Job Description
Job DescriptionOur client, a real estate investment, development and management company focused on multi-family and real estate tech is seeking a highly skilled and experienced Maintenance Supervisor to oversee the maintenance operations of their residential portfolio. This role requires a hands-on supervisor who can effectively lead a team of maintenance technicians, manage an ecosystem of maintenance tasks, vendor relationships, resident relations, and ensure the efficient operation of properties. The Maintenance Supervisor will oversee a team of maintenance technicians, who are almost entirely field based. The Maintenance Supervisor will spend a portion of their time in the field providing support and oversight to technicians, but the majority of their time will be spent on-site at HQ, managing the team dedicated to the field, as well as working alongside the property operations leadership team to build and improve existing policies and processes. Our client's business model is fairly unique, so this position represents a crucial part of our residents experience and puts a friendly face on the company.
ResponsibilitiesTeam Leadership Supervise, train, and mentor a growing team of maintenance techniciansSchedule and assign work orders, ensuring timely completion and quality standardsConduct performance evaluations and provide constructive feedbackFoster a positive and collaborative team environment
Maintenance OperationsOversee and assist with performing all preventative and reactive maintenance tasksManage and prioritize work orders, ensuring efficient allocation of resourcesConduct regular inspections of facilities to identify and address maintenance needsMaintain accurate records of maintenance activities, inventory, and equipment
Vendor ManagementSource and manage relationships with external vendors for specialized maintenance servicesNegotiate contracts and ensure vendor compliance with quality and safety standardsMonitor vendor performance and resolve any issues that may ariseResident/Tenant RelationsRespond to resident maintenance requests in a timely and professional mannerMaintain positive relationships with residents, addressing concerns and ensuring satisfactionCommunicate effectively with residents regarding maintenance schedules and updates as neededProject ManagementPlan, coordinate, and execute maintenance projects, including under $15,000 in valueManage project budgets, timelines, and resourcesEnsure projects are completed on time and within budgetSafety and ComplianceEnsure compliance with all safety regulations and company policiesConduct safety training and promote a safe work environmentMaintain accurate records of safety inspections and incidentsFinancial ManagementAssist in budget creation and adherenceTrack and control maintenance expensesQualifications
- 5-7 years of experience residential or retail maintenance, in particular across a portfolio of 100+ units
- Previous management experience required
- Ability to manage multiple priorities and work under pressure.
- Experience in project management
- Ability to be flexible with work schedule and open to working (or being on-call) some weekends as business requires
- Excellent leadership and team management skills.
- Strong communication and interpersonal skills.
- Familiarity with property management software
- Basic knowledge of Massachusetts home improvement codes and regulations
- Motivated to develop a strong understanding of various skilled trades, such as carpentry, HVAC, plumbing, and electrical
- Experience using Google Suite and motivated to adopt new and emerging technologies
- Must be comfortable driving around Boston
- A vehicle is not required for this position but a plus
- A valid driver's license, a clean driving record, and proof of insurance are required
- High school diploma or equivalent
Compensation 90-110K range