Job Description
Job Description174818 Practice Assistant – Administrative
Location: Lexington, MA (Onsite)
Duration: 3-Month Contract
Schedule: Monday–Friday | 8:30 AM – 5:00 PM
Company: Sigma, Inc.
Practice Assistant – Administrative | Epic | Patient Registration | Customer Service | Lexington, MA
Sigma, Inc. is hiring an experienced Practice Assistant – Administrative for a 3-month onsite contract supporting a Beth Israel Lahey Health (BILH) Primary Care location in Lexington, Massachusetts.
We are seeking a customer-focused healthcare administrative professional with experience in Epic, patient registration, appointment scheduling, insurance verification, and front desk operations. This role is ideal for candidates with exceptional communication skills and a passion for delivering outstanding patient care.
Eligibility Requirement: Candidates must have been separated from Beth Israel Lahey Health (BILH) for at least 6 months to be considered.
Key Responsibilities
- Greet patients and provide exceptional front desk customer service
- Verify patient demographic and insurance information during check-in
- Schedule patient appointments using the Epic scheduling system
- Answer and triage high-volume inbound calls professionally
- Follow established phone scripts and scheduling protocols
- Determine appropriate appointment types, providers, and urgency levels
- Obtain and document referrals and insurance authorizations
- Update patient records and demographic information
- Coordinate scheduling for office visits, diagnostic testing, physical therapy, occupational therapy, and radiology services
- Educate patients regarding appointment preparation and required documentation
- Record and forward accurate messages to providers and clinical staff
- Respond to provider requests and emails promptly
- Escalate urgent patient concerns to the appropriate clinical team
- Maintain patient confidentiality and HIPAA compliance
- Support efficient clinic operations through accurate documentation and scheduling
Required Qualifications
- Previous experience as a Practice Assistant, Medical Receptionist, Patient Service Representative, Medical Administrative Assistant, or Front Desk Coordinator
- Epic EMR/EHR experience (Required)
- Strong customer service and patient interaction skills
- Experience with:
- Patient registration
- Appointment scheduling
- Insurance verification
- Demographic updates
- Referral coordination
- Ability to manage high-volume phone calls
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Proficiency with Microsoft Office and healthcare scheduling systems
- Ability to work independently in a fast-paced medical office
Preferred Experience
- Primary Care or Multi-Specialty Clinic experience
- Experience with Physical Therapy, Occupational Therapy, or Radiology scheduling
- Medical office front desk experience
- Knowledge of medical terminology
- Experience with insurance authorization and referral processing
Schedule
- Monday – Friday
- 8:30 AM – 5:00 PM
- 100% Onsite
- Lexington, Massachusetts