Job Description
Job Description
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Cambridge, MA. This role involves providing comprehensive technical support for end-users, including both traditional desktop services and advanced cloud-related tasks within Azure. The ideal candidate will possess a strong background in Windows environments and demonstrate exceptional customer service skills while addressing a variety of technical challenges.
Responsibilities:
• Deliver onsite technical support to resolve end-user issues efficiently and effectively.
• Manage and resolve escalated support tickets, ensuring timely solutions.
• Provide assistance with both traditional desktop support tasks and advanced cloud services within Azure.
• Perform software installation, uninstallation, and troubleshooting on approved applications.
• Offer onboarding and offboarding support for employees, including device setup and account management.
• Maintain and support conference room equipment and audiovisual systems.
• Troubleshoot and resolve printer-related issues, including network, multifunction, and label printers.
• Administer and manage Active Directory accounts, ensuring proper access and security.
• Utilize tools such as Intune, Defender, and other Microsoft technologies to enhance system performance and security.
• At least 3 years of experience in desktop support or a related technical role.
• Proficiency in Windows 10 and 11 operating systems.
• Hands-on experience with Microsoft Office 365 and Active Directory management.
• Familiarity with Azure Active Directory and cloud-based services.
• Knowledge of desktop imaging and hardware troubleshooting.
• Experience with audiovisual equipment and conference room support.
• Strong problem-solving skills and ability to provide excellent customer service.
• Competence in using tools such as Intune, Defender, Duo, and other Microsoft technologies.