Job Description
Job DescriptionWe are looking for a detail-oriented and proactive Project Assistant to join our team in Middleton, Massachusetts. This is a Contract-to-permanent position, offering an excellent opportunity to contribute to project success while working closely with cross-functional teams. The ideal candidate will have strong organizational skills and a customer-focused approach, ensuring smooth project operations and timely communication.
Responsibilities:
• Provide clients with accurate product availability and lead time details.
• Process and manage project-related sales orders efficiently.
• Verify the accuracy of all sales orders to ensure proper fulfillment.
• Coordinate with sales and engineering teams to address project-related needs.
• Utilize supply chain reports to establish estimated shipping dates and communicate these to customers.
• Collaborate with production and supply chain teams to monitor product timelines and share updates with clients.
• Review open orders weekly to ensure deadlines are met and inform customers of any potential delays.
• Partner with the shipping department to manage logistics and provide tracking information to customers.
• Follow established procedures for returns and notify product managers of defective product returns.
• Participate in training sessions and workshops to enhance product knowledge.• Minimum of 2 years of experience in a similar role.
• Strong skills in managing timelines and ensuring project schedules are met.
• Proven ability to deliver excellent customer service.
• Familiarity with customer service software and tools.
• Effective communication skills for client and internal team interactions.
• Ability to collaborate across departments to support project goals.
• Detail-oriented with the ability to manage multiple tasks simultaneously.
• Experience in handling logistics and coordinating shipping processes.