Job Description
Job Description
Do you love technology and are eager to move into a role where you gain a breadth of experience? Are you committed to doing the job right, owning the space around you, and serving fellow team members with excellence? Do you enjoy solving interesting problems, but also have the discipline to work through challenging work? Do you learn new concepts easily?
Mainstay Technologies is looking for an entry-level professional who loves technology and people. You’re passionate about helping others, skilled at troubleshooting with ease, thrive when flexing between varied tasks, and committed to growth.
Our Security Operations Center (SOC) Team is an integral part of the core services we deliver. The NOC Technician works on our SOC team to resolve multiple alerts on clients’ systems and is an integral part of the core services we deliver. The role helps maintain critical security layers, resolve issues before they impact clients, and provide a critical second set of eyes on important processes. It serves the broader team by saving time and improving the quality of service.
What you will be doing
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Responding to alert tickets related to failed back-ups, hard-drive issues, server errors, antivirus, and the overall health of client systems.
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Resolving or routing alert tickets to the correct department for resolution
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Prioritizing alert tickets, determining which to tackle first when there are multiples alerts within each priority
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Managing the automated patching system and Windows feature updates for all of Mainstay and Mainstay’s clients
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Researching new patches, looking at reports from Microsoft, vendors, team members, and the security team to ensure patches are secure and work with client technology
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Reviewing pending patches and approving or denying patches
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Coordinating, scheduling, and scripting Windows Features updates to all client and Mainstay systems
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Performing Quarterly Backups and Audits for all of Mainstay’s Managed IT clients on systems like Axcient, SaaS Backups, DATTO, Veeam, Windows Server, and Windows Azure
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Verifying back-ups are functioning properly and running on schedule
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Researching and staying abreast of known backup issues and standards
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Supporting projects led by the SOC Team, such as feature updates, process improvement, reviewing business tools, monitors, and alerting, and research and investigation on patterns.
What you should be like
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High attention to detail
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Solid problem-solving skills and the ability to recognize patterns
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Strong communication skills with both clients and team members
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Excellent technical aptitude with an understanding of basic computer language
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Team-driven and motivated by providing outstanding service to improve the lives of those around you
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Self-motivated with the ability to stay on track and focus on priorities
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Knowledge-driven with the ability to flourish in a fast-paced environment
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Technical Qualifications and Skills
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One to two years in an entry-level help desk or IT support role
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MCP Certification preferred but not required
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A+ (Plus) Certification preferred but not required
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Education focused on technology and networking is preferred
About Mainstay
Mainstay Technologies - IT you trust from a team you enjoy. Mainstay Technologies provides a full IT and Information Security department for small and medium-sized businesses in the northern New England area. As a company in the Best Companies to Work For Hall of Fame, we believe in using the power of technology and business to help people flourish. This translates to a culture of caring, high-ownership teammates who work hard, enjoy each other immensely, and turn off work at the end of the workday to focus on what matters more than work.
It is our commitment to people that makes us who we are. We love what we do, and we love who we do it with. We are driven by our mission: to give more than we get. People are always the ends, never the means. In addition to being a Best Company to Work For, we have also been recognized as Coolest Companies for Young Professionals, “Best of Business” for Managed IT Services, and the Torch Award for Marketplace Ethics. We have made the Inc. 500 | 5000 List for fastest growing small businesses 5 times.
Benefits
This is a full-time, salaried position with a full benefits package, including:
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A flexible and fun work environment with events, lunch and learns, ping pong, snacks, games, and books
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3 weeks of PTO (4 weeks after 2 years) per year
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A 2-week sabbatical at 5 years and a 5-week sabbatical at 10 years
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Health, Dental, and Vision Insurance
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Disability Insurance
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Group and Supplemental Life Insurance
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Paid Family Leave
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401(k) with 3% match
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Team Profit Sharing
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ESOP (Employee Stock Ownership Program)
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Training program (including paid certifications, tuition reimbursement, and bonuses on achieving certs)
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Paid Volunteer Time Off
Location
Due to the nature of the Systems Technician position, our technicians are generally required to be on location at our Manchester office when not on-site with clients. Travel is a requirement for this position, and mileage for visits to client sites is reimbursable. Applicants must live within driving distance to support clients, onboarding, and ongoing team integration.
Application
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