Job Description
Contract To Hire Help Desk Openings (2) - Waltham MA (NO 3rd Party Recruiters)
Pay Range $25 to $27 per hour
Key Responsibilities
- Provide first-level technical support to home office staff and advisors, as well as their teams, across a broad range of systems, applications, and technical issues.
- Prioritize, triage, and manage incoming support requests, diagnosing and resolving technical problems in a timely manner.
Core Strengths and Skills
- Strong communication abilities, including professional phone etiquette, active listening, and effective follow-up.
- Proficient in troubleshooting Windows 10/11 operating systems and web browser issues from basic to advanced levels.
- Experienced with Microsoft Office Suite (2016, 2019, and Microsoft 365), including resolving functionality and connectivity issues; advanced knowledge of Microsoft Outlook, Exchange connectivity, and related protocols.
- Working knowledge of Active Directory, Azure, and domain-based environments.
- Skilled in supporting mobile devices, including iOS and Android platforms.
- Ability to diagnose and resolve TCP/IP networking issues, including problems involving printers, scanners, and other networked devices.
- Minimum of 3+ years of experience in a technical support or help desk role.
- CompTIA A+, Microsoft MD-100, or equivalent technical certification preferred.