IT On-Site Support Specialist I

Job Description

Job Description

Overview

The IT On-Site Support Specialist I provides first-level technical support for end users at company locations. This role focuses on troubleshooting hardware, software, and basic network issues, ensuring timely resolution of IT incidents, and delivering excellent customer service. The position is ideal for entry-level IT professionals looking to build hands-on experience in a corporate or enterprise environment.

Responsibilities

• Provide on-site technical support for desktops, laptops, printers, mobile devices, and peripherals
• Troubleshoot and resolve basic hardware, software, and operating system issues (Windows/macOS)
• Install, configure, and maintain computer systems and standard applications
• Respond to IT support requests via ticketing system, phone, and in person
• Escalate complex issues to Tier II or Tier III support as needed
• Assist with user account management (password resets, access requests, MFA support)
• Support basic network connectivity issues (Wi-Fi, VPN, Ethernet)
• Perform equipment setup, moves, adds, and changes (MACs)
• Document incidents, resolutions, and procedures in the ticketing system
• Follow IT policies, security standards, and best practices
• Provide courteous and professional customer service to all users

Qualifications

Required Qualifications

• Associate degree in Information Technology or related field or equivalent work experience
• 0–2 years of IT support or help desk experience
• Basic knowledge of Windows and/or macOS operating systems
• Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, Office apps)
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
• Strong communication and customer service skills
• Ability to work independently and manage multiple tasks

Preferred Qualifications

• CompTIA A+ or similar entry-level IT certification
• Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.)
• Basic Active Directory or Azure AD experience
• Familiarity with imaging tools and endpoint management systems

Physical & Work Requirements

• Ability to lift and move IT equipment up to 40 lbs
• Ability to work on-site during standard business hours (with occasional after-hours support if required)
• Frequent walking, standing, and desk work

The compensation for the position ranges from $25.38 - $38.08 an hour