Job Description
Job Description
About Carrigan Auto Group
We’re Carrigan Auto Group—a family-run business that's been turning wrenches and earning trust since 1980. Our four locations across NH and ME (Manchester, Kittery, and Portsmouth) handle just about everything—imports, domestics, fleets, and luxury vehicles. What sets us apart? We believe getting your car fixed shouldn’t be a hassle. We keep things simple, honest, and personal—just like family.
Our Employee Average Tenure is 7 Years – Here’s Why:
-
Unmatched, family-oriented focuses culture – we don’t live to work and your work-life balance matters.
-
You have a voice, and your thoughts are deeply considered to make sure Carrigan Auto Group is the repair shop of choice.
-
Clean, organized facility, that is maintained consistently.
-
Uncapped commission
Your Total Rewards Package:
-
Progressive, growth-based compensation plan
-
Competitive PTO package
-
Paid training and tuition reimbursement
-
401K with employer match
-
Vision & dental insurance
-
Employer paid health insurance
-
Employer paid short term disability
-
Long term disability
-
Life insurance
-
Climate controlled facility
-
Monday-Friday work schedule
Our future Service Advisor will manage the workflow of jobs, sell repairs to clients, and make sure that our customers have the best possible experience.
Responsibilities:
Customer Service
-
Deliver exceptional service; resolve issues with empathy and professionalism.
-
Ensure team keeps all commitments to customers.
Team Leadership
-
Support, coach, and lead techs to meet goals.
-
Enforce policies; escalate issues to GM/owner as needed.
Workflow Management
-
Keep shop running efficiently using company systems.
-
Maintain quality and productivity.
Cost Control
-
Secure best pricing on parts. - this role is hybrid writing / parts!
Daily Meetings
-
Lead/attend 3 quick daily check-ins: morning, noon, and afternoon.
General Support
-
Jump in where needed.
-
Handle daily deposits and support shop goals.
Qualifications:
- Experience: 2 years as a service advisor, with proven record of exceeding goals and metrics.
-
Organization: Able to stay focused and meet deadlines in a busy, fast-paced environment.
-
Computer Skills: Proficient with Office 365 products – including Excel.
-
Communication: Fluent in English—written and verbal.
-
Math: Able to count and perform basic calculations using a calculator.
#hc209757