Job Description
Job DescriptionWe are looking for a Front Desk Coordinator to support daily guest-facing and administrative operations for a hospitality environment. This contract position is ideal for someone who enjoys creating a welcoming first impression while keeping front office tasks organized and running smoothly. The role blends customer interaction, phone coverage, scheduling support, and accurate record management in a fast-paced setting.
Responsibilities:
• Welcome visitors and guests with professionalism, provide directions, and ensure a positive arrival experience.
• Manage a multi-line phone system, route calls efficiently, and take clear messages for internal teams.
• Coordinate front desk activities by handling inquiries, appointments, and general administrative support tasks.
• Maintain accurate records through timely data entry, document updates, and organized file management.
• Assist with concierge-style support by responding to guest requests and connecting them with appropriate services or resources.
• Prepare and edit routine correspondence, reports, and spreadsheets using Microsoft Word and Excel.
• Monitor shared inboxes and calendars in Microsoft Outlook to support communication and scheduling needs.
• Keep the reception area orderly and ensure front office materials are stocked and accessible.• Experience in front desk, reception, hospitality, or administrative support roles.
• Ability to manage a multi-line phone system while maintaining a courteous and efficient approach.
• Strong customer service and interpersonal skills with confidence interacting with diverse guests and staff.
• Proficiency in Microsoft Word, Excel, and Outlook for daily office tasks and communication.
• Accurate data entry skills and strong attention to detail when maintaining records and files.
• Effective organizational skills with the ability to prioritize multiple responsibilities in a busy environment.
• Detail-oriented verbal and written communication skills.
• Availability to work on a contract basis in Boston, Massachusetts.