Job Description
Job Description
The Medical Record Data Entry Clerk plays a vital role in maintaining accurate and confidential medical records while supporting smooth customer service and order processing within small to medium-sized teams. Reporting to the Customer Service Manager or Team Lead, this role involves data entry, inquiry resolution, and effective communication primarily through phone and email. The position offers growth opportunities in handling electronic health records, medical terminology, and collaboration in a fast-paced healthcare environment with occasional to frequent travel.
Responsibilities
- Enter and maintain accurate medical records and data
- Support customer inquiries and resolve complaints efficiently
- Process orders related to medical services or products
- Communicate effectively via phone, email, and CRM systems
- Demonstrate thorough knowledge of medical terminology and products
- Collaborate with team members to ensure data integrity and service quality
- Manage confidentiality and adhere to healthcare compliance standards
- Apply strong problem-solving and time management skills
Preferred Qualifications
- Entry-level experience in medical data entry
- High school diploma or equivalent
- Familiarity with medical terminology and electronic health records (EHR)
- Experience with data entry and CRM software
- Attention to detail and confidentiality management