Job Description
Job Description
Location: Nashua, Bedford, and Londonderry, NH (Travel between offices required; mileage reimbursed)
Job Type: Full-time
Hours: 11:00 AM - 8:00 PM shifts, Saturdays 10:00AM-2:00PM
Outstanding benefits and a competitive compensation package! Join our growing team today!
About Us
New Hampshire Orthopaedic Center (a division of Northeast Orthopaedic Alliance) is a leading orthopedic practice dedicated to providing exceptional care to our patients. Our team is committed to professionalism, compassion, and excellence in every patient interaction. If you’re looking for a supportive work environment and opportunities to grow, we’d love to meet you!
About the Role
We are seeking a Medical Receptionist to be the first point of contact for our patients. In this role, you will ensure an efficient and positive check-in and check-out experience, assist with scheduling, and support office operations.
Key Responsibilities
Check-In Duties:
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Greet and register patients, verifying and updating demographic, billing, and insurance information.
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Collect co-pays and confirm necessary documentation (e.g., reports, X-rays, MRI, PT information) is on file.
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Communicate expected wait times to patients.
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Notify physicians of cancellations or no-shows.
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Direct patients to account representatives as needed for payment discussions.
Check-Out Duties:
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Verify route slips are complete and accurate; follow up with clinical staff as needed.
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Collect patient balances and co-pays.
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Schedule follow-up appointments.
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Direct patients to the account representative for billing inquiries when necessary.
General Office Duties:
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Distribute courier bags to appropriate staff daily.
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Fax Workers’ Compensation forms to insurance adjusters.
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Report missed post-op visits to physicians and coordinators.
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Enter insurance referrals into the system.
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Retrieve medical records and reports from hospitals, surgical centers, or other offices.
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Send and document appointment reminder cards for no-shows.
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Maintain a clean and organized work area.
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Perform additional duties as assigned to support the NHOC team.
Qualifications
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High School Diploma or equivalent required.
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Previous customer service experience preferred.
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Positive attitude and professional demeanor.
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Prior medical office experience preferred, but not required.
Physical Requirements
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Ability to sit for long periods.
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Occasional lifting of files and paperwork.
Apply now and become part of a team that values patient care and employee growth!