Job Description
Job Description
GMH Communities, Headquartered in Philadelphia, PA, is a dynamic real estate company specializing in the acquisition, development, and management of exceptional living communities throughout the United States. Our student living sector provides our residents with leading-edge amenities, community spaces, and apartments to maximize their college experience.
Job Description:
The Resident Service’s Manager reports to the General Manager with their primary responsibilities including supporting the efficient operation of the property, collecting and posting of rent and much of the property accounting, outstanding customer service, and superb resident relations. The Resident Manager will be a team player that is willing to help in different facets of the property operations; this includes, but not limited to leasing, marketing, and event coordination.
Responsibilities:
- Have a strong knowledge of the resident database, accounts receivable, and accounts payable
- Develop and maintain productive relationships with vendors and contractors
- Ensure timely payments of invoices & delinquency policies are followed
- Participate in the daily operations of the property
- Collect all rent, post rent, take action on delinquent rent
- Assist in the posting and paying of invoices as necessary
- Assist with leasing activities and lease execution, resident retention events and endeavors
- Assist in Maintenance follow-ups
- Thorough knowledge of office applications and company policies
- Assist in resolution of resident conflicts
- Assist the Leasing Manager with leasing renewals and securing new leases
- Assist the Leasing Manager with processing leases, completing leasing files, and ensuring all corresponding paperwork/data is accurate
- Assist with leasing events and activities
- Participate in resident retention initiatives
Qualifications:
- Bachelor degree strongly preferred, high school diploma required
- 2 years’ experience in various positions in a residential rental community or hospitality industry is preferred
- Leasing experience, preferred
- Passion for events and marketing
- Proven proficiency in areas of property management operations and leadership
- Strong financial, organizational, analytical and decision-making skills
- Strong internet, Microsoft Office, word processing and spreadsheet skills
- Basic knowledge of Social Media and online presence
- Must have excellent communication and people skills, and a passion to serve
Benefits:
- 401(K) Matching Program
- Health, Dental, and Vision Insurance
- Paid Time Off
Visit our new website https://www.gmhcommunities.com/
GMH Communities is an Equal Opportunity Employer
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