Senior IT Project Engineer

Job Description

Job Description

Location:

Hybrid- this role involves frequent onsite travel, within a roughly 50-mile radius of Newington, NH (must live locally). Occasionally, travel to other locations across the country may also be required. Otherwise, the individual in this position has the option to work remotely or at the Daystar office when not onsite.

Position Summary:

The Project Engineer will act as a primarily onsite-based resource, responsible for the implementation of technology projects for Daystar clients, including the preparation and installation of both new hardware and software. This role involves reviewing design plans, creating project plans, execution, documentation, and configurations. The Project Engineer works in alignment with these plans to fulfill all aspects of a project, while actively partnering with Proactive Operations Specialists achieve project objectives. The individual in this role must exhibit a team-player mindset that champions company core values and actively contributes to enhancing organizational culture. They must also possess a “do‐what‐it‐takes” attitude, demonstrating proactivity, time management, adaptability, and efficiency in resolving issues that may arise throughout a project.

Primary Responsibilities:

• Participate in daily team huddles from 8:30am- 8:40am and Friday Noise Reduction meetings from 8:00am- 8:30am.
• Plan and execute complex server, network, and security projects.
• Create project plans per previously designed and approved Statements of Work (SOWs) to accurately break down project action items, required resources, time investments, client impact and notes for coordination.
• Participate in kick-off communication and meetings with the Proactive Operations Specialist and client to review project plans, answer technical questions and concerns.
• Efficiently communicate with projects stakeholders throughout the entire timeline of a project, to raise red flags, provide status updates and ensure that the team is meeting expectations.
• Track daily work through time and notes entries, meticulously recording billable utilization via the timesheet system. Use this data to provide weekly project health metrics.
• Review and update documentation and configuration updates per project, ensuring that Network diagrams, VLAN and Switch, VM Provisioning and Daystar toolsets are up to date.
• Participate in Post Project Review meetings to discuss feedback from client project surveys and internal lesson learned.
• Take part in the creation, implementation, and maintenance of all department best practices, protocols, and standard operating procedures.
• Provide training on new products with a specific focus on outcomes and how they will enhance the company.
• Act as subject matter expert and support internal teams, such as Help Desk, Centralized Services and Technical Alignment with escalated matters.
• Participate in on-call rotation for after-hours support every other month for an entire week, outside of business hours (Monday-Friday, 8:30am-5:00pm), while also acting as an escalation resource outside of the scheduled on-call rotation week.
• Stay current with emerging technologies and best practices in the IT industry.

Examples of Project Work:

• Build or improve physical and virtual servers for optimal performance and security.
• Set-up or upgrade network devices such as switches, access points, and firewalls to ensure reliable and safe connectivity.
• Implement Microsoft Office 365 solutions such as email migrations, OneDrive/SharePoint usage, Teams collaboration, multi-factor authentication, password reset self-server and more.

Qualifications:

• Excellent diagnostic and problem-solving skills with software, OS, and hardware.
• End user desktop (Windows 10 and 11) and server (Windows Server OS 2012 - 2025) support.
• Dell Laptop/Desktop experience.
• Microsoft 365 stack and Entra ID experience required.
• A+ or Network+ Certification desirable.
• VMware ESXi experience is desirable.
• ITGlue and ConnectWise Manage and SmartSheets experience are desirable.
• Strong documentation skills and ability to follow established processes and procedures to ensure accurate and thorough documentation of technical solutions, configurations, and troubleshooting steps.
• Ability to multitask, operate under pressure, and meet tight deadlines.
• Excellent written and verbal communication skills, with the ability to build and maintain relationships with clients and be able to articulate ideas clearly and concisely.
• Maintains a high level of integrity including the ability to handle extremely sensitive and confidential information.
• Work collaboratively and efficiently as a team member to meet or exceed team goals.
• Possess a positive attitude, a strong work ethic, and a willingness to learn and grow with the role.

The ideal candidate will share a passion for our company values and a desire to join a team that is dedicated to each other, our clients, and our communities.

DAYSTAR VALUES

Our Why: To positively impact and empower people, process, and organizations.

INTEGRITY

• We own our performance and follow process.
• We respect others' time.
• We are reliable and do what we say we will do.
• We do the right thing even when it is hard.
• We communicate with honesty and transparency.

EMPOWERMENT

• We respond to mistakes without blame but with a growth-mindset.
• We seek to learn from our mistakes.
• We will share our knowledge to help others grow.
• We take the initiative to grow professionally.
• We will coach / guide teammates instead of taking over.

BALANCE

• We proactively support and manage work-load spikes.
• We will encourage all employees to take time off.
• We will cultivate healthy boundaries to support work / personal balance.
• We utilize / develop healthy habits to reduce stress.

EXCELLENCE

• We follow and improve process and documentation.
• We create the best possible client experience.
• We cultivate optimism and focus on positive interactions and outcomes.
• We look for ways to innovate, improve process, and create efficiency.

PARTNERSHIP

• We listen to understand and meet our client’s needs.
• We actively look for opportunities to help our team.
• We look for ways to support and recognize our partners.
• We face conflict in a productive and empathetic way.
• We work as ONE in every (partner) engagement.

Company DescriptionDaystar is a managed services provider and technology alignment integrator for small to midsized businesses. Because all businesses deserve smart, secure, and reliable technology support and guidance, we developed a business-aligned IT support platform, Daystar Direct. Our service helps businesses grow, create new efficiencies, and reduce cyber security risks.

Daystar exists to help small to mid-sized businesses succeed. After two decades in the technology industry, we understand the dynamics of change. We embrace it and hope to help others in their journey as well.

Located in Newington, NH, Daystar was founded in 2000. The company is family-owned and operated by brothers Keith, Dan, and Eric Bamford. For more information on Daystar, please visit www.daystarinc.com.

Company Description

Daystar is a managed services provider and technology alignment integrator for small to midsized businesses. Because all businesses deserve smart, secure, and reliable technology support and guidance, we developed a business-aligned IT support platform, Daystar Direct. Our service helps businesses grow, create new efficiencies, and reduce cyber security risks. \r\n\r\nDaystar exists to help small to mid-sized businesses succeed. After two decades in the technology industry, we understand the dynamics of change. We embrace it and hope to help others in their journey as well.\r\n\r\nLocated in Newington, NH, Daystar was founded in 2000. The company is family-owned and operated by brothers Keith, Dan, and Eric Bamford. For more information on Daystar, please visit www.daystarinc.com.