Job Description
Job Description
Bay State Physical Therapy, a leading provider of outpatient physical therapy in the Northeast, is seeking a Front Desk Receptionist to join our team. Full time - 40 hours per week. In this role, you will be the front office point person, handling scheduling and day-to-day workflow. You will oversee the check-in/out process, ensuring it’s fast, friendly, and accurate, and you will act as the go-to for insurance verifications, authorizations, and co-pay collections. You’ll be the engine that keeps our clinic running smoothly and ensures every patient feels seen and heard. Our Fall River clinic is built around an experienced, collaborative clinical team that truly feels like family – often referred to as the Friver Family and Friver Forever. We foster a supportive, close-knit environment where clinicians work together, learn from one another, and enjoy coming to work each day. We operate as a dual-discipline clinic offering both physical therapy and chiropractic care, creating a well-rounded, team-based approach to patient treatment. In addition to orthopedic physical therapy, we proudly offer pelvic floor services, allowing our clinicians to treat a wide range of patient needs and grow their skill sets in meaningful ways.
We’re conveniently located in the SouthCoast Marketplace, surrounded by a grocery store, shopping, and great restaurants.
What You'll Do
- Welcome patients and provide outstanding customer service
- Answer phones and assist with scheduling appointments
- Verify insurance benefits and explain patient financial responsibilities
- Manage patient intake forms and maintain accurate records
- Coordinate referrals, authorizations, and insurance approvals
- Support clinic operations and maintain efficient schedules
- Assist with billing, payments, and administrative tasks
What We're Looking For
- Experience in a medical office, healthcare setting, or front desk role required
- Knowledge of insurance verification and patient financial responsibilities preferred
- Strong communication and customer service skills
- Excellent organization and attention to detail
- Ability to multitask in a fast-paced environment
Why Join Us?
- Supportive, team-oriented culture
- Opportunities for career growth and professional development
- Meaningful work that helps improve patients' lives every day
- Collaborative environment where teamwork and patient care come first
Bay State Physical Therapy is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.
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