Job Description
Job DescriptionWe are looking for a Membership Sales Associate to support a non-profit organization through a contract position focused on member engagement and service. This role is ideal for someone who enjoys speaking with people, handling high-volume communication, and ensuring inquiries and transactions are managed accurately. The position combines customer support and sales-oriented interaction, helping prospective and current members receive timely assistance while maintaining a welcoming experience.
Responsibilities:
• Respond to incoming calls from prospective and existing members, providing clear information and resolving questions with a service-focused approach.
• Conduct outbound outreach to follow up on inquiries, support membership-related conversations, and encourage participation or renewals when appropriate.
• Enter orders, membership details, and related updates into internal records with accuracy and attention to detail.
• Assist callers with product, service, or membership questions while delivering courteous and efficient support in a fast-paced environment.
• Document interactions thoroughly so member activity, requests, and next steps are captured correctly.
• Coordinate with internal teams as needed to address issues, escalate complex concerns, and ensure timely resolution.
• Maintain consistent service quality across high-volume call activity while meeting productivity and responsiveness expectations.• Previous experience in a call center, customer service, or phone-based support role.
• Strong verbal communication skills with the ability to handle inbound and outbound conversations professionally.
• Comfortable managing order entry or similar data input tasks with a high degree of accuracy.
• Ability to multitask effectively while navigating calls, documentation, and follow-up actions.
• Demonstrated commitment to providing responsive and member-focused service.
• Proficiency with basic computer systems and the ability to learn internal tools quickly.
• Reliable organizational skills and attention to detail in a deadline-driven setting.