SALES FLOOR MANAGER

Job Description

Job DescriptionBenefits:

• Employee discounts
• Paid time off

Northshire Bookstore is seeking a full-time Sales Floor Manager for our flagship Manchester, VT location.

The Sales Floor Manager is responsible for overseeing the sales floor and bookselling staff, and maintaining Northshire Bookstores outstanding reputation for customer service. The Sales Floor Manager reports to the Director of Retail Operations.

The Sales Floor Manager must set and maintain standards of excellence within all departments on the sales floor, ensuring a consistent and positive experience for our customers and employees. This role directly supervises our bookselling team and facilitates their ability to complete tasks in various roles, leading by example at all times.

The Sales Floor Manager also communicates with our buying, events, and receiving teams to maximize efficiencies and ensure optimal physical appearance and organization of merchandise and displays. They are responsible for interviewing, hiring and training new booksellers (including seasonal workers), and advise regularly on any sales floor coverage needs. Applicants must be familiar and comfortable with computer-based Point of Sale systems.

The Sales Floor Manager is the primary liaison between the bookselling team and other company personnel, and must use this position to ensure clear communication about sales goals and new initiatives to booksellers, as well as provide feedback from booksellers to other departments.

Regular work schedule includes weekends and holidays.

Responsibilities include:
Support, offer feedback, and facilitate management decisions
Train, supervise, and mentor bookselling staff
Direct bookselling staff on a daily basis, including task management, daily responsibilities and floor coverage
Actively demonstrate exceptional customer service
Ensure optimal sales floor appearance at all times
Provide hosting and bookseller team support for author and special events
Promote Northshire Member Rewards and other programs and initiatives
Create and manage the sales floor schedule, including time off requests, documenting absences and finding coverage when necessary
Interview and hire new booksellers
Ensure staff compliance with guidelines, procedures, and policies
Provide assistance and feedback on store policies, new initiatives, programs and ideas
Address employee issues in a timely and effective manner, documenting issues consistently and clearly
Communicate regularly with ownership on staff performance, both as a group and individually
Maintain awareness of sales goals (daily and otherwise) and continually look for ways to improve store performance and the customer experience
Other tasks as assigned

Qualifications:
3+ years retail management experience
Collaboration and conflict resolution skills
Ability to create systems and processes and delegate tasks
Excellent time management, organizational and multi-tasking skills
Ability to work in a fast-paced retail environment
Strong communication and problem-solving skills
Ability to act as both a supervisor and as part of a larger team
Ability to lift 40 pounds or more
Availability to work flexible hours - nights, weekends and holidays will be required
Experience with payroll and Point of Sale software (ADP and iMRCHNT preferred)
Proficiency with Google Workspace

Job Type: Full-time - 40 Hours per week

Compensation: Starting at $20/hr commensurate with experience

Benefits:
Paid time off
Employee discount

Work Location: Manchester Center, VT