Job Description
Job Description
Job Summary
We are seeking a new Front Desk Receptionist/Treatment Coordinator to join our team. The ideal candidate will be the first point of contact for our company, providing administrative support and ensuring excellent customer service.
Responsibilities
As a Dental Front Desk Receptionist, you will be responsible for scheduling appointments, collecting payments at the time of service, verifying insurance coverage, answering patient inquiries, and assisting with treatment planning. You will play a vital role in fostering a patient-centered, collaborative culture within our practice.
Key Responsibilities:
- Deliver an exceptional patient experience.
- Assist patients with understanding and presenting treatment plans.
- Educate patients about their insurance benefits and offer payment solutions, including third-party financing.
- Schedule appointments based on clinical needs.
- Collect copayments and confirm insurance coverage.
- Confirm and reschedule appointments as necessary.
- Follow up with patients regarding missed, canceled, or upcoming appointments.
- Various office duties as assigned by Practice Management.
- Perform other duties such as scanning, updating patient demographics, maintain clean and inviting atmosphere of reception check-in/out areas
Qualifications:
- At least one year of experience in a dental front desk role required.
- Familiarity with Opendental is a plus.
- Knowledge of dental terminology and procedures.
- A positive, collaborative attitude and strong communication skills with both team members and patients.
- Understanding and adherence to HIPAA and the HITECH Act of 2009.
We are willing to train, Basic knowledge of all clinical procedures including terminology needed.
Compensation based on experience. Monday through Thursday schedule with 2 1/2 day Saturdays per month.
Job Type: Full-time
Benefits:
- Paid Vacation Time (PTO)
- Paid Holidays
- Free Dental Care
- Free Parking
Schedule:
- M-Th
- Rotating weekends
Experience:
- Dental Receptionist or assisting: 1 year (Required)
Ability to Relocate:
- Peabody, MA 01960: Relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Benefits:
- Employee discount
- Paid time off
Work Location: In person