Information Technology Support Analyst

Job Description

IT Support Analyst

Full-Time | On-Site

Key Responsibilities

• Serve as first point of contact for IT support via ticketing system, chat, email, and phone; resolve Tier I independently and Tier II with minimal guidance.
• Perform onboarding, offboarding, hardware deployment, and user access modifications per documented processes.
• Administer user and group management in Active Directory and Entra; assist with endpoint patch management and approved application updates.
• Conduct routine account audits and access reviews; maintain accurate SOPs and troubleshooting documentation.
• Diagnose and resolve issues across legacy applications, SaaS platforms, workstations, servers, and network systems.
• Support infrastructure and platform teams during system upgrades, deployments, and maintenance windows.

Requirements

Required

• 2+ years in IT support, service desk, or technical support.
• Hands-on experience with Windows, Microsoft 365 administration, and Active Directory / Entra fundamentals.
• Ability to follow and enforce documented processes and security controls in a regulated environment.
• Associate degree in Computer Science or related field, or equivalent experience.
• Must pass background check.

Preferred

• Linux and/or macOS experience.