Job Description
Job DescriptionDescription:
About the Role:
Blodgett is seeking a skilled and customer-focused Tech Service Representative to provide technical phone support, equipment troubleshooting, and diagnostic assistance for our commercial oven product lines. Serving as a primary technical resource for field service technicians, Authorized Service Agencies (ASAs), and internal teams, this role helps diagnose electrical, gas, and mechanical issues over the phone—with rare field travel for specialized hands-on repairs or training as needed.
Requirements:
Key Responsibilities:
- Technical Phone Support & Diagnostics: Field incoming calls from field technicians, service agents, and commercial customers. Guide callers step-by-step through electrical schematics, gas pressures, control board diagnostics, and mechanical repairs.
- Cross-Departmental Support: Provide technical expertise to internal teams—including Manufacturing, Engineering, and Sales—to assist with product inquiries, field quality feedback, and operational coordination.
- Specialized Field Support & Training: Provide rare, occasional hands-on support in the field for complex equipment repairs, field audits, or technical training sessions as required.
- Documentation & Tracking: Maintain accurate records of technical calls, diagnostic steps, parts usage, and customer interactions in our ERP system (Infor CSI).
Qualifications and Essential Functions
- Technical Background: Experience or strong foundational knowledge in commercial foodservice equipment, HVAC, electrical diagnostics, gas systems, or mechanical equipment repair.
- Schematic Literacy: Ability to read and interpret electrical wiring diagrams, schematics, and technical service manuals.
- Communication Skills: Clear, professional verbal communication with the ability to explain complex technical troubleshooting steps logically over the phone.
- Systems Proficiency: Basic proficiency in Microsoft Office; experience with ERP systems (Infor CSI) is a plus.
- Flexibility: Willingness to undertake rare, occasional travel for specialized field support or training.
Pay Range: $25.00 – $30.00 per hour
We Offer: A supportive and team-oriented environment, competitive pay, vacation and holiday pay, health, dental, and vision plans, 401(k) and ROTH with company match, life insurance, short-term and long-term disability, wellness programs, tuition reimbursement, and a sign-on bonus.
Note: This job description is general, and management may assign other duties as required. Blodgett is a subsidiary of the Middleby Corporation.