Job Description
Job Description
Job Title: Patient Care Coordinator
Full time: 40 hours per week. M-F 8a-4p
Benefits
Wakefield, MA 01880
Job Summary: We are seeking a detail-oriented and organized Patient Coordinator to coordinate and manage the scheduling of infusion therapy services for our patients. The ideal candidate will possess excellent communication skills, a strong understanding of infusion therapy, and the ability to work collaboratively with healthcare teams to ensure timely and effective patient care.
Key Responsibilities:
- Office Administration:
- Answer phones
- Receive and manage faxes and emails
- Help facilitate communication of supply lists between RNs and pharmacies
- Scheduling Coordination:
- Manage and coordinate the scheduling of infusion therapy appointments for patients.
- Collaborate with nursing staff and other healthcare providers to optimize appointment availability.
- Help facilitate deliveries by the pharmacies to the patients
- Patient Communication:
- Communicate with patients to confirm appointments, confirm receipt of supplies and drug, and address any non-clinical questions or concerns.
- Ensure patients are aware of their treatment schedules and any necessary follow-up.
- Record Keeping:
- Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.
- Document scheduling changes and communicate updates to relevant team members.
- Maintain organized and complete patient charts, updated orders and document communication regarding patient care plans
- Collaboration:
- Work closely with infusion nurses and medical staff to ensure appropriate staffing levels for scheduled procedures.
- Participate in team meetings to discuss scheduling challenges and develop solutions.
Qualifications:
- Education:
- High school diploma or equivalent required
- College degree preferred
- Experience:
- Prior experience in infusion therapy or clinical scheduling preferred.
- Familiarity with electronic health record (EHR) system, preferably Alayacare
- Skills:
- Strong organizational and time-management skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Working Conditions:
- An office-based role.