Job Description
Job Description
REPORTS TO
Chief Clinical Officer
MANAGEMENT RESPONSIBILITY FOR
Education and Training Team
ABOUT THE POSITION The Senior Director of Education & Training will lead the education and training function across the organization. This branch of the organization serves to educate both internally and externally about suicide prevention, intervention and postvention through training, workshops and community events. These are provided for any group, including, but not limited to youth, adults, and older adults. Internal training includes oversight of helpline training for all of our crisis programs. Workshops occur in a variety of settings, such as schools, corporations, non-profit organizations, and many others.
The Senior Director's role is to oversee this department, ensuring programmatic leadership to its staff, as well as develop new training and curriculums that reflect best practices in suicide prevention, intervention and postvention and help Samaritans reach new audiences.
KEY RESPONSIBILITIES
Strategic Leadership
- Develop and implement the organization's training strategy to support suicide prevention, intervention and postvention goals, and service delivery standards
- Identify emerging trends, research, and evidence-based practices in suicide prevention, intervention and postvention and integrate them into training programs
- Collaborate with leadership to align training initiatives with organizational objectives and funding requirements
- Develop and implement plans and objectives for the department in an effective and innovative fashion
Education & Training
- Plan and design curricula for educational programs for varied audiences; research and define educational goals, objectives, and methodologies to meet program goals and best practices in mental health and suicide prevention, intervention and postvention
- Ensure training content is trauma-informed, culturally competent, and compliant with relevant regulations and guidelines (e.g., national suicide prevention standards, accreditation requirements)
- Deliver and train the team to deliver high-impact training sessions and presentations when needed, in-person and virtually
- Develop and implement initiatives to target specialized populations, geographic communities, and the adaptation of curriculum for different groups
- Lead efforts to have Samaritans training materials approved by the Best Practices Registry at the Suicide Prevention Resource Center
Operations
- Participate as a senior member of the agency's program management team
- Oversee daily operations of the education and training team
- Must be able to evaluate problems accurately and resolve conflict by displaying good, sound judgment
- Assess and report progress to leadership team, senior leadership team, and Board of Directors in meeting department objectives
- Manage department staffing needs (e.g. interviewing, hiring, new hire and ongoing training, annual evaluations, etc.)
- Participate in budget development and monitoring of expenses
Quality Assurance & Evaluation
- Establish and monitor training quality standards, including pre/post evaluations, participant feedback, and performance metrics.
- Ensure ongoing improvement of training methods and materials based on evaluation results and new research
- Enhance virtual programs and seek out adequate technology to support all aspects of programming
- Maintain compliance with external regulations and internal policies
- Maintain up to date certification in evidence-based practices and programs
Management
- Supervise and mentor training staff, contractors, and volunteer trainers
- Strong understanding of HR practices related to hiring, effective supervision, and
- Build trainer capacity through coaching, professional development, and performance feedback
Stakeholder Engagement
- Maintain relationships with partner organizations, funders, and community stakeholders to expand training reach and impact
- Represent the organization at conferences, coalitions, and public events
Community Relations & Communication
- Serve as a representative for Samaritans in the community
- Establish, maintain and foster partnerships with relevant agencies and organizations
- Facilitate communication and maintain relationships with stakeholders, promote awareness of community education programs and services
- Establish Samaritans as a thought leader in the field of suicide prevention through participation in conferences, papers, presentations etc.
REQUIREMENTS
- Some travel for workshops, trainings, and industry related conferences
- Lifting/ moving of supplies and being outdoors, sometimes in inclement weather, for events
- Flexibility in working hours appropriate to meet organizational goals is required
- Successfully complete Samaritans' internal trainings including all helpline training for crisis programs
- Other duties as assigned by supervisor
KEY QUALIFICATIONS
- Minimum of seven years of professional experience in a social service agency
- Minimum five years of professional and managerial experience in the mental health field with a focus in curriculum design and delivery required
- Master's degree in education, public health, human services or a related field preferred
- Proven background managing large teams in high stakes environments
- Familiarity and experience with helpline operations and metrics
- Knowledge of the field of suicide prevention, intervention and postvention
- Knowledge of curriculum development and theory
- Ability to work with sensitive information and maintain confidentiality
- Strong communication skills, including the ability to make effective and persuasive presentations to communities, volunteers, staff, industry peers, board members, donors and others as required
- Adept at interacting with others in person, over the phone, on zoom, or via email
- Resolves conflicts and internal issues appropriately, ability to provide difficult feedback
- Proficiency in Word, Excel, and PowerPoint required
- Experience with Salesforce preferred
- Strong analytical thinking and organizational skills
- Detail oriented and able to accomplish tasks within prescribed time frames
SALARY & BENEFITS
The salary range for this position is $104,000.00– $120,000.00 annually and will be determined based on experience and skill set.
- Employer matched 401(k) Plan (Safe Harbor Match- 100% up to 3%, plus 50% from 3-5%).
- Short and Long-Term Disability coverage as well as Life Insurance- Premium paid by Samaritans.
- Life Insurance coverage on individual employee benefit of 2x salary up to $100,000 max.
- Health (85% of premium covered by Samaritans for individual plan), Dental (90% of premium covered by Samaritans for individual plan) and Vision insurance
- Healthcare FSA and Childcare DCA, Commuter Benefits and Employee Assistance Program