Job Description
Job DescriptionDescription:
Counter Sales
Reports To: Branch Manager
Work Hours: Full Time
FLSA Status: Non-Exempt
Branch: Set Location
Position Purpose:
Assist customers and fill their orders while maintaining the highest level of internal and external customer service and maintaining company safety standards.
Essential Functions:
- Actively seek opportunities to help customers.
- Locate and obtain ordered products for customers.
- Assist in the handling of defective parts and warranty information.
- Process approved credits for customers when products are returned.
- Keep pricing lists and structures confidential.
- Address questions about product, pricing and availability.
- Make sure all product catalogs are up-to-date and that expired ones are discarded.
- Accurately and safely move products of varying weights according to customer needs.
- Provide exceptional customer service at all times.
- Answer telephone calls professionally and pleasantly.
- Accurately input and fill customer orders.
- Accurately read and identify numbers for accurate order filling and receiving of material.
- Assist warehouse personnel when necessary.
- Maintain a clean and professional work environment.
- Safely operate a forklift, pallet jack, etc.
- Remain up-to-date on all safety practices and standards.
- Perform other responsibilities as directed.
Experience, Education & Skills:
- Counter sales experience preferred.
- Familiarity with industrys rules and regulations.
- Result driven and customer focused.
- High school diploma or GED preferred.
Physical Requirements:
- While performing the duties of this job, the associate is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
Requirements:
Experience, Education & Skills:
- Counter sales experience preferred.
- Familiarity with industry’s rules and regulations.
- Result driven and customer focused.
- High school diploma or GED preferred.
Physical Requirements:
- While performing the duties of this job, the associate is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.