Job Description
Job DescriptionIntake Specialist
Our client, a nonprofit organization, is looking to add a 4-month temporary Intake Specialist to their team in Boston, MA. This role offers a unique opportunity to contribute to programs that help young people stay in school, prepare for careers, and build a foundation for future success. If you have strong communication skills, a friendly demeanor, and a desire to serve others, we want to hear from you!
Compensation: $23 per hour*
*salary listed not guaranteed – potential offers vary based on experience level, qualifications, and internal equity and may be outside of this range.
Applicants must be able to work onsite 5 days per week in Boston to be eligible for this position.
Responsibilities:
- Serve as the first point of contact for front desk, delivering excellent customer service and answering general intake questions.
- Manage the main phone line and shared email inbox, routing calls/emails appropriately and responding to routine inquiries.
- Collect, enter, maintain, and report accurate intake data/records for new participants; track inquiries and applicants.
- Support the intake/enrollment process by gathering required documentation, following up on missing items, and maintaining eligibility files (including prep for funder submissions as needed).
- Provide general administrative/office support (mail, supplies, upkeep of lobby/common areas) and assist with other related duties as assigned.
Requirements:
- Associate’s degree in education or a related field preferred.
- Up to 12 months of relevant experience in an administrative or support role.
- Excellent attention to detail and organizational skills.
- Proficiency with electronic databases and spreadsheets.
- Strong interpersonal skills, with the ability to communicate effectively with diverse populations.
- Bilingual abilities in Spanish highly preferred.
- Reliable, friendly, and open communicator with excellent customer service skills.
Our Commitment to Diversity, Equity & Inclusion
The Hollister Group is an equal opportunity employer. We welcome and encourage applications from under-represented people in their respective occupations or positions.
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Pandologic. Keywords: Health Service Coordinator, Location: Boston, MA - 02108 , PL: 603323579