Job Description
Job Description
162368 Practice Assistant- Administrative, Wellesley, MA, 3 Months contract
Sigma, Inc. is looking for Practice Assistant- Administrative to work onsite with Beth Israel Lahey Health Hospital in Wellesley, MA.
Shift : 08:00 AM - 05:00 PM EST M-F
The Practice Assistant provides essential administrative support and patient care assistance in a specialty medical practice. This role supports efficient clinic operations, ensuring smooth patient flow and excellent service delivery in a fast-paced healthcare setting.
Schedule:
- Monday – Friday, 8:00 AM – 5.00 PM
- Must be separated from BILH (Beth Israel Lahey Health) for at least 6 months to be eligible for this role
Job Summary :
Directs patient access to the practice by answering, screening and processing a high volume of incoming calls in a dedicated call center.
Required Qualifications :
- Answers, screens and processes a high volume of calls in a professional manner.
- Utilizes and adheres to the phone scripts and guidelines for triaging calls.
- Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed.
- Utilizes centralized scheduling system and software applications to schedule appointments.
- Verifies and updates patients' demographic information and transfers to registration for update as needed.
- Obtains necessary referrals for scheduled visit and documents in system.
- Document appropriate payer information, including worker's compensation and auto liability.
- Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes from other providers, required preparation and protocol for diagnostic tests and procedures.
- Coordinates and interprets multiple data sets required for efficient scheduling of office visits, diagnostic tests and procedures.
- Coordinates availability of professional services for maximum cost effective utilization of staff, space, equipment and optimal timing for patients and providers.
- Addresses scheduling problems and concerns with manager to resolve issues.
- Records and forwards accurate messages to providers and staff.
- Triages calls for urgent information or services to appropriate staff.
- Responds to requests for information or assistance within scope of knowledge and authority.
- Resolves and responds to provider email requests in an efficient and professional manner.
Requirements :
- High School diploma or GED required. Associate's degree preferred.
- 1-3 years related work experience required.
- Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
- Knowledge of medical terminology