Job Description
Job DescriptionJob Title: Application Support Production Operations
Location: Waltham, MA (Onsite)
Duration: Fulltime
Skills: Azure | Splunk
Salary: 120K-140K/Year
Required Skills & Qualifications:
- 7 years of experience in Application Support, Production Operations.
- 3 years of experience supporting applications hosted on Azure with Azure platform administration.
- Experience managing application servers, service availability, and operational health.
- Experience with monitoring and observability tools such as Azure Monitor, Application Insights, Log Analytics, Splunk, Dynatrace, AppDynamics, or Grafana.
- Experience in incident management, problem management, root cause analysis, and operational support processes.
- Knowledge of Azure platform administration, security patching, vulnerability remediation, and compliance activities.
- Experience with Azure services and DevOps practices for deployment.
- Knowledge on Infrastructure support (On-prem Windows and Linux) is preferred.
Roles & Responsibilities
- Manage Application Support and Production Operations, ensuring high availability, reliability, and operational health of business-critical applications.
- Administer and support Azure-hosted applications, including platform configuration, application servers, deployments, security patching, and vulnerability remediation.
- Monitor application performance and availability using Azure Monitor, Application Insights, Log Analytics, Splunk, Dynatrace, AppDynamics, or Grafana.
- Lead incident management, problem management, troubleshooting, and Root Cause Analysis (RCA), driving timely resolution and preventive actions for production issues.
- Support DevOps deployments and infrastructure operations across Azure and on-premises Windows/Linux environments while maintaining security and compliance standards.