Automotive Warranty Administrator Toyota Nissan Claim Submission

Job Description

Job Description

An Automotive Warranty Administrator specializes in managing the full lifecycle of warranty claims related to standard manufacturer warranties. Reporting to the Fixed Operations Manager and supporting a medium-sized team, this role ensures accurate documentation, timely processing, and coordination between service departments, customers, and manufacturers. The administrator handles claim submissions, dispute resolutions, and compliance monitoring to maintain seamless warranty operations.

Responsibilities

• Process, submit, and track warranty claims to manufacturers or suppliers
• Review repair orders and verify documentation accuracy before claim submission
• Monitor warranty policy changes and ensure compliance in all claims
• Investigate and resolve denied or disputed warranty claims
• Coordinate communication between customers, technical staff, and vendors regarding coverage and repairs

Required Qualifications

• 2+ years experience in automotive warranty administration or related field
• Strong understanding of automotive repairs and warranty processes
• Proficiency with DMS systems and office software such as Excel and Word
• Excellent organizational skills with strong attention to detail
• Effective written and verbal communication abilities

Preferred Qualifications

• Experience with automotive warranty systems
• High school diploma or equivalent
• Technical knowledge related to automotive repair

Company DescriptionIn business for 30+ years, multiple franchises and locations

Company Description

In business for 30+ years, multiple franchises and locations