Job Description
Job DescriptionDescription:
The IT Manager is responsible for overseeing the Credit Union’s information technology operations, ensuring the stability, security, and scalability of all IT systems. This role supports day-to-day operations while aligning technology initiatives with business objectives, regulatory requirements, and member service expectations.
The IT Manager serves as both a strategic partner and hands-on leader, managing vendors, infrastructure, cybersecurity, and IT staff while ensuring compliance with NCUA regulations and industry’s best practices.
RESPONSIBILITIES
Leadership & Strategy
• Develop and execute the Credit Union’s IT strategy in alignment with organizational goals and regulatory requirements.
• Serve as a trusted advisor to senior leadership on technology risks, opportunities, and investments.
• Lead, mentor, and evaluate internal IT staff and/or managed service providers.
Infrastructure & Systems Management
• Oversee core IT infrastructure including networks, servers, endpoints, cloud services, and telecommunications.
• Ensure high availability, performance, and disaster recovery for all critical systems.
• Manage upgrades, patches, and system enhancements with minimal operational disruption.
Cybersecurity & Risk Management
• Design, implement, and maintain information security controls consistent with NCUA, FFIEC, and industry standards.
• Lead cybersecurity initiatives including user access controls, incident response, vulnerability management, and vendor risk assessments.
• Support audits, exams, and documentation related to IT and information security.
Vendor & Project Management
• Manage third-party IT vendors, contracts, and service-level agreements.
• Lead IT projects including system implementations, integrations, and process improvements.
• Ensure projects are delivered on time, within scope, and within budget.
Compliance & Documentation
• Maintain IT policies, procedures, and documentation required for regulatory examinations.
• Ensure compliance with data privacy, cybersecurity, and business continuity requirements.
- Coordinate closely with internal stakeholders during audits and regulatory exams.
Member & Staff Support
- Ensure timely and effective resolution of IT issues impacting staff productivity and member service.
- Support technology solutions that enhance member experience and operational efficiency.
Requirements:
• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 5–8 years of progressive IT experience, including leadership or management responsibilities.
• Banking/credit union, financial services, or highly regulated environments experience is preferred.
• COCC experience is preferred.
• Strong knowledge of network infrastructure, cybersecurity, and enterprise systems.
• Experience managing IT vendors and outsourced service providers.
• Experience working in a credit union or community financial institution.
• Knowledge of NCUA, FFIEC, GLBA, and SOC reporting frameworks.
• Relevant certifications (CISSP, CISM, PMP, ITIL, or similar) strongly preferred.
• Experience with disaster recovery planning and business continuity testing.
• Strategic thinking balanced with hands-on execution
• Strong risk and security mindset
• Excellent communication with technical and non-technical stakeholders
• Project management and vendor oversight
• High integrity and confidentiality awareness