Supportive Housing Director

Job Description

Job Description

Why Work for Gandara:

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!

Benefits:

• Retirement Plan 403(b)
• Health, Dental, Vision, Pet and Life Insurance
• Paid vacations
• Paid holidays
• 8 discretionary days
• Mileage Reimbursement

Additional Benefits:

• Career Growth Opportunities
• Culturally Diverse population
• Clinical Licensing Support

Job Title: Program Director

Work Location: Holyoke, Ma.

*Bilingual Candidates Encouraged to Apply

*EOE M/F/D/V

*Union/Non-Union

Job Summary:

The Supportive Housing Director is responsible for the strategic oversight, operational management, and programmatic success of supportive housing programs serving young adults (ages 18–24) and adults in sober living environments. This leadership role ensures that housing services are trauma-informed, person-centered, recovery-oriented, and aligned with best practices in housing stability, mental health, and substance use recovery. The Director oversees program staff, ensures regulatory compliance, manages budgets, and fosters a culture of accountability, empowerment, and respect within the housing community.

Duties and Responsibilities:

Program Oversight & Development:

• Oversee daily operations of young adult supportive housing and adult sober living residences.
• Develop, implement, and continuously improve program policies, procedures, and protocols.
• Ensure that programs meet all licensing, funding, and accreditation requirements.
• Coordinate with internal and external stakeholders to provide wraparound services including case management, behavioral health support, life skills training, employment assistance, and recovery services.

Leadership & Supervision:

• Supervise program managers
• Provide coaching, training, and professional development for all team members.
• Facilitate team meetings, promote strong communication, and address performance issues proactively.

Client Support & Safety:

• Ensure residents receive individualized support plans that promote housing stability, sobriety (for adult programs), independence, and community integration.
• Monitor resident safety, well-being, and progress through regular reviews and incident reporting.
• Uphold a supportive, inclusive environment with a focus on harm reduction, recovery, and restorative practices.

Collaboration & Community Engagement:

• Maintain strong partnerships with behavioral health providers, workforce agencies, educational institutions, and community resources.
• Advocate for residents’ needs with landlords, government agencies, and service partners

Compliance & Reporting:

• Oversee accurate and timely data collection, documentation, and reporting in alignment with funding sources (HUD, SAMHSA, local government, etc.).
• Monitor program budgets, control costs, and participate in grant writing and reporting.
• Ensure compliance with confidentiality laws, housing regulations, and agency policies

Minimum Qualifications:

• Education: Bachelor’s degree required; Master’s degree in Social Work, Public Administration, Counseling, or related field preferred.
• Experience: Minimum 5 years of progressive leadership experience in supportive housing, behavioral health, recovery services, or youth services. Experience with HUD, Continuum of Care programs, and harm reduction models is highly desirable.
• Strong leadership and organizational skills
• Deep understanding of trauma-informed care, housing-first principles, and recovery models
• Excellent interpersonal, crisis management, and conflict resolution skills
• Proficiency in data systems (e.g., HMIS, EHR) and Microsoft Office Suite
• Commitment to equity, inclusion, and empowering marginalized populations

The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training