Overnight Global Security Operations Center Analyst
Job Description
Job Description
POSITION: Global Security Operations Center Analyst
FULLTIME: 12-month assignment (Possible temp to hire for right individual, and if budget allows.)
LOCATION: Marlborough, MA
SCHEDULE: Sunday -through Thursday, from 12:00am-8:00am. ET, with an ability to work additional days/hours as business requires
PAY RANGE: $28-$33/HR
(Exact compensation may vary based on skills, experience, and location. Base pay information is based on market location.)
JOB DESCRIPTION:
The Global Security Operations Center (GSOC) Operator role is part of a 24/7 security team that analyzes and reports on risks to the company including natural disasters, terror attacks, civil unrest, workplace violence, facility intrusion, and other risks. The GSOC directly supports the Global Security & Resiliency team and other business units.
About role:
In this role, you will monitor surveillance and alarm systems, operate 24/7 emergency phone lines and triage calls from site contacts and business travelers, and support on-site security officers in responding to incidents. You will utilize software and social media programs to recognize incidents that may place the company's sites, employees, travelers, brand, or ability to make a profit at risk, analyze the potential impact to the business, and escalate appropriately.
Your Responsibilities Include
• With a focus on customer service, serve as the initial point of contact for employees, contingent workers, and visitors for security related topics
• Review, analyze and escalate open-source intelligence and subscription-based intelligence to help mitigate and report global threats to company property, employees, and stakeholders.
• Respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities, police, fire, and EMS personnel as required.
• Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agencies
• Complete risk and intelligence driven reports to Global Security & Resiliency and other stakeholders
• Monitor and professionally communicate using varying forms of communication, including email, chat, phones, two-way radios, and/or in person contact.
• Receive calls for help/assistance from employees worldwide and respond appropriately
• Monitor health of all Global Security platforms and applications; triage incoming work orders; and work with internal and external partners to assist with troubleshooting.
• Monitor access control and CCTV systems for alarms and coordinate appropriate response
• Draft and send emergency mass notifications and other crisis communications
Quality Systems Duties and Responsibilities:
Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
Required Qualifications:
• Bachelor's degree preferred and or equivalent related work experience.
• 3+ years' experience in security, law enforcement, military, or related field, with customer service experience.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to stay calm during stressful situations.
• Knowledge of Microsoft Office suite software programs.
Preferred Qualifications
• Previous experience working in a GSOC or control room environment
• Familiar with Windows-based GSOC Critical Event Management Software, Mass Notification
• Systems, Travel Tracker, Social Media Monitoring, and Service Now.
• Knowledge of and experience with physical security applications to include access control and alarm monitoring systems, CCTV, incident reporting, incident management software
WORKING CONDITIONS:
- May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
- The ability to lift up to 30lbs
- Use of computers and technology
Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity, we are made a stronger organization, and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency, and using the experience from a diverse assortment of backgrounds and experiences, Canon is able to improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life.
Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
The pay range for this position is listed above. Base pay information is based on market location.
We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans.
For individuals with disabilities who would like to request an accommodation, please email hr@canonrecruiting.com