Front Desk Receptionist

Job Description

Job DescriptionAbout Us:
Columbia Auto Body is a busy, customer-focused auto body shop in Raynham. We take pride in high-quality repairs and excellent service. We’re currently looking for a reliable and organized Front Desk Receptionist to help support daily operations and keep things running smoothly.

Key Responsibilities:

• Answer and direct incoming phone calls
  
  
• Greet and assist customers with professionalism and a positive attitude
  
  
• Receive and process parts and sublet invoices
  
  
• Update and maintain the customer list daily
  
  
• Track vehicles in and out of the shop and keep repair notes current
  
  
• Assist with insurance supplements and documentation
  
  
• Receive and record payments (insurance and customer)
  
  
• Request credits and manage returns when needed
  
  
• Contact insurance companies as necessary for updates, payments, or support
  
  
• Organize and maintain spreadsheets for tracking shop operations
  
  
• Provide general office support and help keep the front office organized
  
  

What We're Looking For:

• Previous front desk, office, or customer service experience (auto industry a plus)
  
  
• Strong communication and organizational skills
  
  
• Comfortable using a computer and learning shop management tools
  
  
• Reliable, detail-oriented, and a team player
  
  
• Able to multitask and work in a fast-paced environment
  
  

Job Details:

• Full-time position
  
  
• Competitive hourly pay based on experience
  
  
• Monday–Friday schedule (no weekends)
  
  
• Supportive team environment with room to grow