Job Description
Job Description
About Company:
"A World of Opportunities"
Committed to an industry that combines innovation and responsibility, we embody our slogan on a daily basis: "A World of Opportunities". Trust, Reputation, Integrity and Rise are strong values that make up Clayens' DNA!
About the Role:
The Junior IT Technician provides first-line technical support to employees, ensuring that workstations, peripherals, network access, and business applications operate smoothly and efficiently. This role is ideal for someone at the beginning of their IT career who enjoys troubleshooting, solving technical problems, and supporting users in a dynamic environment. The successful candidate will play an important role in the ERP deployment project across North America, providing on-site IT support to facilitate implementation and ensure a smooth transition.
Responsibilities:
- Provide first-level support (in person, by phone, email or ticketing system) for hardware, software and network issues.
- Log, prioritize, track and close tickets in the helpdesk tool, escalating complex issues to senior staff when needed.
- Install, configure and maintain desktops, laptops, printers, scanners and other peripherals.
- Set up new user accounts, permissions and email in Active Directory / Microsoft 365, and handle onboarding and offboarding of equipment.
- Support the ERP deployment
- Perform basic network tasks: checking cabling, switches, Wi-Fi access and VPN connectivity.
- Maintain the IT asset inventory and keep documentation and knowledge-base articles up to date.
- Assist with IT projects such as equipment rollouts, migrations and upgrades.
Minimum Qualifications:
- Diploma or degree in IT, computer science or a related field (or equivalent practical experience).
- 0–2 years of experience in a helpdesk, support or IT technician role (internships count).
- Working knowledge of Windows 10/11 and Microsoft Office / Microsoft 365.
- Basic understanding of networking (TCP/IP, DHCP, DNS, Wi-Fi).
- Familiarity with Active Directory and ticketing systems is a plus.
- Strong communication skills to effectively assist end-users and collaborate with team members.
- Methodical problem solving and attention to detail.
- Ability to prioritize and work in a team.
- Eagerness to learn and grow within the IT team.
- Willingness and flexibility to travel extensively across the United States to support ERP deployment activities at various locations.
Preferred Qualifications:
- Experience with popular ERP platforms such as SAP, Oracle, Microsoft Dynamics, or NetSuite.
- Certifications related to IT support or ERP systems (e.g., CompTIA A+, Microsoft Certified: Dynamics 365 Fundamentals).
- Knowledge of SQL and database management to assist with data-related tasks.
- Understanding of networking fundamentals and security best practices.
- Prior experience in a manufacturing or distribution environment supporting ERP solutions.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Must be able to travel as needed, up to 50% of the time.