rules, policies and procedures governing assigned unit activities.
2. Knowledge of the standard procedures governing the use of telephone switchboard and/ or other communication equipment.
3. Knowledge of the proper telephone procedures for making and receiving agency calls.
4. Knowledge of the types and uses of agency forms.
5. Knowledge of the principles and techniques of operating a radio console and/ or radio telephone system.
6. Knowledge of the methods and techniques of operating cord or cordless telephone switchboard equipment.
7. Skill in using cord or cordless telephone switchboard equipment.

Company DescriptionDutech is an IT firm with a difference: We’re not planning for today’s needs, but for every need you have for 5 to 10 years ahead. We meet your budgetary needs and still make your IT ready to capture every opportunity in the future.
We hire for many Government and Private clients.

For IT consulting to IT staffing, web development to cloud computing, Dutech Systems is your one-stop for all your IT needs, and even the ones you don’t know you have.

Company Description

Dutech is an IT firm with a difference: We’re not planning for today’s needs, but for every need you have for 5 to 10 years ahead. We meet your budgetary needs and still make your IT ready to capture every opportunity in the future.\r\nWe hire for many Government and Private clients. \r\n\r\nFor IT consulting to IT staffing, web development to cloud computing, Dutech Systems is your one-stop for all your IT needs, and even the ones you don’t know you have.