Hospitality Training Specialist -36361

Job Description

Job Description

Overview

Company Overview:

Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among with our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve. We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly.

Job Summary:

Harvard Protection Service’s Account Training Specialist has overarching accountability for the management, delivery and maintenance of employee training for a specific location/portfolio.   Partnering with recruitment & account operations leaders/supervisors, this role ensures a seamless assimilation of new hires into the organization & culture with a goal of accelerating employee productivity & reducing turnover. 

Responsibilities

Orientation Management & Delivery

• Manages the end-to-end orientation program for assigned locations, including session coordination, attendance tracking & facilitation; creates a high energy & engaging experience to maximize employee learning.
• Ensures that training materials are kept up to date.

New Hire Experience

• Lead site tour / location familiarity, supporting employee’s assimilation to their work location
• Facilitates the badge access process, and ensures new employee receive their badge in a timely manner
• Manager new employee week 1 pairings, working to supervisors to ensure a positive and productive week 1 experience.
• Gathers feedback from new hires, supervisors, and operation leader on the effectiveness of onboarding, recommends improvements, and redesigns the approach based on need
• Complete week 1 skills evaluation for new hires, making recommendations to operation leader on mitigation plans for employees who are not accelerating to productivity in the expected timeframe

Training Delivery

• Delivers of training content and management of training programs aimed at developing our direct labor workforce, which may include annual compliance training, and supervisor/manager training.
• Continually assesses training needs and develops recommendations for training programs that increase overall location effectiveness and efficiency

Qualifications

• 3-5 years’ experience in training, coaching, and developing frontline employees, preferably in the security industry
• Strong presentation & facilitation skills
• Ability to consult and work collaboratively, but also to self-manage
• Ability to multitask, and quickly adapt to changes in work assignments
• Continuous, quick learner, driven by curiosity to explore a wide breath of topics
• Big picture thinker with ability to draw connections easily
• Superior attention to detail and strong administration skills
• Superior organizational, analytical, and communication skills
• Superior client focus with proven ability to connect and partner with a diverse group of employees and leaders
• Project and deadline oriented