Job Description
Job DescriptionDescription:
Front Desk Agent Per Diem – Hilton Garden Inn Downtown Worcester
Join our dynamic team at the Hilton Garden Inn in downtown Worcester as a Front Desk Agent. We are seeking friendly, professional, and customer-focused individuals to provide exceptional service to our guests. This per diem position is to fill a 3pm - 11pm shift and is an opportunity to be part of a renowned hospitality brand committed to delivering memorable guest experiences.
Key Responsibilities:
- Greet and welcome guests upon arrival, ensuring a warm and professional first impression
- Check guests in and out efficiently using the hotel management system
- Handle guest inquiries, requests, and complaints with professionalism and courtesy
- Manage reservations, cancellations, and modifications accurately
- Provide information about hotel amenities, local attractions, and services
- Maintain the cleanliness and organization of the front desk area
- Assist with administrative tasks such as phone coverage and data entry
- Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction
- Follow all hotel policies and procedures to ensure safety and security
Skills and Qualifications:
- Previous experience in hospitality or customer service preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to work independently and as part of a team
- Flexibility to work a 3pm – 11pm shift on a per diem basis
- Proficiency in computer systems and reservation software is a plus
- Professional appearance and positive attitude
- Ability to handle stressful situations with tact and professionalism
At Hilton Garden Inn, we foster a welcoming and inclusive environment that values growth and development. Join us and be part of a team dedicated to creating memorable experiences for our guests while advancing your career in hospitality.
Requirements:
- ability to understand and work with property management system
- provide exceptional customer service
- provide service recovery when needed
- exhibit professionalism
- be punctual